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Chapter 1 The Need for Effective Communication
Chapter 2 Oral Versus Written Communication
Chapter 3 The Communication Process
Chapter 4 Improvement of Communication
Chapter 5 Special Communications Issues
Chapter 6 Communicating in Public
Chapter 7 Basic Reports
Chapter 8 Drafting ... MORE
Chapter 9 Questioning
Chapter 10 Interviewing and Interacting with Victims of Crime
Chapter 11 Interviewing as an Art
Chapter 12 Hostage Negotiations