FREE SHIPPING BOTH WAYS
ON EVERY ORDER!
LIST PRICE:
$129.95

OUR PRICE:
$20.51

You may extend rentals at any time.


The World of Customer Service

ISBN: 9780538730464 | 0538730463
Edition: 2nd
Format: Paperback
Publisher: Cengage Learning
Pub. Date: 3/22/2007

Why Rent from Knetbooks?

Because Knetbooks knows college students. Our rental program is designed to save you time and money. Whether you need a textbook for a semester, quarter or even a summer session, we have an option for you. Simply select a rental period, enter your information and your book will be on its way!

Top 5 reasons to order all your textbooks from Knetbooks:

  • We have the lowest prices on thousands of popular textbooks
  • Free shipping both ways on ALL orders
  • Most orders ship within 48 hours
  • Need your book longer than expected? Extending your rental is simple
  • Our customer support team is always here to help
For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this practical text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities.

Related Products


  • Outlines & Highlights for The World of Customer Service
    Outlines & Highlights for The ...
  • The World of Customer Service
    The World of Customer Service
  • The World of Customer Service
    The World of Customer Service


Please wait while this item is added to your cart...