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The World of Customer Service

ISBN: 9780538726689 | 0538726687
Edition: 1st
Format: Paperback
Publisher: South-Western Educational Pub
Pub. Date: 1/7/2003

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With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This book is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

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