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Working Through Conflict: Strategies for Relationships, Groups, and Organizations

ISBN: 9780801332760 | 0801332761
Format: Paperback
Publisher: Allyn & Bacon
Pub. Date: 1/1/2001

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SummaryTable of Contents
Covering the whole range of conflict settings--interpersonal, group, and organizational--Working Through Conflict provides an introduction to conflict management that is firmly grounded in current theory and research. Encompassing a broad spectrum of perspectives, the book includes an abundance of real life case studies that illustrate concepts and help readers apply theory. Business people and professionals in almost any field who are interested in learning how to resolve conflict in the workplace.
List of Cases
vii
Prefaceix
Introduction: Conflict Interaction1(1)
The Women's Hotline Case
... MORE(1)
The Women's Hotline Case, Continued
3(2)
Conflict Defined
5(2)
Arenas for Conflict
7(2)
Productive and Destructive Conflict Interaction
9(2)
Judgments About Conflict Outcomes
11(1)
More on Conflict Interaction
12(1)
Plan of the Book
13(1)
Summary and Review
14(3)
Communication and Conflict
17(20)
A Model of Effective Conflict Management
17(9)
Properties of Conflict Interaction
26(8)
The Columnist's Brown Bag
31(3)
Summary and Review
34(2)
Conclusion
36(1)
The Inner Experience of Conflict
37(30)
Perspectivism and Conflict
37(3)
The Role of Theories
40(2)
Classic and Contemporary Theories of the Inner Experience of Conflict
42(1)
The Psychodynamic Perspective
42(7)
The Parking Lot Scuffle
44(5)
Verbal Aggressiveness
49(3)
Psychodynamic Theory and the Parking Lot Scuffle
50(2)
Verbal Aggressiveness Theory and the Parking Lot Scuffle
52(1)
Attribution Theory
52(4)
Field Theory and the Concept of Climate
56(4)
Attribution Theory and the Parking Lot Scuffle
57(3)
Field Theory and the Parking Lot Scuffle
60(1)
Culture, Cognition, and Conflict
60(5)
Cultural Models and the Parking Lot Scuffle
64(1)
Summary and Review
65(2)
Theories of Conflict Interaction
67(48)
The Human Relations Perspective and Conflict Styles
68(2)
Experimental Gaming Research
70(11)
Human Relations Theory and the Parking Lot Scuffle
71(10)
Working Habits, Trained Incapacities, and Conflict
81(7)
Game Research and the Parking Lot Scuffle
82(6)
Intergroup Conflict Research
88(8)
Trained Incapacities and the Parking Lot Scuffle
89(7)
Intergroup Dynamics and the Parking Lot Scuffle
96(1)
The Coordinated Management of Meaning
96(3)
Confrontation Episodes Theory
99(4)
The Coordinated Management of Meaning and the Parking Lot Scuffle
100(3)
Reciprocity Theory
103(2)
Confrontation Episodes Theory and the Parking Lot Scuffle
104(1)
Phase Models of Conflict
105(5)
Reciprocity Theory and the Parking Lot Scuffle
106(4)
Phase Theories and the Parking Lot Scuffle
110(1)
Summary and Review
110(3)
Conclusion
113(2)
Power: The Architecture of Conflict
115(40)
Power and the Emergence of Conflict
115(4)
A Raid on the Student Activity Fees Fund
116(2)
A Raid on the Student Activity Fees Fund, Continued
118(1)
A Relational View of Power
119(7)
The Eccentric Professor
122(4)
Power and Conflict Interaction
126(6)
The Creativity Development Committee
128(4)
The Use of Power in Conflict Tactics
132(6)
The Balance of Power in Conflict
138(8)
The Copywriters Committee
140(1)
Unbalanced Intimacy
141(1)
Job Resignation at the Social Service Agency
142(4)
Working with Power
146(2)
Fostering Shared Power in Group and Organizational Conflicts
148(4)
Summary and Review
152(2)
Conclusion
154(1)
Face-Saving
155(30)
The Dimensions of Face
156(1)
Face-Loss
157(1)
Face-Saving: A Threat to Flexibility in Conflict Interaction
158(6)
The Professor's Decision
159(1)
The Outspoken Member
160(1)
The Controversial Member
161(3)
Conflict Interaction as an Arena for Face-Saving
164(6)
Forms of Face-Saving in Conflict Interaction
170(5)
Face-Giving
175(4)
Working with Face-Saving Issues
179(3)
The Productivity/Performance Report
182(1)
Summary and Review
182(2)
Conclusion
184(1)
Climate and Conflict Interaction
185(34)
What Is Climate? A Definition
186(4)
Riverdale Halfway House
187(3)
Climate Themes
190(5)
The Breakup at the Bakery
193(2)
Climate and Conflict Interaction
195(11)
The Psychological Evaluation Unit
198(3)
The Psychological Evaluation Unit, Continued
201(5)
Identifying Climates
206(4)
Working with Climate
210(4)
The Consulting Agency
211(1)
The Expanding Printing Company
212(2)
Creating Constructive Climates
214(2)
Summary and Review
216(2)
Conclusion
218(1)
Doing Conflict: Styles, Strategies, and Tactics
219(52)
Conflict Styles
220(21)
College Roommates
231(10)
Conflict Tactics
241(23)
Styles and Tactics in Practice
264(3)
The Would-Be Borrower
265(2)
Summary and Review
267(3)
Conclusion
270(1)
Changing Conflict Dynamics
271(12)
Some Useful Procedures for Conflict Management
271(3)
Framing and Reframing Issues in Conflicts
274(6)
Summary and Review
280(2)
Conclusion
282(1)
Third-Party Intervention
283(42)
Property 1: Conflict Interaction Is Constituted and Sustained by Moves and Countermoves in Interaction
284(12)
The Food Distribution Company
291(1)
The Radio Station
292(4)
Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves
296(12)
Property 3: Conflict Interaction Is Shaped by the Global Climate of the Situation
308(3)
Property 4: Conflict Interaction Is Influenced by and in Turn Affects Relationships
311(2)
A Different View of Third-Party Interventions
313(2)
Summary and Review
315(3)
Conclusion
318(1)
Postscript: The Technological Future
318(7)
The Negotiation Support System
319(6)
References325(24)
Index349

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