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Working with People Plus MyLab Search with eText -- Access Card Package

by: Levine, Joanne

Working with People Plus MyLab Search with eText -- Access Card Package

by: Levine, Joanne

ISBN 13:
9780205223534
ISBN 10:
0205223532
Edition: 9th
Format: Package
Copyright: 01/31/2012
Publisher: Pearson

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Working with People Plus MyLab Search with eText -- Access Card Package > ISBN13: 9780205223534

Summary

0205223532 / 9780205223534 Working with People: The Helping Process and MySearchLab with Pearson eText -- Valuepack Access Card Package Package consists of: 0205150578 / 9780205150571 Working with People: The Helping Process 0205239927 / 9780205239924 MySearchLab with Pearson eText -- Valuepack Access Card

Author Biography

Joanne Levine is an Academic Area Coordinator for Community and Human Services at the Center for Distance Learning at SUNY, Empire State College. She has taught numerous social work and human service courses both on-line and face-to-face. She has been a practicing social worker for over 20 years, having worked in a variety of practice settings throughout her career. She earned her Bachelor’s degree at Hampshire College and her Master’s degrees in social work and public health at Columbia University, and her Doctoral degree in Social Welfare, with an additional Certificate in Womens Studies, at the Graduate Center of the City University of New York.

IN THIS SECTION:

1.) BRIEF

2.) COMPREHENSIVE

BRIEF TABLE OF CONTENTS:

Preface

Chapter 1. Setting the Stage

Chapter 2. Understanding Ourselves

Chapter 3. Understanding the Human Condition

Chapter 4. Working with Ethnic Diversity in a Pluralistic Society

Chapter 5. Developing and Maintaining Communication with People

Chapter 6. Establishing and Using Helping Relationships

Chapter 7. Using the Basic Problem-Solving Process

Chapter 8. Developing an Eclectic Approach to Practice

Chapter 9. Utilizing Skills and Techniques

Chapter 10. Working with People in Groups

Chapter 11. Dealing with Vulnerability, Dependency, and Resistance

Chapter 12. Getting It All Together

References and Related Readings

COMPREHENSIVE TABLE OF CONTENTS:

Preface

1. Setting the Stage

The Increasing Size and Changing Makeup of the Population

The Permanent Face of Pluralism

The Toll of HIV/AIDS

The Changing Healthcare Scene and Managed Care

Changes in the Family

Continuing Poverty and the Growth of the Working Poor

The Impact of the Internet and Electronic Information Technologies

The Trend to Privatize Human Services

The Indelible March of Terrorism

Summary

Chapter Review

MySearchLab Connections

2. Understanding Ourselves

The Nature of Human Service

Learning to Know and to Use One’s Self

The Impact of Culture

The Impact of Personal Needs

How Do I Think and Feel about Myself?

How Do I Deal with My Own Fundamental Needs?

What Is My Value System, and How Does It Define My Behavior and My Relationships with Other People?

How Do I Relate to the Society in Which I Live and Work?

What Is My Lifestyle?

What Is My Basic Philosophy?

What Do I Present–and Represent–to Those with Whom I Work?

Summary

Chapter Review

MySearchLab Connections

3. Understanding the Human Condition

The Biological Heritage

The Social Heritage

The Spiritual Heritage

The Family

The Social Group

The Peer Group

The Workplace

The Importance of Socialization

The Person as an Individual

Personality Theories

Psychoanalytic Theory

Feminist Theories

Learning Theory

Humanistic Holistic Theories

Other Theories

Brief Therapies

“Personal” Personality Theory

The Concept of the Tripartite Personality

Perception

Integration

Adaptation and Execution

The Concept of Defense Mechanisms

The Concept of Developmental Stages

The Concepts of Stress, Balance, and Coping Ability

Summary

Chapter Review

MySearchLab Connections

4. Working with Ethnic Diversity in a Pluralistic Society

The Language of Ethnic Diversity

Ethnic Diversity: Population Highlights about Our Pluralistic Society

Expressions of Ethnicity

Preparation of Workers

The Use of Systems Theory

Applying Concepts from Systems Theory to Working with People

Families as Systems

Putting It All Together: Using a Systems Perspective with an Ethnic-Sensitive Focus

The Worker’s Social Responsibility

Summary

Chapter Review

MySearchLab Connections

5. Developing and Maintaining Communication with People

Basics for Clear Communication

Nonverbal Communication

Tone of Voice

Facial Expression

Silence

Gestures and Movements

Physical Appearance

Body Sounds

Demeanor

Touch

Environment

Verbal Communication

Electronic Communication

Communication by Symbols

Interpreting Communications

Perception

Context

Culture

Communication of Ideas

Diffusion

Communication in Interview and Discussion

Interviews

Discussion

Summary

Chapter Review

MySearchLab Connections

6. Establishing and Using Helping Relationships

Characteristics of Helping Relationships

Accepting

Dynamic

Emotional

Purposeful, Time-Limited, and Unequal

Honest, Realistic, Responsible, and Safe

Authoritative

The Phases of a Helping Relationship

Phase 1: The Beginning

Phase 2: The Middle

Phase 3: The Termination

Summary

Chapter Review

MySearchLab Connections

7. Using the Basic Problem-Solving Process

Why and How People Change

Structure of the Helping Process

Engagement

Assessment

Definition of the Problem

Setting of Goals

Selection of Alternative Methods and an Initial Mode of Intervention

Establishment of a Contract

Action Leading to Desired Goal

Evaluation

Continuation or Termination

Using the Problem-Solving Process When Ethnic Differences Are Involved

Two Case Studies in Use of the Basic Process

Basic Process 1

Basic Process 2

Summary

Chapter Review

MySearchLab Connections

8. Developing an Eclectic Approach to Practice

Development of a Working Model

Illustrations of Models for Eclecticism

Specialist or Generalist?

Consultation

Referral

Making Referrals

Summary

Chapter Review

MySearchLab Connections

9. Utilizing Skills and Techniques

Skills

Differential Diagnosis

Timing

Partialization

Focus

Establishing Partnership

Creating Structure

Techniques

Small Talk

Ventilation

Support

Reassurance

Advocacy and Social Action

Confrontation

Conflict

Manipulation

Universalization

Advice Giving and Counseling

Activities and Programs

Logical Discussion

Reward and Punishment

Role Rehearsal and Demonstration

Crisis

Touch

Mechanical Devices

Summary

Chapter Review

MySearchLab Connections

10. Working with People in Groups

Definition

Common Characteristics of All Groups

Natural Groups

The Family

Reference Groups

Working with Natural Groups

Formed Groups

Guide for the Formation of Groups

The Worker and the Group

Human Service Teams

What Is a Team?

How Are Teams Formed?

Team Purpose

Team Climate

Team Size and Composition

Team Communication

Team Roles

Working Process of Teams

A Yardstick for Team Analysis

Summary

Chapter Review

MySearchLab Connections

11. Dealing with Vulnerability, Dependency, and Resistance

Vulnerability

Dependency

The Flexible Continuum of Interdependence

Two Aspects of Interdependence

The Role of the Worker

Social Change

Relationship Role

Resistance

The Role of the Worker

Use of Resources

Summary

Chapter Review

MySearchLab Connections

12. Getting It All Together

Burnout

Being Aware of Social Change

Securing Basic and Ongoing Learning

Selecting a Field of Practice

Managing Workload

Maintaining a Personal Value System

Developing a Healthy Personal Life

Summary

Chapter Review

MySearchLab Connections

References and Related Readings

Supplemental Materials

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