When you've hurt someone all you want to do is make things right. Same thing if you've been wronged. But sometimes just saying or hearing, "Sorry," isn't enough. #1 New York Timesbest-selling author Gary Chapman and Jennifer Thomas have teamed up on this groundbreaking study of the way we give and receive apologies. Just as you have a unique love language, so you also have a unique apology language. And it's not just a matter of will, but it's a matter of how you say, "I'm sorry" that ultimately makes things right with those you love. This book will help you identify your own language of apology and will clear the way toward healing and sustaining all your vital relationships. Through field-tested research the authors detail proven techniques for giving and receiving effective apologies. The five languages apology are: Expressing regret Accepting responsibility Making restitution Genuinely repenting Requesting forgiveness