David Kroenke has many years of teaching experience at Colorado State University, Seattle University, and the University of Washington. He has led dozens of seminars for college professors on the teaching of information systems and technology; in 1991, the International Association of Information Systems named him Computer Educator of the Year. In 2009, David was named Educator of the Year by the Association of Information Technology Professionals-Education Special Interest Group (AITP-EDSIG).

David worked for the U.S. Air Force and Boeing Computer Services. He was a principal in the startup of three companies, serving as the vice president of product marketing and development for the Microrim Corporation and as chief of database technologies for Wall Data, Inc. He is the father of the semantic object data model. David’s consulting clients have included IBM, Microsoft, and Computer Sciences Corporations, as well as numerous smaller companies. Recently, David has focused on using information systems for teaching collaboration and teamwork.

His text Database Processing was first published in 1977 and is now in its 13th edition. He has authored and coauthored many other textbooks, including Database Concepts, 6th ed. (2013), Experiencing MIS, 5th ed. (2015), MIS Essentials, 4th ed. (2015), SharePoint for Students (2012), Office 365 in Business (2012), and Processes, Systems, and Information: An Introduction to MIS, 2nd ed. (2015). David lives on Whidbey Island, Washington, and has two children and three grandchildren. He enjoys woodworking, making both furniture and small sailboats.

Part 1: Why MIS? 1

1 The Importance of MIS 3

2 Collaboration Information Systems 35

3 Strategy and Information Systems 81

Part 2: Information Technology 109

4 Hardware, Software, and Mobile Systems 111

5 Database Processing 157

6 The Cloud 197

Part 3: Using IS for Competitive Advantage 239

7 Processes, Organizations, and Information Systems 241

8 Social Media Information Systems 283

9 Business Intelligence Systems 323

Part 4: Information Systems Management 373

10 Development Processes 375

11 Information Systems Management 423

12 Information Security Management 451

The International Dimension 489

Application Exercises 506

Glossary 523

Index 53

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