Service improvement implying more effective, more efficient and safer delivery of services - is a highly topical subject in health care, with difficult goals to achieve. Even more difficult is engaging patients, or users, in the process, yet this is increasingly becoming a requirement in health care organisations. This book provides practical advice on ways that users can be involved in the process of improving healthcare in the context of the 21st century health economy by diversity, complexity, fast changing needs, expectations and opportunities for delivering and receiving care. Including information on implementing the theory into an understandable context by dividing the topic into 3 distinct areas of healthcare: kidney disease, stroke and sexual health that between them provide multiple challenges.