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Upgrading and Repairing PCs : A+ Certification Study Guide

ISBN: 9780789724533 | 0789724537
Edition: 2nd
Format: Paperback w/CD
Publisher: Que
Pub. Date: 1/1/2001

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SummaryTable of Contents
Upgrading and Repairing PCs, A+ Certification Study Guide is a hands-on learning book. Author Scott Mueller takes you through test objectives one by one, pointing out the most frequently missed questions and explaining them with a greater detail than easier questions need. Spend your time learning--not deciphering bad writing! Just the essentials! Scott covers the essentials that you'll need to pass the test and point you where to go for more information. Frequent study reminders throughout help you focus and remember the core concepts for the exam--and not the not-so-necessary details. Practice Exams cover the topics that you'll be tested on and asks them in the manner they'll be asked on the test.
Introduction1(4)
Basic Concepts
5(18)
Introduction
6(1)
... MOREThe Essential Parts of Any Computer
6(2)
Hardware Overview
6(1)
Software Overview
6(1)
Firmware Overview
7(1)
Memory: RAM and ROM
8(1)
Measurement: Bits, Bytes, and Beyond
8(2)
File Overhead and Other Features
9(1)
Numbering Systems Used in Computers
10(5)
Decimal Numbering System
11(1)
Binary Numbering System
11(1)
Hexadecimal Numbering System
12(1)
Binary Versus Decimal MB/GB
13(1)
Quick Estimations from Digital to Binary and Back
13(2)
Serial Versus Parallel Information Transfer
15(2)
Parallel Information Transfers
15(1)
Serial Transfers
16(1)
IRQs, DMAs, I/O Port Addresses, and Memory Addresses
17(4)
IRQs
17(1)
I/O Port Addresses
18(1)
Memory Addresses
19(1)
DMA---Direct Memory Access
20(1)
Summary
21(2)
The Motherboard and CPU
23(42)
Introduction
24(1)
The Motherboard
24(14)
The System Bus
24(1)
Essential System Components Found on the Motherboard
25(1)
Integrated Motherboard Ports
26(3)
Motherboard Types
29(6)
Motherboard Installation and Removal
35(3)
The CPU
38(13)
Voltage
39(1)
Physical CPU Packaging Types
40(1)
Socket and Slot Types
41(3)
Internal CPU Characteristics Affecting Performance
44(2)
CPU Installation and Removal
46(5)
CPU Optimization
51(9)
Adjusting Speed and Multiplier Settings
51(3)
Adding Main and Cache RAM
54(2)
CPU Optimization Scenarios
56(1)
Recognizing Expansion Slot Types
57(3)
Troubleshooting
60(3)
Overheating of CPU or System
61(1)
Corrosion on Memory Contacts
61(1)
Loose CPU and BIOS Chips
61(1)
Missing Slot Covers
61(1)
Expansion Slot Blocked by CPU
62(1)
Dead Short in System
62(1)
Compatibility Guidelines
62(1)
Summary
63(2)
BIOS and CMOS Configuration
65(24)
Introduction
66(1)
The BIOS and Standard Devices
66(6)
Storing System Settings
66(2)
POST
68(1)
Beep Codes
69(1)
Onscreen Error Messages
69(1)
POST Codes and POST Cards
69(2)
Transferring Control to the Operating System with the Bootstrap Loader
71(1)
Warm and Cold Booting
72(1)
System Configuration
72(10)
Starting the Setup Program
73(1)
Step-by-Step CMOS/BIOS Configuration
73(9)
Getting Support for Your BIOS
82(1)
BIOS Upgrades
83(3)
Flash BIOS Upgrade
83(3)
BIOS Troubleshooting
86(1)
Incorrect CMOS Configuration
86(1)
Incorrect Flash BIOS or Failed Update
86(1)
Summary
86(3)
RAM
89(26)
Introduction
90(1)
Memory Types and Forms
90(1)
Memory Banks
91(1)
Memory Chips and Modules
91(8)
Calculating Memory Sizes with Chips
91(1)
Parity Versus Non-Parity Memory
92(1)
Beyond Parity---ECC
92(1)
Single and Multi-Bit Chips
92(1)
Memory Module Types
93(1)
Memory Speeds
94(1)
Memory Chip Types
94(2)
Memory Module Form Factors
96(3)
Specifying Memory for a Given System
99(3)
Using a RAM Calculator
99(1)
Specifying Memory Modules
100(2)
Installing SIMMs
102(1)
Installing DIMMs
103(1)
Cache RAM and Main Memory
104(6)
Locations for Level 2 Cache
105(2)
Upgrading Cache RAM
107(3)
Troubleshooting
110(3)
Avoid Mixing Metals in RAM and Sockets
110(1)
Avoid Mismatching RAM Speeds
110(2)
EDO Compatibility with Other RAM Types
112(1)
``Parity Error---System Halted''
112(1)
RAM Sizing Errors at Bootup
112(1)
Determining Whether Cache RAM Is the Source of a Memory Problem
112(1)
Other Methods for RAM Testing
113(1)
Summary
113(2)
Input/Output Devices and Cables
115(56)
Introduction
116(1)
Parallel Port
117(2)
Parallel Port Configuration
119(6)
LPT Port Operating Modes
119(1)
Comparing IEEE-1284 and Standard Centronics Parallel Cables
120(1)
Standard and Optional Parallel Port Settings
121(1)
How to Configure or Disable Parallel Ports
122(3)
Troubleshooting Parallel Ports
125(2)
IRQ Conflicts
125(1)
Incorrect LPT Port Mode for Attached Devices
125(1)
Problems with Daisy-Chained Devices
125(1)
Cabling and Port Problems
126(1)
Switchbox Problems
126(1)
Serial Ports
127(8)
Serial Port Pinouts
129(1)
Null-Modern Cables
130(1)
Standard IRQ and I/O Port Addresses
131(1)
How to Configure or Disable Serial Ports
132(1)
Serial Cabling
133(1)
Serial Port Software Configuration
134(1)
Serial Port UARTs
135(4)
Determining Which UART a Serial Port Uses
135(1)
Upgrading the UART Chip
135(1)
Serial Port Troubleshooting
136(3)
Adding Serial and Parallel Ports to an Existing System
139(1)
USB Ports
139(4)
Speeds and Technical Details
140(1)
Requirements for USB Operation
141(1)
Troubleshooting USB Ports
141(2)
Modems
143(9)
Modem Configuration and Setup
144(1)
Modem Installation with Windows 9x (Me) and Windows 2000
144(3)
Standard AT Commands
147(2)
Cabling
149(1)
Replacement
149(1)
Modem Troubleshooting
150(2)
Keyboard
152(1)
Installation and Replacement
152(1)
Troubleshooting
153(1)
Mouse
153(5)
Installation and Replacement
154(1)
Mouse Configuration
154(1)
Mouse Software Installation
155(1)
Mouse Configuration
155(1)
Mouse Maintenance
155(2)
Mouse Troubleshooting
157(1)
Sound Cards
158(7)
External Features
159(1)
Internal Features
159(1)
Types of Sound Cards
160(1)
Physical Installation and Replacement
161(1)
Default Hardware Configuration
161(1)
Sound Card Troubleshooting
162(3)
IEEE-1394
165(3)
IEEE-1394---Compatible Devices and Technical Requirements
166(1)
Troubleshooting IEEE-1394 Cards and Devices
167(1)
Summary
168(3)
Video
171(18)
Introduction
172(1)
The Video Card
172(8)
Understanding the Video Card Accelerator Chip and Video BIOS Chip
173(1)
Video Card Display Types
173(6)
Achieving Higher Resolutions and Color Depths
179(1)
I/O Port, Memory, and IRQ Usage
179(1)
Video Memory
180(1)
Common Video Card Bus Types
181(1)
Installing a Video Card or Monitor
182(2)
Changing Video Cards in Windows 9x and Above
182(2)
Adjusting Video Displays
184(2)
Picture Size Settings
184(2)
Troubleshooting
186(2)
High-Voltage Precautions
187(1)
Using Known-Working Replacement Monitors for Troubleshooting
187(1)
Disposal of CRT
188(1)
Summary
188(1)
Storage
189(46)
Common Characteristics of Magnetic Storage Devices
190(1)
Floppy Disk Drives
191(3)
Floppy Disk Drive Types
191(1)
Distinguishing Marks of Different Disk Types
191(3)
Factors Required for Floppy Disk Drive Support
194(1)
Floppy Disk Drive Hardware Configuration
194(6)
Floppy Disk Drive Physical Installation and Removal
195(3)
BIOS Configuration
198(2)
The Care of Floppy Disks, Data, and Drives
200(3)
Troubleshooting Floppy Disk Drives
200(3)
Hard Drives
203(2)
IDE Hard Drive
205(15)
IDE Hardware Resources
206(1)
Master and Slave Jumpers
206(1)
IDE Hard Drive Physical Installation
207(1)
IDE Data Cable Keying Standards
208(1)
BIOS Configuration of IDE Devices
209(2)
Overcoming Hard Disk Capacity Limitations with LBA Mode
211(1)
Additional Drive-Size Limitations
212(1)
IDE Performance Optimization
212(5)
EIDE and ATA Standards
217(1)
Troubleshooting IDE Drives
218(2)
SCSI Interface
220(9)
Multiple Device Support with SCSI Host Adapters
220(1)
SCSI Host Adapter Locations and Hardware Resources
221(2)
SCSI Standards
223(3)
SCSI Host Adapter Card Installation
226(1)
Choosing an Appropriate SCSI Card for Your Devices
227(1)
Troubleshooting SCSI Devices
228(1)
CD-ROM, CD-RW, and DVD-ROM Drives
229(3)
How CD-ROM and DVD Drives Store Data
229(1)
Capacities and Technical Details
230(1)
Installing CD-ROM and DVD Drives
230(1)
Troubleshooting CD-ROM and DVD Drives
231(1)
Summary
232(3)
Power Supplies and Circuit Testing
235(20)
Power Supply Ratings
236(1)
Multivoltage Power Supplies
237(1)
Causes and Curves of Power Supply Overheating
238(3)
Overloading
238(1)
Fan Failure
238(1)
Inadequate Air Flow Outside the System
239(1)
Inadequate Air Flow Inside the System
239(1)
Dirt and Dust
239(1)
Auxiliary Fans
240(1)
Replacement Power Supply Form Factors and Connectors
241(3)
Removal and Replacement of the Power Supply
244(1)
Testing Power Supplies with a Multimeter
245(2)
Troubleshooting Power Problems
247(1)
Determining Power Supply DC Voltage Levels
248(2)
Power Protection Types
250(3)
Surge Suppressor
250(1)
UPS and SPS
251(1)
Buying the Correct-Sized Battery Backup System
252(1)
Power Conditioning Devices
253(1)
Summary
253(2)
Printers
255(34)
The Printing Process
256(1)
Line Versus Page Printers
257(1)
Printer Controls for Text and Graphics
257(7)
Fonts and Typefaces
257(2)
Printer Languages
259(1)
Paper Feed Types
260(2)
Paper Paths and Paper Problems
262(2)
Major Printer Technologies and Interfaces
264(1)
Dot-Matrix
265(5)
Dot-Matrix Printhead Types
265(1)
Parts of a Dot-Matrix Printer
266(1)
Standard-Carriage Versus Wide-Carriage Models
267(1)
Maintenance for Impact Dot-Matrix Printers
268(1)
Dot-Matrix Printer Troubleshooting
268(2)
Inkjet Printers
270(5)
Inkjet Printers and Ink Cartridges
270(1)
How Inkjet Printheads and Ink Cartridges Relate
271(1)
Inkjet Printer Paper-Feed Mechanisms
272(1)
Periodic Maintenance for Inkjet Printers
272(1)
Troubleshooting Inkjet Printers
273(2)
Laser Printers
275(11)
The Laser Printing Process
276(2)
Memory and Laser Printers
278(1)
Toner Cartridges
279(2)
Paper, Labels, and Transparency Stock
281(1)
Troubleshooting the Laser Printer
282(3)
Using the Self-Test for Laser Printers
285(1)
Periodic Maintenance for Laser Printers
285(1)
Software and Printers
286(1)
Summary
286(3)
Portables
289(34)
Introduction
290(1)
LCD Display
291(1)
Dual Scan
291(1)
Active Matrix
291(1)
Graphics Circuitry
292(3)
Troubleshooting LCD Displays and Graphics Circuits
292(3)
Portables' Keyboards
295(5)
Mouse and Mouse Alternatives on Portable Computers
297(1)
Troubleshooting Portable Keyboards and Pointing Devices
298(2)
Battery Technologies
300(6)
Battery Types
300(3)
Power Management
303(1)
Memory Size and Its Impact on Battery Life
304(1)
PC Cards and Power Usage Issues
305(1)
Troubleshooting Power Systems on Portable Computers
305(1)
Expansion Bus
306(3)
Docking Stations
306(1)
Configuring Docking Stations and Devices
307(1)
Port Replicator
307(1)
Troubleshooting Docking Bays and Port Replicators
308(1)
Portable Storage
309(5)
Hard Drives
309(2)
Floppy and Removable-Media Drives
311(1)
Optical Drives
312(1)
Flash Memory Storage
312(1)
Troubleshooting Drives
313(1)
PC Cards (PCMCIA Cards)
314(3)
PCMCIA Hardware Resource Requirements
314(1)
PC Card Types
315(1)
CardBus and Zoomed Video (ZV)
315(1)
Combo PC Cards
315(1)
PC Card Dongles
315(1)
Inserting and Removing PC Cards
315(2)
PC Card Troubleshooting
317(1)
Infrared Ports
317(2)
Installing the Infrared Port
318(1)
Infrared Port Hardware and Software Configuration
318(1)
Printing with the Infrared Port
318(1)
Troubleshooting the Infrared Port
318(1)
Memory Upgrades
319(2)
Standard I/O Interfaces Used on Portable Computers
321(1)
Summary
321(2)
Safety and Recycling
323(12)
Cleaning Equipment Safely
324(1)
Safely Using a Vacuum Cleaner
324(1)
Recycling and Disposal Issues
325(1)
Disposal of Batteries
325(1)
How to Recycle Toner and Printer Cartridges
325(1)
How to Dispose of Chemical Solvents and Cans
326(1)
Disposing of Obsolete Monitors and Other Computer Equipment
326(1)
How to Read an MSDS (Material Safety Data Sheet)
326(1)
Electro Static Discharge (ESD)
327(1)
Preventing ESD
327(1)
Correct Storage for Equipment
328(1)
Hazards
329(2)
High-Voltage Sources
329(2)
Precautions
331(2)
Disconnecting Equipment
331(1)
Discharging CRTs
331(1)
Using a Commercial Wrist Strap
332(1)
Additional ESD Precautions
332(1)
Summary
333(2)
Preparing Hard Drives with Windows
335(32)
Hard Disk Preparation Prerequisites
336(1)
Creating a Boot Disk Suitable for Hard-Disk Preparation
336(2)
Windows 9x
336(2)
Windows 2000
338(1)
Understanding File Systems and Partition Types
338(8)
File System Types Used by Windows 98 and Windows 2000
339(4)
Primary and Extended Partitions
343(3)
Comparing Windows 98's Fdisk and Format
346(2)
What Fdisk.exe Does
347(1)
What Format.com Does
348(1)
Preparing a Hard Disk for Use with Windows 98
348(7)
Partitioning the Drive with Fdisk
348(7)
Windows 98 Format
355(3)
Using Format with Hard Drives
355(1)
Using Format with Floppy Drives
355(3)
Using Format in Windows 98 Explorer
358(1)
Preparing a Hard Disk for Use with Windows 2000
358(4)
Using the Windows 2000 Setup Program to Prepare a Hard Drive
359(1)
Using MMC's Disk Management to Prepare a Hard Drive
359(3)
Troubleshooting Drive-Preparation Problems
362(3)
Troubleshooting Drive-Preparation Problems with Fdisk
362(2)
Troubleshooting Hard Disks That Can't Boot After Format
364(1)
Repairing the Master Boot Record
364(1)
Summary
365(2)
Operating System Installation and Upgrades
367(20)
Installing Versus Upgrading an Operating System
368(1)
Preparing to Upgrade Your Operating System
368(5)
Verifying Your System Is Ready for Windows 98
368(3)
Verifying Your System Is Ready for Windows 2000 Professional
371(2)
When Bootable Disks Are Necessary
373(1)
Upgrading to Windows 98---Overview
373(3)
From MS-DOS
374(1)
From Windows 3.1
375(1)
From Windows 95
376(1)
Installing Windows 2000---Overview
376(8)
Installing Windows 2000 on an Unpartitioned Drive
376(2)
Upgrading Windows 98 to Windows 2000
378(2)
Dual-Boot Installation Overview
380(2)
Upgrading Windows NT 4.0 to Windows 2000
382(1)
Verifying System Compatibility During Windows 2000 Installation
383(1)
Troubleshooting Installation
384(3)
Troubleshooting the Windows 98 Installation
384(1)
Troubleshooting the Windows 2000 Installation
385(2)
Using and Optimizing Windows 9x and Windows 2000
387(66)
Differences Between Windows 9x and Windows 2000
388(2)
MS-DOS Legacy Support
388(1)
Windows 3.1 Legacy Support
388(1)
Security
388(1)
File System Support
389(1)
Networking
389(1)
Hardware Compatibility
389(1)
Stability
389(1)
Windows 9x Startup Files and Their Uses
390(8)
Tasks Performed by Io.sys
390(2)
Msdos.sys---Configuring Your Boot Options
392(3)
Config.sys in Windows 98
395(1)
Autoexec.bat in Windows 98
396(1)
Win.com in Windows 98
396(2)
Windows 2000 Startup Files and Their Uses
398(1)
NTLDR and Starting Windows 2000
398(1)
Memory Management in Windows 98
399(4)
Adjusting Default Memory Configurations in Windows 98
399(1)
Managing Virtual Memory in Windows 98
400(1)
Managing the Windows 98 File System Properties
401(2)
Memory Management in Windows 2000
403(2)
Core Files and Commands of Windows 98 and Windows 2000
405(6)
Windows 98 System Configuration Files
405(3)
System Configuration Maintenance in Windows 98
408(1)
The Windows 2000 Registry
409(2)
Using Command-Prompt Commands and Utilities
411(19)
Internal Commands Overview
411(6)
Windows Command-Prompt Utilities
417(13)
Disk Management
430(18)
My Computer
430(1)
The Windows Explorer
431(1)
Setting and Displaying File Attributes in Windows 9x Explorer
432(2)
Setting and Displaying File Attributes in Windows 2000 Explorer
434(3)
Naming Files
437(4)
Using Windows Error Checking
441(1)
Backup/Restore
442(2)
Using Defragment
444(2)
Locating Files and Folders
446(2)
Installing Windows Software
448(2)
Making Program Menu and Desktop Shortcuts
449(1)
Starting Windows Software
450(1)
Installing Non-Windows Software
450(3)
Starting Non-Windows Software
450(1)
Adjusting the Environment with the Program Tab
450(1)
Adjusting the Appearance of the Program Window with the Font Tab
451(1)
Adjusting Memory Usage with the Memory Tab
451(1)
Screen, Keyboard, and Other Adjustments
451(2)
Installing and Configuring Hardware in Windows
453(24)
Using the Control Panel
454(2)
Opening the Control Panel and Its Icons
454(2)
Printing and Printer Configuration
456(8)
Installing the Printer
456(1)
Setting the Default Printer
457(1)
Using the Print Spooler
457(1)
Printing to a Network Printer
457(2)
Printer Troubleshooting
459(5)
Installing Hardware
464(4)
Plug and Play Requirements
464(1)
Installing a PnP Device
464(2)
Installing a Legacy Device
466(2)
Troubleshooting Hardware
468(9)
Using the Windows Device Manager
469(3)
Using Microsoft System Information
472(4)
Using Windows Hardware Troubleshooters
476(1)
Troubleshooting Windows Software
477(28)
Startup Error Messages and Solutions
478(11)
Safe Mode
478(2)
Error in Config.sys line xx (Windows 98 Only)
480(1)
Bad/missing Command.com (Windows 98 Only)
481(1)
Himem.sys not loaded
481(1)
Missing or corrupt Himem.sys
481(1)
Device referred to in System.ini/Win.ini/Registry not found
482(1)
Swapfile and Disk Access Problems
483(2)
Missing Operating System Files
485(1)
Hardware Configuration Problems
485(2)
Can't Start Windows 2000 GUI Errors
487(1)
System/Application/Security/Directory/DNS log is full Error
488(1)
Operating Error Messages and Solutions
489(6)
General Protection Fault and Illegal Operation Errors
489(1)
Invalid working directory Error
490(1)
System Lockups
491(1)
Can't Log On to Network
492(1)
TSR Program Error
492(1)
Can't Install Applications
492(1)
Can't Start or Load Application Errors
493(2)
Using Windows Utilities for Troubleshooting
495(5)
ScanDisk and CHKDSK
495(1)
Device Manager
496(1)
Computer Manager
496(1)
Msconfig.exe (Windows 98)
496(1)
Registry Editors
497(1)
Command-Prompt Troubleshooting Utilities
497(1)
Windows 2000 Recovery Console
498(1)
Windows Troubleshooting Utilities
499(1)
Computer Viruses
500(5)
What Is a Computer Virus?
501(1)
Clues Pointing to Computer Virus Infections
501(1)
Types of Computer Viruses
501(1)
Detecting Viruses on Client Computers
502(1)
What to Do when a Virus Is Located on a Client Computer
503(2)
Networking
505(42)
What Is a Network?
506(1)
Network Operating Systems
506(2)
Servers
506(1)
Clients
507(1)
Built-In Networking Features in Windows
508(1)
Protocols
508(2)
Common Network Protocols: TCP/IP, NetBEUI, IPX/SPX
509(1)
Application Protocols Requiring TCP/IP
510(1)
Networking Configuration
510(1)
Network Types
511(1)
Ethernet Types
511(1)
Other Choices
512(1)
Cabling Types and Network Topologies
512(5)
UTP Cabling, Hubs, and Switches
513(1)
STP and Token-Ring Networking
514(1)
Fiber-Optic
514(1)
Coaxial
514(1)
Ethernet Cable Length Standards
515(1)
Direct Cable Connection
516(1)
Network Interface Card Installation and Configuration
517(1)
Configuring Network Interface Cards
518(1)
Setting Up the Server
518(3)
Installing Windows Networking Components: Windows 9x
519(1)
Shared Folders and Drives
520(1)
Shared Printers
521(1)
Setting Up the Client
521(1)
Using Shared Resources
521(5)
Mapped Drives
523(1)
The Universal Naming Convention (UNC)
524(1)
Fully Qualified Domain Names (FQDN)
525(1)
The Net Command
525(1)
Beyond LANs---Repeaters, Switches, and Routers
526(1)
Repeaters
526(1)
Switches
526(1)
Routers
527(1)
Internet Concepts
527(13)
Dial-Up Networking Through an ISP
527(1)
TCP/IP Configuration
528(4)
Using Ping
532(1)
Tracert
533(1)
HTML
534(1)
Browser Configuration
535(3)
FTP
538(1)
Email
538(1)
Domain Names
539(1)
Troubleshooting
540(3)
Can't Access Network Resources
540(1)
Significant Drops in Network Performance
541(1)
An Unattended PC Drops Its Network Connection
541(1)
All Users Lose Network Connection
541(1)
Users Can Access Some Shared Resources but Not Others
542(1)
Can't Print to a Network Printer
542(1)
Ping and Tracert Work, but User Can't Display Web Pages with Browser
543(1)
Summary
543(4)
Troubleshooting Principles
547(12)
Introduction
548(1)
Troubleshooting Methods Overview
548(4)
The First Step---The Client Interview
548(2)
How to Evaluate the Client's Environment
550(2)
Determining Whether a Problem Is Caused by Hardware or by Software
552(4)
Recording the Current Configuration
553(1)
Changing One Component or Configuration Setting at a Time
554(1)
``Known-Working'' Doesn't Mean ``New''---Best Sources for Replacement parts
554(1)
Where to Start? What Components to Check First
554(1)
Where to Go for More Information
555(1)
Keeping Track of Your Solutions
556(1)
Useful Hardware and Software Tools
556(1)
Summary
557(2)
A Glossary559(20)
B The A+ Certification Process579(8)
Overview of the Process
579(1)
Learning More About the A+ Exams
579(1)
Test Details
579(1)
Selecting a Test Vendor
580(2)
Viewing Test Center Locations
580(1)
Registering for the Tests
581(1)
Preparing for the Exam
582(1)
Online and Other Training Resources
582(2)
Exam Day
584(2)
Practice with the Simulated Test First
584(1)
My Testing Strategy for the Conventional Exam
584(1)
Testing Strategies for the Adaptive Exam
585(1)
Getting the Test Results
585(1)
Receiving the A+ Certification Materials
586(1)
Learning from Your Mistakes
586(1)
A+ Certified for Life!
586(1)
C CD-ROM Instructions587(4)
Introduction
587(1)
Self-Test Software
587(1)
Equipment Requirements
588(1)
Running the Self-Test Software
588(1)
CD-ROM Content for Study and Mastery
588(3)
D Objectives Index591(18)
Core Exam
591(9)
Domain 1.0: Installation, Configuration, and Upgrading
591(3)
Domain 2.0: Diagnosing and Troubleshooting
594(1)
Domain 3.0: Preventive Maintenance
595(2)
Domain 4.0: Motherboard/Processors/Memory
597(2)
Domain 5.0: Printers
599(1)
Domain 6.0: Basic Networking
599(1)
A+ Operating Systems Exam
600(9)
Domain 1.0 Operating System Fundamentals
600(3)
Domain 2.0 Installation, Configuration, and Upgrading
603(1)
Domain 3.0 Diagnosing and Troubleshooting
604(2)
Domain 4.0 Networks
606(3)
E Lab Exercises on the CD-ROM
Index609

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