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| An Introduction to Patient Safety and Medical Errors | |
| The Nature and Frequency of Medical Errors and Adverse Events | p. 3 |
| Basic Principles of Patient Safety | p. 17 |
| Safety Versus Quality | p. 27 |
| Types of Medical Errors | |
| Medication Errors | p. 41 |
| Surgical Errors | p. 53 |
| Diagnostic Errors | p. 67 |
| Human Factors and Errors at the Person-Machine Int... MORE | p. 75 |
| Transition and Handoff Errors | p. 85 |
| Teamwork and Communication Errors | p. 99 |
| Nosocomial Infections | p. 109 |
| Other Complications of Healthcare | p. 119 |
| Patient Safety in the Ambulatory Setting | p. 127 |
| Solutions | |
| Information Technology | p. 135 |
| Reporting Systems, Incident Investigations, and Other Methods of Understanding Safety Issues | p. 153 |
| Creating a Culture of Safety | p. 169 |
| Workforce Issues | p. 179 |
| Training Issues | p. 189 |
| The Malpractice System | p. 199 |
| Accountability | p. 209 |
| Laws and Regulations | p. 217 |
| The Role of Patients | p. 225 |
| Organizing a Safety Program | p. 237 |
| Key Books, Reports, Series, and Web Sites on Patient Safety | p. 257 |
| Glossary of Selected Terms in Patient Safety | p. 262 |
| Selected Milestones in the Field of Patient Safety | p. 280 |
| The Joint Commission's National Patient Safety Goals (Hospital Version, 2007) | p. 282 |
| Agency for Healthcare Research and Quality's (AHRQ) Patient Safety Indicators (PSIs) | p. 283 |
| The National Quality Forum's List of 28 "Never Events" | p. 284 |
| Things Patients and Families Can Do, and Questions They Can Ask, to Improve Their Chances of Remaining Safe in the Hospital | p. 287 |
| Table of Contents provided by Blackwell. All Rights Reserved. |