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| Introducing Generalist Practice: The Generalist Intervention Model | p. 2 |
| Introducing Generalist Practice | p. 4 |
| The Uniqueness of Social Work | p. 4 |
| Defining Generalist Practice | p. 6 |
| The Generalist Intervention Model (GIM) | p. 28 |
| Other Practical Generalist Skills: A Perspective on the Rest of the Text | p. 41 |
| InfoTrac College Edition | p. 41 |
| On the Internet | p.... MORE |
| Micro Practice Skills: Working with Individuals | p. 42 |
| Introduction | p. 44 |
| Micro Skills and the Generalist Intervention Model (GIM) | p. 44 |
| Interviewing: A Key Micro Skill | p. 45 |
| Beginning the Worker-Client Relationship | p. 46 |
| Verbal and Nonverbal Behavior | p. 46 |
| Warmth, Empathy, and Genuineness | p. 49 |
| Client Self-Determination and Empowerment | p. 53 |
| Starting the Interview | p. 53 |
| Conducting the Interview | p. 57 |
| Challenges in Interviewing | p. 67 |
| Terminating the Interview | p. 74 |
| InfoTrac College Edition | p. 77 |
| On the Internet | p. 77 |
| Mezzo Practice Skills: Working with Groups | p. 78 |
| Introduction | p. 80 |
| Types of Groups | p. 80 |
| Worker Roles in Groups | p. 86 |
| Basic Group Dynamics | p. 87 |
| Micro Skills in Groups | p. 98 |
| Groups and the Generalist Intervention Model (GIM) | p. 99 |
| Task and Treatment-Group Skills | p. 100 |
| InfoTrac College Edition | p. 107 |
| On the Internet | p. 107 |
| Macro Practice Skills: Working with Organizations and Communities | p. 108 |
| Introduction | p. 110 |
| Defining Macro Practice | p. 110 |
| The Organizational Context of Social Work Practice | p. 111 |
| Theoretical Base for Organizational and Community Change | p. 113 |
| Micro Skills for Organizational and Community Change | p. 116 |
| Mezzo Skills for Organizational and Community Change | p. 117 |
| Macro Skills for Organizational and Community Change | p. 119 |
| Worker Roles in Organizational and Community Change | p. 134 |
| Generalist Intervention Model (GIM) in Macro Practice | p. 136 |
| InfoTrac College Edition | p. 137 |
| On the Internet | p. 137 |
| Engagement and Assessment in Generalist Practice | p. 138 |
| Introduction | p. 140 |
| Engagement | p. 140 |
| Assessment | p. 144 |
| InfoTrac College Edition | p. 183 |
| On the Internet | p. 183 |
| Planning in Generalist Practice | p. 184 |
| Introduction | p. 186 |
| Steps in the Planning Process | p. 186 |
| Planning in Mezzo Practice | p. 207 |
| Planning in Macro Practice | p. 210 |
| InfoTrac College Edition | p. 215 |
| On the Internet | p. 215 |
| Implementation Applications | p. 216 |
| Introduction | p. 218 |
| Child Maltreatment and Protective Services | p. 219 |
| Crisis Intervention | p. 230 |
| Alcohol and Other Substance Abuse | p. 237 |
| InfoTrac College Edition | p. 253 |
| On the Internet | p. 253 |
| Evaluation, Termination, and Follow-Up in Generalist Practice | p. 254 |
| Introduction | p. 256 |
| Evaluating Social Work Practice | p. 257 |
| Evaluation Designs for Direct Practice | p. 265 |
| Evaluation Designs for Programs | p. 274 |
| Issues and Problems in Evaluation | p. 276 |
| Termination and Follow-Up | p. 280 |
| Client Follow-Up | p. 291 |
| InfoTrac College Edition | p. 293 |
| On the Internet | p. 293 |
| Understanding Families | p. 294 |
| Introduction | p. 297 |
| Families and the Generalist Intervention Model | p. 298 |
| Family Assessment | p. 298 |
| Family Conflicts, Problems, and Their Resolutions | p. 313 |
| Variations in Family Structures | p. 317 |
| Enhancing Cultural Competency: Family Assessment and Keys to Empowerment | p. 323 |
| InfoTrac College Edition | p. 325 |
| On the Internet | p. 325 |
| Working with Families | p. 326 |
| Introduction | p. 328 |
| Generalist Practice with Families | p. 329 |
| Family Treatment and the Planned Change Process | p. 329 |
| Strategizing for Family Intervention: Do You Always Have to See the Entire Family? | p. 329 |
| Engagement, Assessment, and Planning with Families | p. 331 |
| Implementation of Family Intervention | p. 337 |
| Evaluation, Termination, and Follow-Up with Families | p. 341 |
| Family Issues and Services | p. 341 |
| InfoTrac College Edition | p. 355 |
| On the Internet | p. 355 |
| Values, Ethics, and the Resolution of Ethical Dilemmas | p. 356 |
| Introduction | p. 358 |
| The NASW Code of Ethics | p. 359 |
| The Canadian Association of Social Workers' Code of Ethics | p. 374 |
| Ethical Dilemmas | p. 375 |
| Conceptualizing and Addressing an Ethical Dilemma: Decision-Making Steps | p. 376 |
| Ranking Ethical Principles: Loewenberg, Dolgoff, and Harrington's "Ethical Principles Screen" | p. 379 |
| Discussion and Resolution of Ethical Dilemmas in Generalist Practice Contexts | p. 381 |
| InfoTrac College Edition | p. 399 |
| On the Internet | p. 399 |
| Culturally Competent Social Work Practice | p. 400 |
| Introduction | p. 402 |
| Diversity in the United States | p. 402 |
| Barriers to Culturally Competent Social Work | p. 407 |
| Integrating Cultural Competence in the Generalist Intervention Model | p. 408 |
| Practice Knowledge and Skills | p. 412 |
| Developing Culturally Competent Interventions | p. 428 |
| InfoTrac College Edition | p. 431 |
| On the Internet | p. 431 |
| Gender-Sensitive Social Work Practice | p. 432 |
| Introduction | p. 434 |
| Gender Sensitivity | p. 434 |
| Women and the Generalist Intervention Model | p. 435 |
| A Feminist Perspective on Micro, Mezzo, and Macro Aspects of Generalist Practice | p. 437 |
| Micro Practice with Women: Common Problems | p. 441 |
| Common Circumstances Facing Women | p. 448 |
| Women as Survivors of Sexual Assault | p. 448 |
| Battered Women | p. 455 |
| The Feminization of Poverty | p. 462 |
| InfoTrac College Edition | p. 471 |
| On the Internet | p. 471 |
| Advocacy | p. 472 |
| Introduction | p. 474 |
| Defining Advocacy | p. 474 |
| The Goals of Advocacy | p. 476 |
| Targets of Advocacy | p. 476 |
| History of Advocacy in Social Work | p. 477 |
| Assumptions about Advocacy | p. 478 |
| Knowledge Required by Advocates | p. 480 |
| Assessment in Advocacy Situations | p. 482 |
| Planning in Advocacy Situations | p. 485 |
| Intervention: Advocacy Strategies and Tactics | p. 486 |
| Selecting a Strategy for Advocacy | p. 489 |
| Whistle-Blowing | p. 489 |
| Legislative Advocacy | p. 489 |
| InfoTrac College Edition | p. 495 |
| On the Internet | p. 495 |
| Brokering and Case Management | p. 496 |
| Introduction | p. 498 |
| The Effective Broker | p. 499 |
| Case Management | p. 508 |
| InfoTrac College Edition | p. 523 |
| On the Internet | p. 523 |
| Recording in Generalist Social Work Practice | p. 524 |
| Introduction | p. 527 |
| The Importance of Writing in Social Work | p. 527 |
| What Is in the Record? | p. 529 |
| Recording Formats | p. 544 |
| Technological Advances | p. 567 |
| Writing Skills and Recording | p. 573 |
| Privacy Principles | p. 573 |
| InfoTrac College Edition | p. 575 |
| On the Internet | p. 575 |
| Bibliography | p. 579 |
| Name Index | p. 597 |
| Subject Index | p. 603 |
| Credits | p. 619 |
| Table of Contents provided by Syndetics. All Rights Reserved. |