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Uncommon Service : How to Win by Putting Customers at the Core of Your Business

ISBN: 9781422133316 | 1422133311
Format: Hardcover
Publisher: Perseus Distribution Services
Pub. Date: 2/7/2012

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A Holmes said when someone tries to sell us a simple answer to a complex problem it will be simplistic and worthless. But if someone first grands deeply through the complexity, and then offers a simple explanation, it is priceless. Frei and Morriss heve distilled a very complicated problem-the managing of service businesses-into this simple and priceless book. It truly is a delight to read. Book jacket.


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