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Training in Interpersonal Skills: Tips for Managing People at Work
ISBN: 9780139268175 | 0139268170
Format: PaperbackPublisher: Prentice Hall
Pub. Date: 1/1/1989
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The only book available devoted exclusively to the development of interpersonal skills, this completely self-contained program provides an action-oriented approach in which readers actually practice skills behavior. Centered around twelve key interpersonal skills and discussion of the concepts underlying each skill. Contains skills modules on coaching, team building, negotiation, interviewing, and empowering people. Organizes chapters around the ten-step TIPS learning model based on social-learning theory.
| Self-Awareness | |
| Skills: An Introduction | |
| Self-Awareness: A Point of Departure | |
| Communicating | |
| Sending Interpersonal Messages | |
| Listening | |
| Providing Feedback | |
| Motivating | |
| Goal Setting | |
| Clarifying Expectations | |
| Empowering People Through Delegation | |
| Leading | ... MORE |
| Politicking | |
| Persuading | |
| Applying Leadership Style | |
| Promoting and Managing Resistance to Change | |
| Teaming | |
| Building Teams | |
| Running Meetings | |
| Problem Solving | |
| Resolving Conflicts | |
| Negotiating | |
| Integrating | |
| References | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
