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Training in Interpersonal Skills : TIPS for Managing People at Work
ISBN: 9780134358277 | 0134358279
Edition: 2ndFormat: Paperback
Publisher: Prentice Hall
Pub. Date: 1/1/1996
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Designed to supplement courses in organizational behavior, principles of management, human resource management, human relations, supervision and applied psychology. The only text available devoted exclusively to the development of interpersonal skills, this completely self-contained program provides an action-oriented approach in which students actually practice skills behavior.
1. Skills: An Introduction.
2. Self Awareness: A Point of Departure.
3. Listening.
4. Goal Setting.
5. Providing Feedback.
6. Empowering People Through Delegation.
7. Persuading.
8. Politicking.
9. Coaching.
10. Running Meetings.
11. Building Teams.
12. Resolving Conflicts.
13. Negotiating.
14. Interviewing.
15. Integration.
References.
2. Self Awareness: A Point of Departure.
3. Listening.
4. Goal Setting.
5. Providing Feedback.
6. Empowering People Through Delegation.
7. Persuading.
8. Politicking.
9. Coaching.
10. Running Meetings.
11. Building Teams.
12. Resolving Conflicts.
13. Negotiating.
14. Interviewing.
15. Integration.
References.
