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Training In Interpersonal Skills

ISBN: 9780130090546 | 0130090549
Edition: 3rd
Format: Paperback
Publisher: Prentice Hall
Pub. Date: 1/1/2003

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SummaryTable of Contents
For use as a supplement in courses in management and management skills, organizational behavior and development, interpersonal relations, human resource management, human relations, supervision, and group dynamics. This highly-regarded supplemental text is designed to provide vital training in interpersonal skills that complement the conceptual and research material found in most textbooks. This completely self-contained program provides an action-oriented approach in which students actually practice skills behavior.
... MORE
Prefacexiii
PART I: SELF-AWARENESS1(24)
Skills: An Introduction
1(8)
Self-Awareness: A Point of Departure
... MORE9(16)
PART II: COMMUNICATING25(40)
Sending Interpersonal Messages
25(13)
Listening
38(13)
Providing Feedback
51(14)
PART III: MOTIVATING65(44)
Goal Setting
65(13)
Clarifying Expectations
78(16)
Empowering People Through Delegation
94(15)
PART IV: LEADING109(72)
Politicking
109(20)
Persuading
129(13)
Applying Leadership Styles
142(17)
Promoting and Managing Resistance to Change
159(22)
PART V: TEAMING181(40)
Building Teams
181(15)
Running Meetings
196(25)
PART VI: PROBLEM SOLVING221(48)
Resolving Conflicts
221(19)
Negotiating
240(17)
Integration
257(12)
References269(8)
Index277

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