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Total Quality Control, 4th Ed. Achieving Productivity, Market Penetration, and Advantage in the Global Economy
Total Quality Control, 4th Ed. Achieving Productivity, Market Penetration, and Advantage in the Global Economy
- ISBN 13:
9780070220034
- ISBN 10:
0070220034
- Edition: 4th
- Format: Hardcover
- Copyright: 01/05/2015
- Publisher: McGraw-Hill Professional
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Summary
Total Quality Controlintegrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revisedFourth Editionintroduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy.. . * New emphasis on managing, operating, and integrating the key areas of a company's quality value chain. * Six Sigma and its role in Total Quality Management. * Ensuring customer satisfaction and retention
