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| Preface | p. IX |
| About the Author | p. XIII |
| Learning About Public Organizations | p. 1 |
| The Acquisition of Knowledge | p. 2 |
| Formal Theories of Public Organization | p. 9 |
| Building Theories of Public Organization | p. 11 |
| Public Administration as a Profession | p. 13 |
| Focusing on Complex Organizations | p. 14 |
| Redefining the Field | p. 16 |
| Conclusion | p. 17 |
| References | p. 18 |
| The Intellectual Heritage: Marx, Weber, and Freud | p. 19 |
| Karl Marx | p. 20 |
| Transition to Socialism | p. 21 |
| Industrial Organization and Individual Development | p. 22 |
| Growth of Alienation | p. 23 |
| Max Weber | p. 25 |
| Rationalization of Social Theory, the Notion of the "Ideal Type" | p. 26 |
| Sigmund Freud | p. 30 |
| What Can We Learn? | p. 35 |
| Conclusion | p. 37 |
| References | p. 37 |
| The Political Heritage: From Wilson to Waldo | p. 39 |
| Beginnings of Public Administration Theory | p. 40 |
| Politics-Administration | p. 44 |
| The Lingering Influence of Politics-Administration | p. 47 |
| Adopting Business Management Techniques | p. 49 |
| Scientific Approaches to Management | p. 50 |
| Administrative Management and Organizational Structure | p. 55 |
| Centralization and Integration | p. 56 |
| Efficiency: The Key Measure of Success | p. 61 |
| Democratic Administration | p. 63 |
| Conclusion | p. 65 |
| References | p. 65 |
| The Rational Model of Organization | p. 67 |
| A Science of Human Behavior | p. 67 |
| The Generic Approach to Administration | p. 68 |
| The Proverbs of Administration | p. 69 |
| The Rational Model of Administration | p. 73 |
| Decision Making and Policy Formulation | p. 77 |
| Closed Systems versus Open Systems | p. 82 |
| Conclusion | p. 87 |
| References | p. 87 |
| Organizational Humanism and the New Public Administration | p. 88 |
| Themes in Organizational Humanism | p. 89 |
| Personality and Organization | p. 93 |
| Organization Development in the Public Sector | p. 97 |
| The New Public Administration | p. 101 |
| Conclusion | p. 108 |
| References | p. 109 |
| The Policy Emphasis and the New Public Management | p. 111 |
| Development of the Public Policy Orientation | p. 112 |
| Responsiveness in Public Policy | p. 115 |
| Effectiveness in Public Policy | p. 125 |
| The Discovery of Policy Implementation | p. 127 |
| Methods of Policy Analysis | p. 131 |
| The Intellectual Crisis | p. 132 |
| The New Public Management | p. 136 |
| Conclusion | p. 144 |
| References | p. 144 |
| Public Administration and the New Public Service | p. 147 |
| A Critique of the Rational Model | p. 149 |
| Interpretive/Action Theory | p. 154 |
| The Active-Social Paradigm | p. 157 |
| Critical Social Theory | p. 159 |
| Postmodernism and Discourse Theory | p. 165 |
| The New Public Service | p. 172 |
| Outlining the New Public Service | p. 179 |
| Conclusion | p. 182 |
| References | p. 183 |
| The Practitioner as Theorist | p. 186 |
| Theories and Theory Building | p. 187 |
| Toward Theories of Public Organization | p. 190 |
| Organizational and Personal Learning | p. 193 |
| A New Role for Theorists | p. 196 |
| Conclusion | p. 196 |
| References | p. 198 |
| The Administrative Journal | p. 199 |
| The Journal Format | p. 201 |
| Working in the Administrative Journal | p. 203 |
| Examples of Journal Entries | p. 205 |
| Credits | p. 209 |
| Name Index | p. 211 |
| Subject Index | p. 214 |
| Table of Contents provided by Rittenhouse. All Rights Reserved. |