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Techniques and Guidelines for Social Work Practice

ISBN: 9780205191772 | 0205191770
Edition: 4th
Format: Hardcover
Publisher: Allyn & Bacon, Inc.
Pub. Date: 7/1/1996

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Table of Contents
Prefacexv
PART I Social Work and the Social Worker1(54)
The Domain of the Social Work Profession
3(12)
... MORE
The Social Work Domain
4(5)
Social Work's Purpose
4(3)
Focus on Person-in-Environment
7(1)
Social Work's Scope
8(1)
Sources of Sanction for Social Work
9(1)
An Overview of Social Work Practice
9(4)
Conclusion
13(1)
Selected Bibliography
14(1)
Merging Person with Profession
15(21)
Selecting Social Work as a Career
16(3)
Social Work as a Life Companion
16(1)
The School-to-Job Transition
16(2)
Earning a Living as a Social Worker
18(1)
Establishing Oneself as a Social Worker
19(5)
Acquiring a Reputation
19(1)
Conflict over Agency Policy
20(2)
Promoting Social Justice
22(1)
Political Involvement
23(1)
The Interplay of One's Personal and Professional Lives
24(3)
Being Changed by Clients
24(1)
Personal Responses to Clients in Need
25(1)
The Social Worker's Family
26(1)
A Fitness Program for the Whole Social Worker
27(6)
Friendships and Community
27(1)
Self-Worth and Self-Image
28(1)
Physical and Emotional Well-Being
28(2)
Intellectual Growth
30(1)
Religion and Spirituality
31(2)
Artistic Expression
33(1)
Having Fun in Social Work
33(1)
Conclusion
34(1)
Selected Bibliography
35(1)
Merging the Person's Art with the Profession's Science
36(19)
The Social Worker as Artist
36(7)
Compassion and Courage
37(1)
Professional Relationship
37(2)
Creativity
39(1)
Hopefulness and Energy
40(1)
Judgment
40(1)
Personal Values
41(1)
Professional Style
42(1)
The Social Worker as Scientist
43(9)
Knowledge of Social Conditions and Social Problems
45(1)
Knowledge of Social Policies and Social Programs
46(1)
Knowledge of Social Phenomena
47(1)
Knowledge of the Social Work Profession
48(1)
Knowledge for Social Work Practice
49(3)
Conclusion
52(1)
Selected Bibliography
52(3)
PART II The Building Blocks of Social Work Practice55(86)
The Roles and Functions Performed by Social Workers
57(14)
Defining Professional Roles
57(12)
The Social Worker as Broker
58(1)
The Social Worker as Advocate
59(1)
The Social Worker as Teacher
60(1)
The Social Worker as Counselor/Clinician
61(1)
The Social Worker as Case Manager
62(2)
The Social Worker as Workload Manager
64(1)
The Social Worker as Staff Developer
65(1)
The Social Worker as Administrator
66(1)
The Social Worker as Social Change Agent
67(1)
The Social Worker as Professional
68(1)
Conclusion
69(1)
Selected Bibliography
69(2)
Guiding Principles for Social Workers
71(14)
Principles Focused on the Social Worker as a Professional Person
71(3)
The Social Worker Should Practice Social Work
71(1)
The Social Worker Should Engage in Conscious Use of Self
72(1)
The Social Worker Should Maintain Professional Objectivity
73(1)
The Social Worker Should Respect Human Diversity
73(1)
The Social Worker Should Seek Personal and Professional Growth
74(1)
Principles That Guide Practice Activities
74(9)
The Social Worker Should Do No Harm
74(1)
The Social Worker Should Engage in Conscious Knowledge-Guided Practice
75(1)
The Social Worker Should Engage in Conscious Value-Guided and Ethical Practice
75(1)
The Social Worker Should Be Concerned with the Whole Person
76(1)
The Social Worker Should Treat the Client with Dignity
76(1)
The Social Worker Should Individualize the Client
77(1)
The Social Worker Should Lend Vision to the Client
77(1)
The Social Worker Should Build on Client Strengths
78(1)
The Social Worker Should Maximize Client Participation
78(1)
The Social Worker Should Maximize Client Self-Determination
79(1)
The Social Worker Should Help the Client Learn Self-Directed Problem-Solving Skills
80(1)
The Social Worker Should Maximize Client Empowerment
80(1)
The Social Worker Should Protect Client Confidentiality
81(1)
The Social Worker Should Adhere to the Philosophy of Normalization
82(1)
The Social Worker Should Continuously Evaluate the Progress of the Change Process
82(1)
The Social Worker Should Be Accountable to Clients, Agency, Community, and the Social Work Profession
83(1)
Conclusion
83(1)
Selected Bibliography
84(1)
Practice Frameworks for Social Work
85(38)
Requirements of a Practice Framework
85(1)
Guidelines for Selecting a Practice Framework
86(3)
Selected Practice Frameworks
89(32)
Selected Practice Perspectives
90(10)
Selected Practice Theories and Models
100(21)
Conclusion
121(1)
Selected Bibliography
122(1)
The Change Process in Social Work Practice
123(18)
The Concepts of Change and the Change Process
123(7)
Actors in Planned Change
125(1)
The Situation as an Arena of Change
125(2)
Reasons Why Change Occurs
127(1)
Elements of Change
128(2)
An Overview of the Change Process
130(9)
Intake and Engagement
132(1)
Data Collection and Assessment
133(2)
Planning and Contracting
135(1)
Intervention and Monitoring
136(1)
Evaluation and Termination
137(2)
Conclusion
139(1)
Selected Bibliography
139(2)
PART III Techniques Common to All Social Work Practice141(122)
Basic Communication and Helping Skills
142(38)
Basic Communication Skills
144(4)
Creating an Effective Helping Relationship
148(3)
Basic Helping Skills
151(13)
Nonverbal Communication
164(2)
The ``I-Message''
166(1)
Understanding Emotions and Feelings
167(3)
Responding to Defensive Communication
170(3)
Cross-Cultural Helping
173(7)
Workload and Caseload Management
180(24)
Managing Time at Work
181(3)
Report Writing
184(2)
Letter Writing
186(2)
Using Information Technology
188(4)
Effective Telephone Communications
192(1)
Controlling Workload
193(1)
Maintaining Casenotes for Narrative Recording
194(2)
Problem-Oriented Recording (POR) and the SOAP Format
196(3)
Process Recording
199(2)
Testifying in Court
201(3)
Personal and Professional Development
204(59)
Getting a Social Work Job
204(3)
Elements of Professional Behavior
207(2)
Using Agency Supervision
209(3)
Presenting to a Professional Audience
212(2)
Writing to a Professional Audience
214(5)
Coping with Bureaucracy
219(2)
Stress Management
221(3)
Using Humor in Social Work
224(3)
Making Ethical Decisions
227(5)
Avoiding Malpractice Suits
232(4)
Developing Self-Awareness
236(5)
Dealing with Sexual Harassment
241(2)
Analyzing Research Reports
243(1)
Understanding Qualitative Data
244(2)
Understanding Quantitative Data
246(6)
Improving the Social Work Image
252(11)
Appendix 10.1: NASW Code of Ethics
255(8)
PART IV Techniques and Guidelines for Phases of the Planned Change Process263(352)
Intake and Engagement
265(54)
Techniques and Guidelines for Direct Practice
265(2)
The First Telephone Contact
267(1)
The First Face-to-Face Meeting
268(3)
Making a Referral
271(5)
Obtaining Information from Other Agencies
276(3)
Problem Checklist
279(2)
The In-Home Interview
281(2)
Engaging the Involuntary Client
283(3)
Engaging the Hard-to-Reach Client
286(2)
Engaging the Client Who Is Chemically Dependent
288(12)
The Manipulative Client
300(2)
The Dangerous Client
302(4)
Techniques and Guidelines for Indirect Practice
305(1)
Learning about Your Agency
306(2)
Staff Recruitment and Selection
308(3)
Selecting and Training Volunteers
311(3)
Learning about Your Community
314(5)
Data Collection and Assessment
319(98)
Techniques and Guidelines for Direct Practice
319(3)
The Social Assessment Report
322(5)
The Dual Perspective
327(2)
Genograms and Ecomapping
329(3)
Social Support Assessment
332(5)
Life History Grid
337(2)
Life Cycle Matrix
339(2)
Family Life Cycle
341(4)
Identifying Client Strengths
345(3)
Coping Strategies and Ego Defenses
348(5)
Assessing Clients' Role Performances
353(3)
Assessing Clients' Self-Concepts
356(3)
Family Dynamics and Family Functioning
359(6)
Multiworker Family Assessment Interviews
365(1)
The ABC Model and the Behavior Matrix
366(2)
Homemade Data-Gathering Tools
368(5)
Assessment of Adult Social Functioning (AASF)
373(3)
Assessment of Child and Adolescent Functioning (ACAF)
376(4)
WALMYR Assessment Scales (WAS)
380(2)
Assessing Mental Status
382(2)
Identifying Developmental Delays
384(4)
Referral for Psychological Testing
388(3)
The Person-in-Environment Classification System (PIE)
391(2)
The Diagnostic and Statistical Manual for Mental Disorders (DSM-IV)
393(1)
Assessment of Suicide Risk
394(3)
Assessing a Child's Need for Protection
397(4)
The 4 Ps, 4 Rs, and 4 Ms
401(3)
Techniques and Guidelines for Indirect Practice
403(1)
Assessing Agency Structure
404(2)
Assessing Human Services Needs
406(3)
Leading Focus Groups
409(1)
Community Decision-Making Analysis
410(3)
Force Field Analysis (FFA)
413(1)
Social Policy Analysis
414(3)
Planning and Contracting
417(41)
Techniques and Guidelines for Direct Practice
417(2)
Selecting Target Problems and Goals
419(3)
The Problem Search
422(1)
Using Checklists in Goal Selection
423(1)
Formulating Intervention Objectives
423(4)
Written Service Contracts
427(3)
Client Needs List
430(3)
Making Use of Informal Resources
433(2)
The Small Group as a Resource
435(4)
Techniques and Guidelines for Indirect Practice
439(1)
Establishing and Changing Organizations
439(3)
The Process of Agency Planning
442(3)
Project Planning and Evaluation
445(4)
Decision Trees
449(2)
Interagency Coordination and Collaboration
451(4)
Using Protocol Statements
455(3)
Intervention and Monitoring
458(122)
Techniques and Guidelines for Direct Practice
458(3)
Planning an Interview
461(1)
Information and Advice
462(2)
Encouragement, Reassurance, and Universalization
464(1)
Reinforcement and Related Behavioral Techniques
465(4)
Behavioral Rehearsal
469(1)
Behavioral Contracting
470(2)
Role Reversal
472(1)
Managing Self-Talk
473(3)
Building Self-Esteem
476(2)
The Empty Chair
478(1)
Confrontation and Challenge
479(2)
Reframing
481(2)
Family Sculpting
483(2)
The Talking Stick
485(1)
Homework Assignments
485(1)
Envelope Budgeting
486(1)
Managing Personal Debt
487(3)
Decision-Making Worksheets
490(1)
Distinguishing Means from Ends
490(2)
Priorities-Weighting Grid
492(2)
Decision-Making Matrix
494(1)
Indirect Discussion of Self in Small Groups
495(1)
Programming in Group Work
496(2)
Resolving Interpersonal Conflict
498(2)
The Feelings List
500(1)
The Life Book
501(1)
Client Advocacy
502(1)
Empowerment
503(3)
Crisis Cards
506(1)
The Client in Crisis
507(2)
The Client Who Is a Child
509(8)
The Client Who Is an Adolescent
517(2)
The Client Who Is Elderly
519(2)
The Client with Mental Retardation
521(3)
The Client with Brain Injury
524(2)
The Client with a Serious Mental Illness
526(4)
The Client on Psychotropic Medication
530(3)
Techniques and Guidelines for Indirect Practice
532(1)
Working with a Governing or Advisory Board
533(3)
Conducting Effective Staff Meetings
536(1)
Building Teamwork and Cooperation
537(2)
Leading Small-Group Meetings
539(3)
The RISK Technique
542(2)
The Nominal Group Technique (NGT)
544(1)
Chairing a Committee
545(4)
Problem Solving by a Large Group
549(1)
Brainstorming
550(2)
Class Advocacy
552(3)
Teaching and Training
555(2)
Preparing a Budget
557(4)
The 5 Ps of Marketing Human Services
561(2)
Dealing with the Media
563(3)
Fund-Raising for a Human Service Agency
566(4)
Developing Grant Applications
570(5)
Legislative Advocacy
575(1)
Influencing Decision Makers
576(4)
Evaluation and Termination
580(35)
Techniques and Guidelines for Direct Practice
581(1)
Single-Subject Designs (SSD)
582(3)
Rapid Assessment Instruments (RAI)
585(1)
Task Achievement Scaling (TAS)
586(2)
Goal Attainment Scaling (GAS)
588(4)
Service Plan Outcome Checklist (SPOC)
592(1)
Individualized Rating Scales (IRS)
593(4)
Differential Impact Scoring (DIS)
597(3)
Termination of Service
600(3)
Techniques and Guidelines for InDirect Practice
603(1)
Peer Review
603(2)
Worker Performance Evaluation
605(2)
Program Evaluation
607(2)
Client Satisfaction Questionnaire (CSQ)
609(3)
Agency Evaluation
612(3)
Using the Cross-Reference Guide615(3)
Using the Conversion Guide618(3)
Author Index621(6)
Subject Index627

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