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| Preface | |
| Using Computers in the Technical Workplace | |
| Communicating in the Workplace | |
| How Important Is Technical Communication? | |
| What Is Technical Communication? | |
| Technical Communication: Actions, Words, Images | |
| Help: E-Literacy and Overcoming Cyberphobia | |
| Your Career and Technical Communication | |
| The Technical Writing Process Today. | ... MORE|
| Technical Writing Today | |
| Phase 1: Preparing and Researching | |
| Phase 2: Organizing and Drafting | |
| Help: Your Computer and Writers Block | |
| Phase 3: Improving Style | |
| Phase 4: Designing Documents | |
| Phase 5: Revising and Editing | |
| Developing Your Own Writing Process | |
| Case Study: The Procrastinator | |
| Readers and Their Contexts of Use. | |
| Profiling Your Readers | |
| Help: Profiling Readers with Search Engines | |
| Understanding the Readers Contexts of Use | |
| Using Your Reader and Context Analyses | |
| International and Cross-Cultural Communication | |
| Case Study: Installing a Medical Waste Incinerator | |
| Ethics in the Technical Workplace. | |
| What Are Ethics? | |
| Where Do Ethics Come From? | |
| Help: Copyright Law in Technical Communication | |
| Resolving Ethical Dilemmas | |
| Ethics in the Technical Workplace | |
| Case Study: The Chemical Spill | |
| The Writing Process in Electronic Media | |
| Researching and Managing Information. | |
| Beginning Your Research | |
| Developing a Research Methodology | |
| Triangulating Materials | |
| Managing Information and Taking Notes | |
| Help: Avoiding Junk Science on the Internet | |
| Appraising Your Information | |
| Avoiding Plagiarism | |
| Case Study: Bye Bye Birdies | |
| Organizing and Drafting. | |
| Basic Organization for Any Document | |
| Using Genres to Organize Information | |
| Outlining the Document | |
| Help: Organizing with Presentation Software | |
| Organizing and Drafting an Introduction | |
| Organizing and Drafting the Body | |
| Organizing and Drafting Conclusions | |
| Case Study: The Bad News | |
| Using Plain and Persuasive Style. | |
| What Is Style? | |
| Writing Plain Sentences | |
| Help: Using Computers to Create Plain Sentences | |
| When Is It Appropriate to Use Passive Voice? | |
| Persuasive Style | |
| Case Study: Going Over the Top | |
| Designing Documents and Interfaces. | |
| Five Principles of Design | |
| Design Principle 1: Balance | |
| Design Principle 2: Alignment | |
| Design Principle 3: Grouping | |
| Design Principle 4: Consistency | |
| Help: Using<$$$> | |
| Table of Contents provided by Publisher. All Rights Reserved. |