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| Detailed Contents | vii | ||||
| Preface | xvii | ||||
| Acknowledgments | xxi | ||||
| 1 | (10) | |||
| Part I Communicating in the Workplace | ... MORE11 | (84) | |||
| 12 | (10) | |||
| 22 | (12) | |||
| 34 | (26) | |||
| 60 | (20) | |||
| 80 | (15) | |||
| Part II Retrieving, Analyzing, and Synthesizing Information | 95 | (96) | |||
| 96 | (11) | |||
| 107 | (22) | |||
| 129 | (15) | |||
| 144 | (30) | |||
| 174 | (17) | |||
| Part III Structural and Style Elements | 191 | (64) | |||
| 192 | (22) | |||
| 214 | (41) | |||
| Part IV Visual, Design, and Usability Elements | 255 | (88) | |||
| 256 | (48) | |||
| 304 | (19) | |||
| 323 | (12) | |||
| 335 | (8) | |||
| Part V Specific Documents and Applications | 343 | (230) | |||
| 344 | (20) | |||
| 364 | (44) | |||
| 408 | (15) | |||
| 423 | (17) | |||
| 440 | (21) | |||
| 461 | (31) | |||
| 492 | (29) | |||
| 521 | (32) | |||
| 553 | (20) | |||
| Appendix A Recording and Documenting Research Findings | 573 | (36) | |||
| Appendix B The Problem-Solving Process Illustrated | 609 | (13) | |||
| Appendix C Editing for Grammar, Usage, and Mechanics | 622 | (31) | |||
| Works Cited | 653 | (14) | |||
| Index | 667 |