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Systems Analysis and Design, Fifth Edition

by: Shelly,Gary B.

Systems Analysis and Design, Fifth Edition

by: Shelly,Gary B.

ISBN 13:
9780789566492
ISBN 10:
0789566494
Edition: CD
Format: Paperback
Copyright: 03/10/2003
Publisher: Cengage Learning
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Summary

Systems Analysis and Design, Seventh Edition presents a clear introduction to systems analysis and design. Students will find concepts easy-to-understand through the clear writing style and full-color figures that illustrate current technology and trends.

Preface

Overview

Objectives of This Textbook

New to This Edition

Organization of This Textbook

For the Student

xiii

End-of-Chapter Exercises

xiii

For the Instructor

xiv

Instructor Resources CD-ROM

xiv

Online Content

Software Bundling Opportunities

Acknowledgments

xvi

Introduction to Systems Analysis and Design

Objectives

(1)

Introduction

(2)

The Impact of Information Technology

(2)

The Future of IT

(1)

The Role of Systems Analysis and Design

(1)

Who Develops Information Systems?

(2)

Information System Components

(3)

Hardware

(1)

Software

(1)

Data

(1)

Processes

(1)

People

(1)

Understanding the Business

(2)

Business Profile

(1)

Business Models

(2)

New Kinds of Companies

(1)

Impact of the Internet

(2)

B2C (Business-to-Consumer)

(1)

B2B (Business-to-Business)

(1)

Web-Based System Development

(1)

How Business Uses Information Systems

(4)

Enterprise Computing Systems

(1)

Transaction Processing Systems

(1)

Business Support Systems

(1)

Knowledge Management Systems

(1)

User Productivity Systems

(1)

Information Systems Integration

(1)

Information System Users and Their Needs

(1)

Top Managers

(1)

Middle Managers and Knowledge Workers

(1)

Supervisors and Team Leaders

(1)

Operational Employees

(1)

Systems Development Tools and Techniques

(2)

Modeling

(1)

Prototyping

(1)

Computer-Aided Systems Engineering (Case) Tools

(1)

Systems Development Methods

(3)

Structured Analysis

(1)

Object-Oriented Analysis

(1)

Joint Application Development and Rapid Application Development

(1)

Other Development Strategies

(1)

The Systems Development Life Cycle

(3)

Systems Planning

(1)

Systems Analysis

(1)

Systems Design

(1)

Systems Implementation

(1)

Systems Operation and Support

(1)

Systems Development Guidelines

(1)

Information Technology Department

(2)

Application Development

(1)

Systems Support

(1)

User Support

(1)

Database Administration

(1)

Network Administration

(1)

Web Support

(1)

The Systems Analyst Position

(2)

Responsibilities

(1)

Required Skills and Background

(1)

Certification

(1)

Career Opportunities

(1)

SoftWear, Limited

(2)

Background

(1)

Organization

(1)

Chapter Summary

(2)

Key Terms

(1)

Learn It Online

(1)

Chapter Exercises

(1)

Apply Your Knowledge

(2)

Case Studies

(7)

New Century Health Clinic

(1)

Personal Trainer, Inc.

(1)

Original Kayak Adventures

(2)

SCR Associates

(3)

PHASE 1: Systems Planning

Analyzing the Business Case

Objectives

(1)

Introduction

(2)

Strategic Planning --- A Framework for IT Systems Development

(5)

Strategic Planning Overview

(1)

From Strategic Plans to Business Results

(2)

A Business Example

(1)

The Changing Role of the IT Department

(1)

The Future

(1)

Information Systems Projects

(4)

Reasons for Systems Projects

(1)

Factors that Affect Systems Projects

(1)

Internal Factors

(1)

External Factors

(2)

Project Management Tools

(1)

Evaluation of Systems Requests

(1)

Systems Request Forms

(1)

Systems Review Committees

(1)

Overview of Feasibility

(3)

Operational Feasibility

(1)

Technical Feasibility

(1)

Economic Feasibility

(1)

Schedule Feasibility

(1)

Evaluating Feasibility

(1)

Setting Priorities

(1)

Factors that Affect Priority

(1)

Discretionary and Nondiscretionary Projects

(1)

Preliminary Investigation Overview

(8)

Interaction with Managers and Users

(1)

Planning the Preliminary Investigation

(1)

Step 1: Understand the Problem or Opportunity

(1)

Step 2: Define the Project Scope and Constraints

(1)

Step 3: Perform Fact-Finding

(2)

Step 4: Evaluate Feasibility

(1)

Step 5: Estimate Project Development Time and Cost

(1)

Step 6: Present Results and Recommendations to Management

(1)

SoftWear, Limited

(6)

Background

(1)

Request for Information Technology Services

(1)

Organization Charts

(1)

Interviews

(1)

Current Documentation

(1)

Presentation to Management

(1)

Chapter Summary

(1)

Key Terms

(1)

Learn It Online

(1)

Chapter Exercises

(1)

Apply Your Knowledge

(2)

Case Studies

(7)

New Century Health Clinic

(1)

Personal Trainer Inc.

(1)

Action Office Products

(1)

Original Kayak Adventures

(1)

Town of Eden Bay

(3)

SCR Associates

(2)

PHASE 2: Systems Analysis

Requirements Modeling

Objectives

(1)

Introduction

(2)

Systems Analysis Phase Overview

(1)

Systems Analysis Skills

(1)

Team-Oriented Methods and Techniques

(1)

Joint Application Development

(1)

User Involvement

(1)

JAD Participants and Roles

(1)

JAD Advantages and Disadvantages

(1)

Rapid Application Development

(3)

RAD Phases and Activities

(1)

RAD Objectives

(1)

RAD Advantages and Disadvantages

(1)

Modeling Tools and Techniques

(3)

Case Tools

(1)

Functional Decomposition Diagrams

(1)

Unified Modeling Language

(2)

System Requirements Checklist

100

(2)

Outputs

100

(1)

Inputs

101

(1)

Processes

101

(1)

Performance

101

(1)

Controls

101

(1)

Future Growth, Costs, and Benefits

102

(1)

Scalability

102

(1)

Total Cost of Ownership

102

(1)

Fact-Finding

103

(3)

Overview

103

(1)

Who, What, Where, When, How, and Why?

104

(1)

The Zachman Framework

105

(1)

Interviews

106

(5)

Step 1: Determine the People to Interview

106

(1)

Step 2: Establish Objectives for the Interview

106

(1)

Step 3: Develop Interview Questions

107

(1)

Step 4: Prepare for the Interview

108

(1)

Step 5: Conduct the Interview

109

(1)

Step 6: Document the Interview

109

(1)

Step 7: Evaluate the Interview

110

(1)

Unsuccessful Interviews

110

(1)

Other Fact-Finding Techniques

111

(6)

Document Review

111

(1)

Observation

111

(1)

Questionnaires and Surveys

112

(3)

Sampling

115

(1)

Research

115

(1)

Interviews versus Questionnaires

116

(1)

Documentation

117

(3)

The Need for Recording the Facts

118

(1)

Software Tools

118

(2)

Preview of Enterprise Modeling

120

(1)

SoftWear, Limited

120

(12)

Background

120

(1)

Human Resources Department Interview

120

(6)

Payroll Department Interview

126

(2)

BIS Interview

128

(1)

New Developments

128

(1)

The Revised Project

129

(3)

Chapter Summary

132

(1)

Key Terms

133

(1)

Learn It Online

134

(1)

Chapter Exercises

135

(2)

Apply Your Knowledge

137

(2)

Case Studies

139

(5)

New Century Health Clinic

139

(1)

Personal Trainer, Inc.

140

(1)

Baxter Community College --- Part 1

141

(1)

Baxter Community College --- Part 2

141

(1)

Town of Eden Bay

142

(1)

SCR Associates

143

(1)

Enterprise Modeling

Objectives

144

(1)

Introduction

144

(2)

Enterprise Modeling Tools

146

(1)

Entity-Relationship Diagrams

146

(3)

Drawing an Initial ERD

146

(1)

Types of Relationships

146

(3)

Data Flow Diagrams

149

(18)

DFD Symbols

149

(5)

Context Diagrams

154

(2)

Conventions for DFDs

156

(2)

Diagram 0

158

(3)

Lower-Level Diagrams

161

(4)

Strategies for Developing DFDs

165

(2)

Data Dictionary

167

(6)

Documenting the Data Elements

168

(1)

Documenting the Data Flows

169

(2)

Documenting the Data Stores

171

(1)

Documenting the Processes

171

(1)

Documenting the Entities

172

(1)

Documenting the Records

172

(1)

Data Dictionary Reports

173

(1)

Process Description Tools

173

(5)

Modular Design

173

(1)

Structured English

174

(1)

Decision Tables

175

(2)

Decision Trees

177

(1)

Logical Versus Physical Models

178

(1)

Sequence of Models

178

(1)

Four-Model Approach

178

(1)

SoftWear, Limited

179

(7)

Background

179

(1)

Entity-Relationship Diagram

179

(1)

Data Flow Diagrams

180

(4)

Data Dictionary and Process Descriptions

184

(2)

Chapter Summary

186

(2)

Key Terms

188

(1)

Learn It Online

189

(1)

Chapter Exercises

190

(1)

Apply Your Knowledge

191

(2)

Case Studies

193

(3)

New Century Health Clinic

193

(1)

Personal Trainer, Inc.

194

(1)

SCR Associates

195

(1)

Development Strategies

Objectives

196

(1)

Introduction

196

(2)

Development Strategies Overview

198

(1)

Web-Based Software Trends

198

(2)

Software as a Service

198

(1)

The Changing Software Marketplace

199

(1)

The Impact of the Internet on Systems Development

199

(1)

Software Outsourcing Options

200

(4)

The Growth of Outsourcing

201

(2)

Outsourcing Fees

203

(1)

Outsourcing Issues and Concerns

203

(1)

In-House Software Development Options

204

(5)

Make or Buy Decision

204

(1)

Developing Software In-House

205

(1)

Purchasing a Software Package

206

(1)

Customizing a Software Package

207

(1)

Creating User Applications

208

(1)

Role of the Systems Analyst

209

(1)

Cost-Benefit Analysis

210

(1)

Financial Analysis Tools

211

(1)

Cost-Benefit Analysis Checklist

211

(1)

A Software Acquisition Example

211

(8)

Step 1: Evaluate the Information System Requirements

211

(4)

Step 2: Identify Potential Vendors or Outsourcing Options

215

(1)

Step 3: Evaluate the Alternatives

216

(1)

Step 4: Perform Cost-Benefit Analysis

217

(1)

Step 5: Prepare a Recommendation

218

(1)

Step 6: Implement the Solution

218

(1)

Completion of Systems Analysis Tasks

219

(1)

System Requirements Document

219

(1)

Presentation to Management

219

(1)

The Transition to Systems Design

220

(1)

Preparing for Systems Design Tasks

220

(1)

The Relationship between Logical and Physical Design

221

(1)

Systems Design Guidelines

221

(5)

Systems Design Objectives

222

(3)

Design Trade-Offs

225

(1)

Prototyping

226

(4)

Prototyping Methods

226

(2)

Prototyping Tools

228

(1)

Limitations of Prototypes

229

(1)

Other Modeling Tools

229

(1)

Using Codes During System Design

230

(4)

Overview of Codes

230

(1)

Types of Codes

231

(2)

Developing a Code

233

(1)

SoftWear, Limited

234

(1)

Background

234

(1)

Chapter Summary

235

(2)

Key Terms

237

(1)

Learn It Online

238

(1)

Chapter Exercises

239

(1)

Apply Your Knowledge

240

(2)

Case Studies

242

(6)

New Century Health Clinic

242

(2)

Personal Trainer, Inc.

244

(1)

Cutting Edge

244

(2)

SCR Associates

246

(2)

PHASE 3: Systems Design

Data Design

Objectives

248

(1)

Introduction

248

(2)

Data Design Concepts

250

(4)

Data Structures

250

(1)

Overview of File Processing

251

(1)

Overview of Database Systems

252

(1)

Database Tradeoffs

253

(1)

DBMS Components

254

(2)

Interfaces for Users, Database Administrators, and Related Systems

255

(1)

Data Manipulation Language

256

(1)

Schema

256

(1)

Physical Data Repository

256

(1)

Web-Based Database Design

256

(3)

Characteristics of Web-Based Design

256

(1)

Internet Terminology

257

(1)

Connecting a Database to the Web

258

(1)

Data Security

259

(1)

Data Design Terminology

259

(4)

Definitions

259

(1)

Key Fields

260

(2)

Referential Integrity

262

(1)

Data Relationships

263

(3)

Entity-Relationship Diagrams

264

(1)

Cardinality

264

(2)

Normalization

266

(12)

Standard Notation Format

266

(1)

Repeating Groups and Unnormalized Designs

266

(2)

First Normal Form

268

(1)

Second Normal Form

269

(3)

Third Normal Form

272

(2)

A Normalization Example

274

(4)

Steps in Database Design

278

(1)

Database Models

279

(4)

Hierarchical and Network Databases

279

(1)

Relational Databases

280

(1)

Object-Oriented Databases

281

(2)

Data Storage

283

(6)

Data Warehousing

283

(1)

Data Mining

284

(1)

Logical and Physical Storage

285

(1)

Data Storage Formats

286

(1)

Selecting a Data Storage Format

287

(1)

Data Fields

288

(1)

Data Control

289

(1)

Softwear, Limited

290

(2)

Background

290

(2)

Chapter Summary

292

(2)

Key Terms

294

(1)

Learn It Online

295

(1)

Chapter Exercises

296

(1)

Apply Your Knowledge

297

(2)

Case Studies

299

(3)

New Century Health Clinic

299

(1)

Personal Trainer, Inc.

299

(1)

Bytes Unlimited

300

(1)

Fastflight Airlines

300

(1)

SCR Associates

301

(1)

User Interface, Input, and Output Design

Objectives

302

(1)

Introduction

302

(2)

User Interface Design

304

(15)

Evolution of the User Interface

305

(2)

Human-Computer Interaction

307

(1)

Basic Principles of User-Centered Design

308

(2)

Guidelines for User Interface Design

310

(6)

User Interface Controls

316

(3)

Input Design

319

(10)

Input and Data Entry Methods

319

(1)

Input Volume

320

(1)

Designing Data Entry Screens

321

(1)

Input Errors

322

(3)

Source Documents

325

(3)

Input Control

328

(1)

Output Design Issues

329

(3)

Types of Output

329

(3)

Printed Output

332

(12)

Types of Reports

332

(3)

User Involvement in Report Design

335

(1)

Report Design Principles

335

(2)

Report Design Example

337

(2)

Other Design Issues

339

(1)

Designing Character-Based Reports

339

(2)

Printing Volume and Time Requirements

341

(2)

Output Control and Security

343

(1)

SoftWear, Limited

344

(7)

Chapter Summary

351

(1)

Key Terms

352

(1)

Learn It Online

353

(1)

Chapter Exercises

354

(1)

Apply Your Knowledge

355

(2)

Case Studies

357

(3)

New Century Health Clinic

357

(1)

Personal Trainer, Inc.

357

(2)

SCR Associates

359

(1)

System Architecture

Objectives

360

(1)

Introduction

360

(2)

System Architecture Checklist

362

(4)

Enterprise Resource Planning

362

(1)

Initial Cost and TCO

363

(1)

Scalability

364

(1)

Web Integration

364

(1)

Legacy System Interface Requirements

365

(1)

System Security

365

(1)

Processing Options

366

(1)

Planning the Architecture

366

(3)

Servers

366

(1)

Clients

367

(2)

Client/Server Architecture

369

(7)

Overview

369

(2)

Client/Server Design Styles

371

(1)

Types of Clients: Fat and Thin

372

(1)

Client/Server Tiers

372

(1)

Middleware

373

(1)

Cost-Benefit Issues

374

(1)

Client/Server Performance Issues

374

(2)

Impact of the Internet

376

(4)

E-Commerce Strategies

377

(2)

Industry Experience and Trends

379

(1)

Processing Methods

380

(2)

Online Processing

380

(1)

Batch Processing

381

(1)

Combined Online and Batch Processing

381

(1)

Network Models

382

(5)

The OSI Reference Model

382

(1)

Network Modeling Tools

383

(1)

Network Topology

383

(3)

Network Protocols

386

(1)

Licensing Issues

386

(1)

System Management and Support

387

(4)

Performance Management

387

(1)

System Security

387

(1)

Fault Management Backup, and Disaster Recovery

388

(3)

Systems Design Completion

391

(3)

System Design Specification

391

(1)

User Approval

392

(1)

Presentations

393

(1)

SoftWear, Limited

394

(3)

Background

394

(1)

System Architecture

395

(1)

Planning the System

395

(1)

Security

395

(1)

Creating the Database Objects

395

(1)

Planning the User Interface

396

(1)

Using Visual Basic and Macros

396

(1)

Completing the Systems Design Phase

396

(1)

Chapter Summary

397

(2)

Key Terms

399

(1)

Learn It Online

400

(1)

Chapter Exercises

401

(1)

Apply Your Knowledge

402

(2)

Case Studies

404

(4)

New Health Clinic

404

(1)

Personal Trainer, Inc.

404

(2)

SCR Associates

406

(2)

PHASE 4: Systems Implementation

Systems Implementation

Objectives

408

(1)

Introduction

408

(2)

Software Quality Assurance

410

(3)

Software Engineering

410

(1)

International Organization for Standardization (ISO)

411

(2)

Application Development

413

(9)

Documentation Review

413

(1)

Program Design

413

(1)

Structure Charts

414

(2)

Cohesion and Coupling

416

(1)

Structure Chart Examples

417

(1)

Steps in Drawing a Structure Chart

418

(3)

Other Application Development Tools

421

(1)

Coding

422

(1)

Programming Environments

422

(1)

Generating Code

423

(1)

Testing the System

423

(3)

Unit Testing

424

(1)

Integration Testing

424

(1)

System Testing

424

(2)

Documentation

426

(5)

Program Documentation

426

(1)

System Documentation

426

(1)

Operations Documentation

427

(1)

User Documentation

427

(4)

Management Approval

431

(1)

System Installation and Evaluation

431

(1)

Operational and Test Environments

431

(1)

Training

432

(6)

Training Plan

433

(1)

Vendor Training

434

(1)

Outside Training Resources

434

(1)

In-House Training

435

(3)

Data Conversion

438

(1)

Data Conversion Strategies

438

(1)

Data Conversion Security and Controls

438

(1)

System Changeover

438

(3)

Direct Cutover

439

(1)

Parallel Operation

439

(1)

Pilot Operation

440

(1)

Phased Operation

440

(1)

Post-Implementation Tasks

441

(3)

Post-Implementation Evaluation

441

(2)

Final Report to Management

443

(1)

Softwear, Limited

444

(6)

Background

444

(1)

Mainframe Interface

445

(1)

ESIP Server

446

(1)

Completing Application Development

447

(1)

Installation of the ESIP System

447

(3)

Chapter Summary

450

(2)

Key Terms

452

(1)

Learn It Online

453

(1)

Chapter Exercises

454

(1)

Apply Your Knowledge

455

(2)

Case Studies

457

(5)

New Century Health Clinic

457

(1)

Personal Trainer, Inc.

458

(1)

Fanciful Crystal

458

(1)

SCR Associates

459

(3)

PHASE 5: Systems Operation and Support

Systems Operation and Support

Objectives

462

(1)

Introduction

462

(2)

Overview of Systems Support and Maintenance

464

(1)

User Support Activities

464

(2)

User Training

464

(1)

Help Desks

464

(2)

Maintenance Activities

466

(5)

Corrective Maintenance

468

(1)

Adaptive Maintenance

468

(1)

Perfective Maintenance

469

(1)

Preventive Maintenance

470

(1)

Managing Systems Operation and Support

471

(6)

Maintenance Team

471

(1)

Managing Maintenance Requests

472

(1)

Establishing Priorities

473

(1)

Configuration Management

474

(1)

Maintenance Releases

475

(2)

Version Control

477

(1)

Baselines

477

(1)

Managing System Performance

477

(5)

Performance and Workload Measurement

478

(2)

Capacity Planning

480

(2)

System Maintenance Tools

482

(1)

System Obsolescence

482

(1)

Facing the Future: Challenges and Opportunities

483

(3)

Predictions

484

(2)

Strategic Planning for IT Professionals

486

(1)

IT Credentials and Certification

486

(1)

A Microsoft Certification Example

487

(3)

SoftWear, Limited

490

(1)

Background

490

(1)

Chapter Summary

491

(2)

Key Terms

493

(1)

Learn It Online

494

(1)

Chapter Exercises

495

(1)

Apply Your Knowledge

496

(2)

Case Studies

498

(6)

New Century Health Clinic

498

(1)

Personal Trainer, Inc.

499

(1)

Tarheel Industries

499

(1)

Mills Imports

500

(2)

SCR Associates

502

(2)

Systems Analysis and Design Toolkits

PART 1 Communication Tools

Objectives

504

(1)

Introduction

504

(2)

Guidelines For Successful Communications

506

(1)

Written Communications

506

(6)

Writing Style and Readability

506

(2)

E-Mail, Memos, and Letters

508

(2)

Reports

510

(2)

Oral Communications

512

(4)

Define the Audience

512

(1)

Define the Objectives

512

(1)

Organize the Presentation

513

(1)

Define Any Technical Terms

513

(1)

Prepare Presentation Aids

513

(2)

Practice

515

(1)

The Presentation

515

(1)

Toolkit Summary

516

(1)

Key Terms

517

(1)

Toolkit Exercises

518

(2)

PART 2 Case Tools

Objectives

520

(1)

Introduction

520

(2)

Overview of Case Tools

522

(2)

Case Tools History

522

(1)

The Marketplace for Case Tools

523

(1)

Case Terms and Concepts

524

(2)

Repository

524

(1)

Individual Tools

524

(2)

Integrated Development Environments

526

(2)

Examples of Integrated Development Environments

526

(2)

Pros and Cons of Integrated Development Tools

528

(1)

Case Tool Examples

528

(4)

Visible Analyst

528

(2)

System Architect

530

(1)

Rational Software

531

(1)

Future Trends

532

(2)

New Developments

532

(2)

The Emerging Role of Object-Oriented Analysis and Design

534

(1)

Toolkit Summary

534

(2)

Key Terms

536

(1)

Toolkit Exercises

537

(1)

PART 3 Financial Analysis Tools

Objectives

538

(1)

Introduction

538

(2)

Describing Costs and Benefits

540

(3)

Cost Classifications

541

(1)

Managing Information Systems Costs and Charges

541

(1)

Benefit Classifications

542

(1)

Cost-Benefit Analysis

543

(10)

Payback Analysis

543

(3)

Using a Spreadsheet to Compute Payback Analysis

546

(2)

Return on Investment Analysis

548

(1)

Using a Spreadsheet to Compute ROI

548

(1)

Present Value Analysis

549

(3)

Using a Spreadsheet to Calculate Present Value

552

(1)

Toolkit Summary

553

(1)

Key Terms

554

(1)

Toolkit Exercises

555

(1)

PART 4 Project Management Tools

Objectives

556

(1)

Introduction

556

(2)

Project Management

558

(1)

Project Management Overview

558

(1)

Management Functions

558

(1)

Project Planning

558

(1)

Project Estimating

559

(3)

Developing Time and Cost Estimates

561

(1)

Project Scheduling

562

(9)

Gantt Charts

562

(1)

PERT/CPM

563

(1)

Overview of PERT/CPM

564

(1)

PERT/CPM Chart Format

564

(1)

Task Patterns

565

(1)

Complex Task Patterns

566

(1)

A PERT/CPM Example with Five Tasks

567

(1)

Critical Path

568

(1)

Transforming a Task List into a PERT/CPM Chart

568

(2)

Estimating Task Duration

570

(1)

Comparing Gantt Charts and PERT/CPM

571

(1)

Project Monitoring and Controlling

571

(1)

Project Monitoring and Control

571

(1)

Project Scheduling

571

(1)

Project Reporting

572

(1)

Project Status Meetings

572

(1)

Project Status Reports

572

(1)

Project Management Software

572

(2)

Project Management Example Using Microsoft Project

573

(1)

Software Change Control

574

(2)

Keys to Project Success

576

(2)

Business Issues

576

(1)

Budget Issues

576

(1)

Schedule Issues

577

(1)

Successful Project Management

577

(1)

Toolkit Summary

578

(1)

Key Terms

579

(1)

Toolkit Exercises

580

(2)

PART 5 Object-Oriented Tools

Objectives

582

(1)

Introduction

582

(2)

Object-Oriented Terms and Concepts

584

(8)

Overview of O-O Analysis

584

(1)

Objects

585

(2)

Attributes

587

(1)

Methods

588

(1)

Messages

588

(2)

Classes

590

(2)

Relationships Among Objects and Classes

592

(1)

Object Relationship Diagram

592

(1)

Object Modeling with the Unified Modeling Language

593

(7)

Use Case Modeling

593

(2)

Use Case Diagrams

595

(1)

Class Diagrams

596

(1)

Sequence Diagrams

597

(1)

State Transistion Diagrams

598

(1)

Activity Diagrams

599

(1)

Case Tools

600

(1)

Organizing the Object Model

600

(1)

Toolkit Summary

600

(2)

Key Terms

602

(1)

Toolkit Exercises

603

(1)

PART 6 Internet Resource Tools

Objectives

604

(1)

Introduction

604

(2)

Overview

606

(1)

Some Characteristics of the Internet

606

(1)

Summary of Internet Resources and Tools

607

(1)

Formulating an Internet Research Strategy

607

(2)

Evaluate Your Information Requirement

608

(1)

Match Your Information Requirement to the Proper Tool

608

(1)

Assess the Quality of the Results

608

(1)

Download the Results and Perform a Virus Scan

609

(1)

Search Engines

609

(4)

Search Engine Basics

609

(2)

Search Techniques

611

(1)

Advanced Search Techniques

611

(2)

A Search Checklist

613

(1)

Subject Directories

613

(1)

A Subject Directory Example

613

(1)

Advantages and Disadvantages of Subject Directories

614

(1)

The Invisible Web

614

(3)

Invisible Web Examples

614

(1)

Navigation Tools for the Invisible Web

615

(2)

Internet Communication Resources

617

(6)

Newsgroups

618

(1)

Newsletters

619

(1)

Mailing Lists

619

(1)

Web-Based Discussion Groups

620

(1)

Chat Rooms

620

(1)

Instant Messaging

621

(2)

Information Technology Community Resources

623

(4)

Corporate Resources

623

(1)

Government Resources

624

(1)

Professional Resources

624

(1)

Online Learning Resources

624

(3)

Toolkit Summary

627

(1)

Key Terms

628

(1)

Toolkit Exercises

629

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Systems Analysis and Design, Fifth Edition

Systems Analysis and Design, Fifth Edition

9780789566492

0789566494

Summary

Table of Contents

Supplemental Materials

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Amazon no longer offers textbook rentals. We do!

Systems Analysis and Design, Fifth Edition

Systems Analysis and Design, Fifth Edition

9780789566492

0789566494

Summary

Table of Contents

Supplemental Materials

Write a Review

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