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Supervisor's Survival Kit : Your First Step into Management

ISBN: 9780136766445 | 0136766447
Format: Paperback
Publisher: Prentice Hall
Pub. Date: 6/1/1998

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SummaryTable of Contents
Brief, to-the-point, practical book on basic supervisory skills for front-line managers or aspiring managers in any kind of business setting.
About This Bookv(2)
From the Publishervii(2)
Introductionix
GETTING INTO SUPERVISION1(30)
... MORE
Chapter 1 Should You Be a Supervisor?
3(10)
Case Study: Choice
11(2)
Chapter 2 Making the Transition
13(10)
Mini-Game: Strategy
20(3)
Chapter 3 The New Star in the Management Hierarchy
23(8)
Mini-Game: Downsizing
28(3)
HUMAN RELATIONS AND COMMUNICATIONS: THE KEY TO SUCCESSFUL SUPERVISION31(136)
Chapter 4 Achieving Productivity through People
33(12)
Case Study: Approach
44(1)
Chapter 5 The Supervisor-Employee Relationship
45(10)
Mini-Game: Intervention
53(2)
Chapter 6 Five Irreplaceable Foundations
55(8)
Case Study: Request
61(2)
Chapter 7 Creating a Productive Working Climate
63(12)
Mini-Game: Climate
72(3)
Chapter 8 The Shift to Total Quality Management
75(8)
Mini-Game: Philosophy
80(3)
Chapter 9 The Multicultural Team
83(10)
Mini-Game: Pyramid vs. Circle
91(2)
Chapter 10 Communicating Privately
93(12)
Case Study: Technique
103(2)
Chapter 11 The Problem Employee
105(14)
Mini-Game: Confrontation
116(3)
Chapter 12 Staffing and Scheduling
119(14)
Case Study: Staffing
131(2)
Chapter 13 Delegate More--Worry Less
133(10)
Mini-Game: Delegation
139(4)
Chapter 14 Use Your Knowledge Power
143(8)
Case Study: Training
150(1)
Chapter 15 The Formal Appraisal
151(16)
Mini-Game: Option
164(3)
MANAGING YOURSELF167(50)
Chapter 16 Learning to Concentrate
169(8)
Case Study: Thinking
175(2)
Chapter 17 Establishing Goals and Planning
177(12)
Case Study: Planning
187(2)
Chapter 18 Setting Priorities
189(8)
Mini-Game: Priorities
195(2)
Chapter 19 Managing Your Time
197(10)
Case Study: Analysis
204(3)
Chapter 20 Make Decisive Decisions
207(10)
Mini-Game: Termination
215(2)
WHERE DO I GO FROM HERE?217(48)
Chapter 21 Common Mistakes You Don't Want to Make
219(12)
Case Study: Intimidation
228(3)
Chapter 22 Converting Change into Opportunity
231(8)
Mini-Game: Change
237(2)
Chapter 23 Having a Personal Plan B
239(10)
Case Study: Decision
247(2)
Chapter 24 Leadership: What Every Manager Should Know
249(16)
Mini-Game: Reward Trade-Offs
261(4)
Role Profiles for Cases and Mini-Games265(8)
Suggested Answers to Case Problems273

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