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Supervisor's Survival Kit [Neteffect Series]

ISBN: 9780131183872 | 0131183877
Edition: 10th
Format: Paperback
Publisher: Prentice Hall
Pub. Date: 1/1/2006

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SummaryTable of Contents
Continuing the Elwood Chapman tradition, author Cliff Goodwin brings you The Supervisors Survival Kit, 10th Edition. Updated throughout, this edition focuses on the essential techniques and skills needed to be an effective supervisor. This text discusses how to make the transition to management, achieve productivity through people, build an effective team, and conduct essential supervisory tasks such as staffing, delegating, motivating and appraising employees. It offers a unique approach fostering supervisory skills through the use of role pla... MORE
About this Bookvii
About the Authorix
Introductionxi
GETTING INTO SUPERVISION
1(50)
... MORE
Should You Be a Supervisor?
3(14)
Case 1: Choice
15(2)
Making the Transition
17(16)
Mini-Game: Strategy
31(2)
The Supervisor's Role and Responsibility in the Modern Organization
33(18)
Mini-Game: What do employees want?
48(3)
HUMAN RELATIONS AND COMMUNICATIONS: THE KEY TO SUCCESSFUL SUPERVISION
51(168)
Achieving Productivity Through People
53(16)
Case 1: Approach
67(2)
The Supervisor-Employee Relationship
69(10)
Mini-Game: Intervention
77(2)
Five Irreplaceable Foundations
79(10)
Case 1: Request
87(2)
Creating a Productive Working Climate
89(18)
Mini-Game: Climate
104(3)
Quality Control and Continuous Improvement
107(12)
Mini-Game: Philosophy
116(3)
The Effective Work Team
119(16)
Mini-Game: Pyramid vs. circle
133(2)
Communicating Privately
135(14)
Case 1: Technique
147(2)
The Problem Employee
149(14)
Mini-Game: Confrontation
161(2)
Staffing
163(16)
Case 1: Staffing
178(1)
Delegation
179(12)
Mini-Game: To Delegate or not
187(4)
Use Your Knowledge Power
191(10)
Case 1: Training
199(2)
The Formal Appraisal
201(18)
Mini-Game: Option
217(2)
MANAGING YOURSELF
219(54)
Learning How to Concentrate and Manage Your Time
221(18)
Case 1: Thinking
236(1)
Case 2: Analysis
236(3)
Establishing Goals and Planning
239(12)
Case 1: Planning
250(1)
Setting Priorities
251(10)
Mini-Game: Priorities
258(3)
Make Decisive Decisions
261(12)
Mini-Game: Termination
271(2)
WHERE DO I GO FROM HERE?
273(32)
Common Mistakes You Don't Want to Make
275(12)
Case 1: Intimidation
285(2)
Converting Change into Opportunity
287(18)
Mini-Game: Change
303(1)
Case 1: Decision
304(1)
Suggested Answers to Case Problems305(4)
Role Profiles for Cases and Mini-Games309(6)
Index315

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