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| Preface | xii | ||||
| PART ONE Supervisory Management | 1 | (68) | |||
| 2 | (27) | |||
| 29 | (20) | |||
| 49 | (20) | |||
| PART TWO Planning and Problem Solving | 69 | (58) | |||
| 70 | (28) | |||
| 98 | (29) | |||
| PART THREE Organizing, Staffing, and Training | 127 | (84) | |||
| 128 | (28) | |||
| 156 | (27) | |||
| 183 | (28) | |||
| PART FOUR Energizing the Workforce | 211 | (80) | |||
| 212 | (25) | |||
| 237 | (26) | |||
| 263 | (28) | |||
| PART FIVE Working with Individuals and Teams | 291 | (88) | |||
| 292 | (27) | |||
| 319 | (32) | |||
| 351 | (28) | |||
| PART SIX Controlling | 379 | (50) | |||
| 380 | (25) | |||
| 405 | (24) | |||
| PART SEVEN Improving Productivity and Quality | 429 | (40) | |||
| 430 | (39) | |||
| PART EIGHT Contemporary Concerns of Supervision | 469 | (68) | |||
| 470 | (32) | |||
| 502 | (35) | |||
| PART NINE Personal Development Portfolio: Toward Mastery of Your Job | 537 | (30) | |||
| 540 | (7) | |||
| 547 | (6) | |||
| 553 | (4) | |||
| 557 | (10) | |||
| PART TEN Appendixes | 567 | (8) | |||
| PART ELEVEN Your Career in Supervision and Management with Action Planning Checklists | 575 | (30) | |||
| Glossary of Terms | 605 | (12) | |||
| Index | 617 |