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Supervision : Managing for Results

ISBN: 9780078222801 | 007822280X
Edition: 8th
Format: Paperback
Publisher: McGraw-Hill College
Pub. Date: 12/1/2000

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SummaryTable of Contents
This book, first published under the title of What Every Supervisor Should Know, provides the very latest information and the most current points of view from authoritative sources.
Prefacexii
PART ONE Supervisory Management1(68)
The Supervisor's Role in Management
2(27)
Creating a Positive Workplace within a Dynam... MORE
29(20)
Supervision and the Management Process
49(20)
PART TWO Planning and Problem Solving69(58)
Setting Goals, Making Plans, and Carrying Out Policy
70(28)
Problem Solving and Managing Information
98(29)
PART THREE Organizing, Staffing, and Training127(84)
Organizing an Effective Department
128(28)
Staffing with Human Resources
156(27)
Training and Developing Employees
183(28)
PART FOUR Energizing the Workforce211(80)
Motivating People at Work
212(25)
Leadership Skills, Styles, and Qualities
237(26)
Effective Employee Communication
263(28)
PART FIVE Working with Individuals and Teams291(88)
Appraisal of Employee Performance
292(27)
Counseling and Performance Management
319(32)
Building Cooperative Teams and Resolving Conflicts
351(28)
PART SIX Controlling379(50)
Keeping People, Plans, and Programs on Track
380(25)
Controlling Costs and Budgets
405(24)
PART SEVEN Improving Productivity and Quality429(40)
Stimulating Productivity, Quality, and Innovation
430(39)
PART EIGHT Contemporary Concerns of Supervision469(68)
Managing a Diverse Workforce
470(32)
The Supervisor's Role in Employee Safety and Health, and Labor Relations
502(35)
PART NINE Personal Development Portfolio: Toward Mastery of Your Job537(30)
Taking Charge of Your Career
540(7)
Managing Job-Related Time
547(6)
Coping with Stress
553(4)
Moving Up in Your Organization
557(10)
PART TEN Appendixes567(8)
PART ELEVEN Your Career in Supervision and Management with Action Planning Checklists575(30)
Glossary of Terms605(12)
Index617

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