1.      The Supervisor's Role in a Changing World

2.      Leading a Diverse Workforce

PART II: SETTING UP THE WORK

3.      Solving Problems and Making Decisions

4.      Planning and Setting Goals

5.      Understanding Budgets and How to Control Work Processes

6.      Organizing Jobs and Work

PART IV: GETTING EMPLOYEES STARTED

7.      The Supervisor and Equal Employment

8.      Interviewing and Screening Employees

9.      Orienting and Training Employees

PART V: LEADING AND MOTIVATING EMPLOYEES

10.  Using Motivation and Incentives

11.  Leading the Team Effort

12.  Coaching and Communicating at Work

PART VI: APPRAISING AND SUPERVISING EMPLOYEES

13.  Appraising and Managing Performance

14.  Supervising Discipline, Ethics, and Fair Treatment at Work

15.  Handling Grievances and Labor Relations

16.  Supervising Health and Safety at Work

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