Supervision in the Hospitality Industry with Answer Sheet (EI)
ISBN: 9780133085587 | 0133085589
Edition: 4thFormat: Paperback
Publisher: Educational Institute
Pub. Date: 5/30/2012
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Help hospitality supervisors hit the ground running with the skills they'll learn in this book. They will be prepared to juggle with expectations of management, guests, employees, and governmental agencies. New case studies help employees practice solving problems they may face on the job. This textbook also provides resources to help employees create a professional development plan for their hospitality career.
The Supervisor and the Management Process
Effective Communication
Recruitment and Selection Procedures
Training and Orientation
Managing Productivity and Controlling Labor Costs
Evaluating and Coaching
... MORE
Special Concerns (EEO, Sexual Harassment, Safety and Security, Ethics, Substance Abuse, Unions)
Team Building
Motivation through Leadership
Managing Conflict
Time Management
Managing Change
Professional Development
About the Educational Institute
We Train The Best!
| The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
Professionalcertificationfrom the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator. |
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