Amazon no longer offers textbook rentals. We do!

Supervision Concepts and Practices of Management

by: Leonard, Edwin C.; Hilgert, Raymond L.

Supervision Concepts and Practices of Management

by: Leonard, Edwin C.; Hilgert, Raymond L.

ISBN 13:
9780324316247
ISBN 10:
0324316240
Edition: 10th
Format: Paperback
Copyright: 07/11/2006
Publisher: South-Western College Pub
Newer Edition

Rent

Sorry, this item is currently unavailable.

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Extend or Purchase Your Rental at Any Time

Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.

Summary

SUPERVISION: CONCEPTS & PRACTICES OF MANAGEMENT, 10e presents a study of traditional management principles, theories and practices along with skill-building applications that prepare students to understand the role and responsibilities of a supervisor. The new edition expands coverage of hot topics like crisis management, exporting of America's jobs, protected class issues and ethics; and introduces new discussions of appreciative inquiry, quality issues in the marketplace, and improved communication. The new, highly-effective cases incorporate role-playing components to maximize in-class participation and retention.

PART 1: SUPERVISORY MANAGEMENT OVERVIEW

(78)

Supervising in Uncertain Times

(38)

What Does It Mean to Be a Supervisor in Uncertain Times?

(4)

Schools of Management Thought

(2)

Factors and Trends Affecting the Role of the Supervisor

(17)

Supervision: A Professional Perspective

(13)

Appendix: Getting Into Supervision

(7)

The Managerial Functions

(39)

The Person in the Middle

(1)

Managerial Skills Make the Difference

(4)

Functions of Management

(4)

The Supervisor as Team Leader

(1)

Managers and Leaders: Are They Different?

(1)

Managerial Authority

(2)

Power---The Ability to Influence Others

(1)

Coordination

(11)

PART 1: CASES

(1)

Where Should Glen Go from Here?

(2)

The Opportunity of a Lifetime?

(1)

Up to Your Neck in Alligators?

(1)

A Job Made Just for Me

(2)

Fear of Being Passed on the Corporate Ladder

(1)

The Socializing Supervisor

(1)

Coping with the New Manager

(2)

Losing Your Cool!

(3)

PART 2: SUPERVISORY ESSENTIALS

(148)

Communication: The Vital Link in Supervisory Management

(36)

Need for Effective Communication

(3)

Channels of the Communication Network

(6)

Methods of Communication

(2)

Barriers to Effective Communication

(7)

Overcoming Barriers to Effective Communication

100

(5)

Managing Meetings with the Boss

105

(11)

Motivational Principles as Applied to Supervision

116

(38)

Determinants of Human Behavior

118

(4)

Understanding Motivation and Human Behavior

122

(11)

Coping with Difficult People

133

(1)

Using the ABCs to Shape Employee Behavior

134

(3)

Comparing Theory X and Theory Y

137

(3)

Supervisory Approaches for Attaining Positive Employee Motivation

140

(14)

Solving Problems: Decision Making and the Supervisor

154

(30)

The Importance of Decision-Making Skills

156

(3)

Types of Decisions

159

(1)

The Decision-Making Process

160

(12)

Decision-Making Styles

172

(1)

Time Impacts the Decision-Making Process

173

(11)

Appendix: The Fishbone Process

180

(4)

Positive Discipline

184

(43)

The Basis and Importance of Positive Discipline

186

(3)

Identifying and Confronting Disciplinary Situations

189

(3)

The Disciplinary Process and Just Cause

192

(5)

Practicing Progressive Discipline

197

(6)

Applying the Hot Stove Rule

203

(5)

Documentation and the Right to Appeal

208

(1)

Discipline Without Punishment

209

(8)

PART 2: CASES

217

(1)

Barry Automotive's Glendale Plant: The Picnic Conversation

217

(1)

Abusive Rumors

217

(1)

The Little Things Add Up!

218

(1)

Disgruntled Workers Can Drive You Crazy

219

(3)

To Accept or Not to Accept

222

(1)

The Aggressive Perfectionist

222

(1)

Fear or Exaggeration?

223

(1)

Community Medical Center: Preferential Treatment

224

(3)

PART 3: PLANNING AND ORGANIZING

227

(106)

Supervisory Planning

228

(40)

Management Functions Begin with Planning

230

(1)

The Strategic-Planning Process

230

(2)

All Managerial Levels Perform the Planning Function

232

(4)

Organizational Goals and Objectives

236

(1)

Management by Objectives---A System for Participative Management

237

(1)

Types of Plans

238

(7)

Supervisory Planning for Resource Use

245

(9)

Planning for Quality Improvement and Knowledge Management

254

(1)

Crisis Management: Planning Required

255

(13)

Appendix: How to Use Time More Effectively

264

(4)

Supervisory Organizing at the Departmental Level

268

(30)

Organizing as an Essential Managerial Function

269

(1)

Informal Organization

270

(2)

Unity of Command and Authority Relationships

272

(1)

The Span-of-Management Principle

273

(4)

Departmentalization

277

(2)

The Project Management-Type Organizational Structure

279

(3)

Planning the ``Ideal'' Departmental Structure

282

(1)

Organizational Tools and Their Applications

283

(2)

Organizational Principles in an Era of Organizational Downsizings

285

(3)

Organizing for Effective Meeting Management

288

(10)

Labor Unions and the Supervisor

298

(35)

Labor Unions Are Still Part of Supervisory Organizational Concerns

299

(5)

Understanding Employee Efforts to Unionize

304

(1)

Union-Organizing Efforts and the Supervisor

305

(2)

The Supervisor's Involvement in Union--Management Relationships

307

(1)

The Supervisor's Limited Role in Labor Agreement Negotiations

307

(1)

The Supervisor's Major Role in Labor Agreement Application

308

(4)

The Steward and the Supervisor

312

(8)

PART 3: CASES

320

(1)

Sanders Supermarkets Store 16: Whatever Happened to Planning and Control?

320

(1)

Multi-Tasking or Asset Elimination?

321

(3)

Barry Automotive's Allisonville Plant: Balancing Production, Quality, and Inventory

324

(1)

Who Made the Coffee?

325

(2)

Romance on the Assembly Line

327

(1)

Just Another Crisis?

328

(2)

Stop the Union!

330

(1)

It Takes Two to Tango

330

(3)

PART 4: STAFFING

333

(91)

The Supervisor and Employee Recruitment, Selection, Orientation, and Training

334

(38)

The Staffing Function and the Human Resources Department

335

(3)

Preparing to Meet Staffing Needs

338

(3)

Interviewing and Choosing from Among Qualified Applicants

341

(3)

Preparing for a Selection Interview

344

(10)

Making the Hiring Decision

354

(2)

Orienting New Employees

356

(4)

Training and Developing Employees

360

(12)

Performance Management: Appraising, Coaching, Promoting, and Compensating

372

(52)

The Performance Management Process

373

(2)

The Employee Performance Appraisal

375

(4)

Timing Performance Appraisals

379

(2)

Advantages of a Formal Appraisal System

381

(2)

The Performance Appraisal Process

383

(3)

The Appraisal Meeting

386

(6)

Managing Performance Appraisal Results: Coaching Employees

392

(3)

Managing Performance Appraisal Results: Promoting Employees

395

(3)

Managing Performance Appraisal Results: Compensating Employees

398

(13)

PART 4: CASES

411

(1)

Someone Failed to Check!

411

(1)

Harry Brown's Delicate Choice

412

(1)

From Part Time to Full Time?

413

(1)

The Stress Interview Approach

414

(1)

Sanders Supermarkets Store 21: Orientation of a New Employee

415

(1)

I Hate Performance Appraisals!

416

(1)

Can Everyone Be Excellent?

417

(1)

It's Not Fair!

418

(6)

PART 5: LEADING

424

(115)

Supervisory Leadership and the Management of Change

422

(36)

Leadership: The Core of Supervisory Management

423

(3)

Contemporary Thoughts on Leadership

426

(2)

The Process of Delegation

428

(5)

Delegation by the Supervisor

433

(2)

Approaches to Supervisory Leadership

435

(6)

Introducing Change

441

(17)

Managing Work Groups: Teamwork, Morale, and Counseling

458

(34)

Understanding Work Groups and Their Importance

460

(1)

Classifications of Work Groups

461

(2)

Research Insights for Managing Work Groups

463

(5)

Understanding and Maintaining Employee Morale

468

(2)

Factors Influencing Morale

470

(3)

Assessing Employee Morale

473

(3)

The Supervisor's Counseling Role

476

(2)

Programs for Employees with Personal and Work-Related Problems

478

(14)

Supervising a Diverse Workforce

492

(47)

Managing Diversity Is the Bottom-Line Concern

493

(2)

Protected-Group Employees and Supervising Diversity

495

(4)

Supervising Racial and Ethnic Minorities

499

(3)

Supervising Women

502

(8)

Supervising Employees with Disabilities

510

(3)

Supervising Older Workers and Employees with Differing Religious Beliefs

513

(3)

Protected-Group Supervisors

516

(1)

Understanding Reverse Discrimination

516

(1)

Supervising Well: The Overriding Consideration

517

(11)

PART 5: CASES

528

(1)

Micro Mike

528

(1)

The Interfering Administrative Assistant

529

(1)

Who Needs Six Sigma?

530

(1)

No Place for Women in the Maintenance Department

531

(2)

Is She on Our Team or Isn't She?

533

(1)

Sanders Supermarkets: Sexual Harassment in the Accounting Office

534

(1)

You're What?

535

(1)

Cubicle Terror

536

(3)

PART 6: CONTROLLING

539

(70)

Fundamentals of Controlling

540

(30)

The Supervisor's Role in Controlling

541

(4)

Time Factor Control Mechanisms

545

(2)

Characteristics of Effective Controls

547

(2)

Steps in the Control Process

549

(7)

Budgetary Control

556

(3)

Cost Control and the Supervisor

559

(2)

Other Control Areas

561

(9)

Resolving Conflicts in the Workplace

570

(39)

Disagreements and Conflicts Are Part of the Workplace

571

(3)

Resolving Conflicts Successfully Requires Effective Communication

574

(3)

Complaints and Grievances in Supervision

577

(2)

Procedures for Resolving Grievances and Complaints

579

(4)

The Supervisor and the Significant First Step in Resolving Complaints and Grievances

583

(2)

Supervisory Guidelines for Resolving Complaints and Grievances

585

(12)

PART 6: CASES

597

(1)

Michele's First Job

597

(2)

Resistance to a Work-Sampling Program

599

(1)

Sanders Supermarkets Store: Locker-Room Theft

600

(2)

The Altered Suggestion

602

(1)

Frederick, Where Art Thou?

603

(1)

Resentment Toward the African-American Supervisor

604

(1)

AIDS Phobia

605

(1)

Could You Have Prevented the Crisis?

606

(3)

Glossary

609

(8)

Index

617

Amazon no longer offers textbook rentals. We do!

Supervision Concepts and Practices of Management

Supervision Concepts and Practices of Management

9780324316247

0324316240

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Supervision Concepts and Practices of Management

Supervision Concepts and Practices of Management

9780324316247

0324316240

Summary

Table of Contents

Supplemental Materials

Write a Review

Related Products