Note: Supplemental materials are not guaranteed with Rental purchases.


You may extend rentals at any time.

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like...

ISBN: 9780071625791 | 0071625798
Edition: 2nd
Format: Paperback
Publisher: McGraw-Hill Education
Pub. Date: 5/25/2009

Why Rent from Knetbooks?

Because Knetbooks knows college students. Our rental program is designed to save you time and money. Whether you need a textbook for a semester, quarter or even a summer session, we have an option for you. Simply select a rental period, enter your information and your book will be on its way!

Top 5 reasons to order all your textbooks from Knetbooks:

  • We have the lowest prices on thousands of popular textbooks
  • Free shipping both ways on ALL orders
  • Most orders ship within 48 hours
  • Need your book longer than expected? Extending your rental is simple
  • Our customer support team is always here to help
The classic guide revised for the new age.of customer service.Originally published in 1999, the first edition ofSuper.Servicehas sold more than 40,000 copies and become.the go-to book customer service representatives and.managers turn to for expert advice on how to deal.with difficult customers and challenging situations. .Now, it has been completely revised and expanded to.address current issues faced by customer service professionals..This new edition includes chapters on.understanding today�s more savvy customers, adopting.a positive attitude, providing fast, efficient service, and.more.

Related Products

  • Super Service : Seven Keys to Delivering Great Customer Service... Even When You Don't Feel Like It!... Even When They Don't Deserve It!
    Super Service : Seven Keys to ...

Please wait while this item is added to your cart...