This respected market leader offers students a comprehensive, practical introduction to workplace writing that prepares them for a range of communication tasks. An abundance of real-world examples and problems, as well as an accessible writing style and detailed guidelines set this text apart. Through four logically sequenced sections, the author guides students from exploring simple business communications to conducting research, documenting sources, and tackling advanced tasks such as proposals and oral presentations. With each new task, the author prepares students to become effective problem solvers at work, learning to select the best communication tools to accomplish their goals. The Eighth Edition features a new, more contemporary and open design as well as updated topical coverage. In addition, new guidelines, case studies, model reports, and exercises make the discussion of occupational writing more current than ever. Integrated web sites accompany the text, providing students with dynamic learning opportunities and instructors with enhanced teaching options. New and expanded coverage of globalization modernizes the discussion of workplace writing with information on writing for the global marketplace, a section on international business correspondence, and a feature on using appropriate visuals for international audiences. New Chapter 8, "Doing Research for School and On the Job," provides innovative, practical advice on how research--from primary and secondary research to using periodical databases and doing research on the Internet-- is used in both academic and professional settings. Updated technology coverage includes an expanded section on collaborating online, an enhanced section on online reacute;sumeacute;s, completely rewritten technology and research coverage, and new/updated Tech Notes throughout the book. New annotations walk students through sample documents that include letters, memos, e-mails, reacute;sumeacute;s, proposals, short reports, and the PowerPoint presentation. The integrated technology package features greatly expanded resources for students and instructors, including topical quizzes, technology and globalization activities, PowerPoint slides, additional case studies, and an online Instructor's Guide.