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| The Field of Records Management | p. 1 |
| Important Terms | p. 1 |
| Sample Questions | p. 2 |
| Activities | p. 4 |
| Solutions | p. 8 |
| Alphabetic Indexing Rules 1-4 | p. 11 |
| Important Terms | p. 11 |
| Sample Questions | p. 12 |
| Activities | p. 13 |
| Solutions | p. 19 |
| Alphabetic Indexing Rules 5-8 | p. 25 |
| ... MORE | p. 25 |
| Activities | p. 26 |
| Solutions | p. 32 |
| Alphabetic Indexing Rules 9-10 | p. 37 |
| Sample Questions | p. 37 |
| Activities | p. 38 |
| Solutions | p. 43 |
| Electronic File Management | p. 49 |
| Important Terms | p. 49 |
| Sample Questions | p. 50 |
| Activities | p. 52 |
| Solutions | p. 55 |
| Alphabetic Records Management, Equipment, and Procedures | p. 57 |
| Important Terms | p. 57 |
| Sample Questions | p. 59 |
| Activities | p. 60 |
| Solutions | p. 62 |
| Storing, Retrieving, and Transferring Records | p. 65 |
| Important Terms | p. 65 |
| Sample Questions | p. 67 |
| Activities | p. 68 |
| Solutions | p. 72 |
| Subject Records Management | p. 75 |
| Important Terms | p. 75 |
| Sample Questions | p. 76 |
| Activities | p. 77 |
| Solutions | p. 79 |
| Numeric Records Management | p. 83 |
| Important Terms | p. 83 |
| Sample Questions | p. 84 |
| Activities | p. 85 |
| Solutions | p. 89 |
| Geographic Records Management | p. 91 |
| Important Terms | p. 91 |
| Sample Questions | p. 92 |
| Activities | p. 95 |
| Solutions | p. 98 |
| Electronic and Image Records | p. 101 |
| Important Terms | p. 101 |
| Sample Questions | p. 103 |
| Activities | p. 104 |
| Solutions | p. 109 |
| The Records and Information Management Program | p. 113 |
| Important Terms | p. 113 |
| Sample Questions | p. 114 |
| Activities | p. 115 |
| Solutions | p. 119 |
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