Acknowledgments ix

About the Authors xi

PART 1 Introduction 1

1 Emotional Intelligence: Here to Stay 3

2 Class Closed and the ABCDE Model 27

PART 2 The Self-Perception Realm 41

3 Emotional Self-Awareness 43

4 Self-Regard 55

5 Self-Actualization 65

PART 3 The Self-Expression Realm 77

6 Emotional Expression 79

7 Independence 89

8 Assertiveness 99

PART 4 The Interpersonal Realm 115

9 Interpersonal Relationships 117

10 Empathy 127

11 Social Responsibility 139

PART 5 The Decision-Making Realm 151

12 Reality Testing 153

13 Problem Solving 161

14 Impulse Control 173

PART 6 The Stress Management Realm 183

15 Flexibility 185

16 Stress Tolerance 195

17 Optimism 207

PART 7 General Well-Being 217

18 Happiness 219

PART 8 Putting It All Together 231

19 EQ and Student Success 233

20 EQ and Work Success 247

21 Th e Role of EQ in Leadership 281

22 EQ, Lifestyle, Healthy Living, and Relationships 293

23 What’s Next? 303

References 305

Index 315

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