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IT Strategy in Action

by: McKeen, James D.; Smith, Heather

IT Strategy in Action

by: McKeen, James D.; Smith, Heather

ISBN 13:
9780136036319
ISBN 10:
0136036317
Edition: 1st
Format: Paperback
Copyright: 03/13/2008
Publisher: Prentice Hall
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Summary

This book teaches students how to use and manage IT to deliver business value, with a focus on IT management issues, rather than technical issues.KEY TOPICS:IT Strategy in Actiontackles the real world challenges of IT management first, by exploring a set of the most important issues facing IT managers today and second, by providing a series of mini-cases which present these critical IT issues within the context of real organizations.Most suited for business professionals who are interested in discovering the latest research in business solutions through IT.

Preface	p. ix
Delivering value with IT	p. 11
Developing and Delivering on the IT Value Proposition	p. 1
Peeling the Onion: Understanding IT Value	p. 2
The Three Components of the IT Value Proposition	p. 6
Five Principles for Delivering Value	p. 10
Developing IT Strategy for Business Value	p. 14
Business and IT Strategies: Past, Present, and Future	p. 15
Four Critical Success Factors	p. 17
The Many Dimensions of IT Strategy	p. 19
Toward an IT Strategy-Development Process	p. 21
Challenges for CIOs	p. 23
Linking IT to Business Metrics	p. 26
Business Measurement: An Overview	p. 27
Key Business Metrics for IT	p. 29
Designing Business Metrics for IT	p. 30
Advice to Managers	p. 34
Managing Perceptions of IT	p. 37
The Value of Perceptions	p. 38
Perceptions in the Business-IT Relationship	p. 39
The Root Causes of Perceptions of IT	p. 41
Managing Perceptions	p. 45
Minicases:
IT Leadership at MaxTrade	p. 51
Investing in TUFS	p. 53
TT Planning at ModMeters	p. 55
IT Governance	p. 58
IT in the New World of Corporate Governance Reforms	p. 58
IT and Regulatory Legislation	p. 59
The Impact of Regulation on IT	p. 60
Elements of Effective Compliance in IT	p. 63
Good Practices in Enabling IT Compliance	p. 67
Creating and Evolving a Technology Roadmap	p. 72
What Is a Technology Roadmap?	p. 73
The Benefits of a Technology Roadmap	p. 74
Elements of the Technology Roadmap	p. 75
Practical Steps for Developing a Technology Roadmap	p. 83
The IT Budgeting Process	p. 86
Key Concepts in IT Budgeting	p. 87
The Importance of Budgets	p. 89
The IT Planning and Budget Process	p. 91
IT Budgeting Practices That Deliver Value	p. 95
Information Management: The Nexus of Business and IT	p. 98
Information Management: How Does It Fit?	p. 99
A Framework for IM	p. 100
Issues in EM	p. 104
Getting Started in IM	p. 108
IT in 2010	p. 112
The Current (and Changing) World of IT	p. 113
The IT Organization in 2010	p. 116
Minicases:
Building Shared Services at RR Communications	p. 127
Creating a Process-Driven Organization at AgCredit	p. 131
IT-Enabled innovation	p. 135
Strategic Experimentation with IT	p. 135
Innovation and Strategic Experimentation	p. 136
Strategic Experimentation within the Innovation Process	p. 138
Strategies for Successful IT Experimentation	p. 140
From Experimentation to Innovation: Lessons Learned	p. 142
Enhancing the Customer with Technology	p. 145
The Experience Economy	p. 146
The Concept of "Flow"	p. 147
Customer Experience	p. 148
Self-Service Technologies	p. 149
The Role of Technology	p. 150
Technology Strategies for Enhancing the Customer Experience	p. 152
Information Delivery: IT's Evolving Role	p. 160
Information and IT: Why Now?	p. 161
Delivering Value through Information	p. 162
Effective Information Delivery	p. 166
The Future of Information Delivery	p. 170
Digital Dashboards	p. 174
What Is a Dashboard?	p. 175
How Are Dashboards Being Used?	p. 176
Dashboard Design and Development	p. 178
What Are the Benefits?	p. 179
Strategies for Success	p. 182
Managing Electronic Communications	p. 187
Electronic Communication: Definition and Technologies	p. 188
Managing Electronic Communications: Issues and Strategies	p. 188
Minicases:
Information Management at Homestyle Hotels	p. 197
Knowledge Management at Acme Consulting	p. 200
CRM at Minitrex	p. 202
Managing Technology at Genex Fuels	p. 204
Reinventing IT Capabilities	p. 206
Developing IT Capabilities	p. 206
Why Focus on IT Capabilities?	p. 207
A Framework for Developing Key IT Capabilities	p. 208
ITSourcing	p. 217
The Evolution of Souxdng	p. 218
Offshore and Nearshore Outsourcing: Emerging Sourcing Models	p. 221
Successful Sourcing	p. 225
The Changing Role of IT	p. 227
Delivering IT Functions: A Decision Framework	p. 230
A Maturity Model for IT Functions	p. 231
IT Delivery Options: Theory versus Practice	p. 234
The "Real" Decision Criteria	p. 238
A Decision Framework for Delivering IT Functions	p. 240
Building Better IT Leaders from the Bottom Up	p. 245
The Changing Role of the IT Leader	p. 246
What Makes a Good IT Leader?	p. 248
How to Build Better IT Leaders	p. 251
Investing in Leadership Development; Articulating the Value Proposition	p. 254
Developing IT Professionalism	p. 258
Professional versus Professionalism	p. 259
Principles of Professionalism for IT Management	p. 261
Principles of Professionalism for IT Workers	p. 262
Developing Professionalism: Advice to TT Managers	p. 267
Minicases:
Leveraging IT Vendors a t SleepSmart	p. 271
Desktop Provisioning at CanCredit	p. 275
Project Management at MM	p. 277
Table of Contents provided by Ingram. All Rights Reserved.

Amazon no longer offers textbook rentals. We do!

IT Strategy in Action

IT Strategy in Action

9780136036319

0136036317

Summary

Table of Contents

Supplemental Materials

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Amazon no longer offers textbook rentals. We do!

IT Strategy in Action

IT Strategy in Action

9780136036319

0136036317

Summary

Table of Contents

Supplemental Materials

Write a Review

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