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Social Work Processes

by: COMPTON/GALAWAY

Social Work Processes

by: COMPTON/GALAWAY

ISBN 13:
9780534358709
ISBN 10:
0534358705
Edition: 6th
Format: Paperback
Copyright: 08/07/1998
Publisher: Brooks Cole
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Summary

SOCIAL WORK PROCESSES emphasizes process and collaborative partnerships between social workers and clients, incorporating systems and ecological perspectives, advocacy, case management, and group and community work. The book's conceptual framework supports, encourages, and organizes skill development and skill teaching in a diversity of settings and client populations.

part I CONTEXT FOR DECIDING WHAT TO DO

Key Themes for Social Work Practice

(27)

Chapter Preview

(2)

Social Welfare, the Social Sciences, and Social Work

(1)

Social welfare

(1)

The social sciences

(1)

Social work

(1)

Key themes

(1)

Ecosystem Perspective

(2)

Person-in-situation

(2)

Social science knowledge for practice

(1)

Prevention or intervention?

(1)

Problem Solving

(5)

Beyond casework, groupwork, and community organization

(2)

A process for practice

(1)

Problem solving and strengths

(1)

Intervention models for practice

(1)

Social work and case management

(1)

Social work and therapy

(1)

Settings for practice

(1)

Generalists and specialists

(1)

Knowledge development, research, and practice

(1)

Worker and Client as Partners

(1)

Social work as a partnership arrangement

(1)

Values for practice

(1)

Readiness for practice

(1)

Social work as disciplined practice

(1)

Self-awareness

(1)

Chapter Summary

(1)

A Look Forward

(1)

READING 1-1 Social Work's Mission

(1)

Harry Specht

READING 1-2 The Strengths Perspective: Principles and Practices

(9)

Dennis Saleebey

Learning Exercises

(2)

References

(3)

The Ecosystem Perspective and the Use of Knowledge

(55)

Chapter Preview

(1)

Systems Theory

(6)

Open and closed systems

(1)

Nested systems

(1)

Goal-directed behavior in systems

(2)

Systems and social work practice

(1)

Ecosystems

(6)

Person-in-situation

(1)

What is the environment?

(1)

Integration of person and environment

(3)

The environment as a series of mediating layers

(1)

The ecosystems perspective and the knowledge required for social work practice

(1)

Borrowed Knowledge

(11)

Role theory

(3)

Ego psychology

(8)

Using borrowed knowledge

(1)

Knowledge Developed by Social Work

(4)

The tension between research and practice

(2)

Theory and practice

(1)

Knowledge and values

(1)

Acting on incomplete knowledge

(1)

Chapter Summary

(2)

A Look Forward

(1)

READING 2-1 Ritalin, Ritalin, Who's Got the Ritalin?

(1)

Felix Yaroshevsky

David Schatzky

READING 2-2 Social Work and the Medicine Wheel Framework

(7)

Lyle Longclaws

READING 2-3 An Ecosystemic Approach to Assessment

(12)

Jane F. Gilgun

Learning Exercises

(2)

References

(3)

Problem Solving: A Process for Social Work Practice

(18)

Chapter Preview

(1)

Problem Solving as a Life Process

(3)

Dewey and problem solving

(1)

Problem solving as growth and change

(2)

Problem Solving in Social Work

(4)

Phases of the problem-solving process

(2)

Strengths and problem solving

(1)

Emotion, knowledge, and relationship

(1)

Problem solving as a spiral process

(1)

Clients, Applicants, Prospects, and Respondents

(1)

Chapter Summary

(1)

A Look Forward

(2)

READING 3-1 Variations on the Problem-Solving Theme

(5)

Ralph Woehle

Learning Exercises

(1)

References

100

(1)

Client-Worker Partnership

101

(24)

Chapter Preview

101

(1)

Nature of Worker-Client Partnership

101

(4)

Negotiating decisions

101

(2)

Equally important but different contributions

103

(1)

Partnership and your professional identity

103

(1)

Social work values

103

(2)

Partnership as Respect for individual Dignity and Uniqueness

105

(5)

Dignity through individualization

105

(1)

Dignity through strength

106

(1)

Dignity through participation

107

(1)

Dignity through accountability

108

(1)

Communicating dignity

109

(1)

Partnership and Self-Determination

110

(2)

Self-determination as alternatives

110

(1)

Self-determination and client values

111

(1)

Worker self-determination

112

(1)

Legal Authority and Self-Determination

112

(3)

Use of authority to protect

113

(1)

Use of authority to force participation in service programs

114

(1)

Chapter Summary

115

(1)

A Look Forward

116

(1)

READING 4-1 The Record of Change: Client-Focused Recording

116

(6)

Susan Steiger Tebb

Learning Exercises

122

(1)

References

122

(3)

Authority for Social Work Practice

125

(26)

Chapter Preview

125

(1)

Authority from the Client

125

(1)

Focusing on wants

125

(1)

Agency or society as client

126

(1)

Authority from the Profession

126

(3)

Professional associations

127

(1)

Licensure of social work

127

(1)

Professional autonomy

128

(1)

Professional culture

128

(1)

Authority from the Agency

129

(4)

An interstitial profession

129

(1)

Agency function

130

(2)

The agency as a bureaucracy

132

(1)

Managing Conflicts among the Sources of Authority

133

(6)

Conflict between agency and professional expectations

133

(2)

Working within the bureaucracy

135

(2)

Clients and policy change

137

(1)

Alternative structures for practice

138

(1)

Chapter Summary

139

(1)

A Look Forward

140

(1)

READING 5-1 Organizational Tinkering

140

(7)

Edward J. Pawlak

Learning Exercises

147

(2)

References

149

(2)

Ethical Practice

151

(20)

Chapter Preview

151

(1)

Values and Ethics

151

(1)

Duty to Clients

152

(3)

Duty of Competent Practice

155

(2)

Generating and sharing knowledge

155

(1)

Reacting to incompetent practice

155

(2)

Duty to Advocate for Social Justice

157

(3)

Social justice and private practice

157

(1)

Conflicts between class and case advocacy

158

(1)

Deliberate misdiagnosis

159

(1)

Duty to provide voluntary public service

160

(1)

Dual Relations

160

(1)

Rethinking Confidentiality

161

(2)

Duty to warn

161

(1)

Negative consequences of confidentiality

162

(1)

Ethical Dilemmas

163

(2)

Resolving ethical conflicts

163

(1)

Recognizing bad practice

164

(1)

Chapter Summary

165

(1)

A Look Forward

166

(1)

READING 6-1 Confidentiality and Social Work Practice in African Cultures

166

(2)

Kwane Owusu-Bempah

Learning Exercises

168

(1)

References

169

(2)

Relationship in Social Work Practice

171

(26)

Chapter Preview

171

(1)

Development of Relationship

171

(5)

Toward a definition

171

(2)

Purpose

173

(2)

Working together

175

(1)

Elements of Relationship

176

(6)

Concern for the other

176

(1)

Commitment and obligation

177

(1)

Acceptance

178

(1)

Expectation

178

(2)

Empathy

180

(1)

Authority and power

180

(1)

Genuineness and congruence

181

(1)

The Helping Person

182

(3)

Maturity and courage

182

(1)

Creativity

183

(1)

Self-awareness

183

(1)

Sensitivity and acceptance of difference

184

(1)

Chapter Summary

185

(1)

A Look Forward

185

(1)

READING 7-1 Four Pennies to My Name: What It's Like on Welfare

186

(8)

Addie Morris

Learning Exercises

194

(1)

References

194

(3)

part II TOOLS FOR DECIDING WHAT TO DO

Engaging Potential Clients

197

(36)

Chapter Preview

197

(1)

Communication

198

(5)

Basic principles

198

(1)

Barriers to communication

199

(4)

Getting Started

203

(6)

Preparing for engagement

203

(1)

Engaging applicants

204

(1)

Engaging prospects

205

(1)

Engaging respondents

206

(3)

Transfer cases

209

(1)

The Tasks of Engagement

209

(7)

Inviting participation

209

(1)

Understanding the presenting problem

210

(3)

Understanding what the applicant wants

213

(3)

Clarifying expectations and the preliminary agreement

216

(1)

Chapter Summary

216

(1)

A Look Forward

217

(1)

READING 8-1 Approach and Companionship in the Engagement Process

217

(4)

Craig Rennebohm

READING 8-2 Basic Communication Skills for Work with Groups

221

(9)

Barry R. Cournoyer

Katharine V. Byers

Learning Exercises

230

(1)

References

231

(2)

Communicating Across Cultures

233

(20)

Chapter Preview

233

(1)

Different Communication Styles

233

(2)

Differences in help-seeking behavior

233

(1)

Distinctive communication styles

234

(1)

Cultural Competence

235

(1)

Research and study

235

(1)

Cultural guides

236

(1)

The client as a resource

236

(1)

Some Pitfalls

236

(2)

Misconceptions about cultural homogeneity

236

(1)

Misconceptions about cultural relativism

236

(1)

Misconceptions about identity

237

(1)

Misconceptions about client preferences

238

(1)

Chapter Summary

238

(1)

A Look Forward

239

(1)

READING 9-1 A Framework for Establishing Social Work Relationships Across Racial/Ethnic Lines

239

(4)

Joan Velasquez

Marilyn E. Vigil

Eustolio Benavides

READING 9-2 Working Together Across Differences

243

(6)

Uma Narayan

Learning Exercises

249

(2)

References

251

(2)

Data Collection and Assessment

253

(48)

Chapter Preview

253

(1)

Assessment

253

(3)

Definition

253

(1)

Data and information

254

(1)

The purpose of assessment

254

(1)

Assessment and diagnosis

254

(1)

Assessment as a continuous process

255

(1)

Types of assessment

256

(1)

Types of Data

256

(9)

Client wants and desired solutions

257

(3)

Exploring the presenting problem

260

(4)

Discovering strengths

264

(1)

Data Collection

265

(6)

Locating the data

265

(1)

Interviewing in social work

266

(4)

Other data collection tools

270

(1)

Data collection by applicants

271

(1)

Processing Data and Decision Making

271

(5)

Role of the applicant

271

(1)

Use of knowledge

272

(2)

Assessment instruments

274

(2)

Assessment as negotiation

276

(1)

Assessment as a Continuous Process

276

(1)

Partialization

276

(1)

Sequencing of service plans

276

(1)

Chapter Summary

276

(1)

A Look Forward

277

(1)

READING 10-1 Family Group Decision Making

278

(5)

Gale Burford

Joan Pennell

Susan MacLeod

READING 10-2 The Clinical Utility of Models and Methods of Assessment in Managed Care

283

(11)

Cynthia Franklin

Catheleen Jordan

Learning Exercises

294

(1)

References

295

(6)

The Service Agreement

301

(36)

Chapter Preview

301

(1)

Aspects of the Service Agreement

301

(8)

Definition

301

(2)

The problem for work

303

(1)

Objectives and solutions

304

(1)

The action plan

305

(3)

Written agreements

308

(1)

Interventive Roles

309

(4)

Definition

309

(1)

Social broker

309

(1)

Enabler

310

(1)

Teacher

310

(1)

Mediator

311

(1)

Advocate

312

(1)

Roles and specialization

312

(1)

Chapter Summary

313

(1)

A Look Forward

314

(1)

READING 11-1 A Brief Solution-Focused Practice Model

314

(6)

Michelle MacKenzie

READING 11-2 Goal Setting with Biological Families

320

(13)

Edith Fein

Ilene Staff

Learning Exercises

333

(1)

References

333

(4)

part III TOOLS FOR DOING THE DECIDED

Interventive Methods to Mobilize Client Power

337

(29)

Chapter Preview

337

(1)

Securing Resources for Clients

338

(1)

Actively supplying resources

338

(1)

Direct intervention

338

(1)

Organizing

339

(1)

Increasing Client Self-Awareness

339

(4)

Providing feedback

340

(2)

Use of limits

342

(1)

Reassurance

343

(1)

Confrontation

343

(1)

Strengthening Client Communication Skills

343

(1)

Teaching coping skills

343

(1)

Rehearsal

344

(1)

Modeling and identification

344

(1)

Providing Information for Clients

344

(2)

Information, opinions, and advice

344

(1)

Self-disclosure

345

(1)

Honesty with clients

346

(1)

Assisting Clients to Make Decisions

346

(2)

Decision making as problem solving

347

(1)

Logical discussion

347

(1)

Challenging irrational beliefs

348

(1)

Assisting Clients to Find Meaning in Life

348

(2)

Chapter Summary

350

(1)

A Look Forward

351

(1)

READING 12-1 How Do We Really Empower Families? Strategies for Social Work Practitioners

351

(3)

Barbara Bryant Solomon

READING 12-2 Action as a Vehicle for Promoting Competence

354

(8)

Anthony N. Maluccio

Learning Exercises

362

(1)

References

363

(3)

Case Management and Formal Social Support

366

(26)

Chapter Preview

366

(1)

Social Support

366

(1)

Case Management and Formal Social Support

367

(1)

Case management

367

(1)

Gatekeeping

368

(1)

Effective Referrals

368

(3)

Information about resources

368

(1)

Preparing the client

369

(1)

Preparing the referral agency

369

(2)

Follow-up

371

(1)

Chapter Summary

371

(1)

A Look Forward

371

(1)

READING 13-1 The Social Work Process of Social Care Planning

372

(8)

Miriam M. Johnson

W. David Harrison

Social Work, Social Care, Care Management, and User Involvement

380

(7)

Reima Ana Maglajiic

Learning Exercises

387

(1)

References

388

(4)

Mobilizing Informal Social Support

392

(28)

Chapter Preview

392

(1)

Informal Social Support

392

(2)

Definition

392

(1)

Benefits of informal social support

393

(1)

Expanding and Strengthening Informal Support Networks

394

(3)

Creating and Changing Informal Support Networks

397

(2)

Mutual Aid Groups

399

(1)

Integrating Formal and Informal Support

400

(1)

Chapter Summary

400

(1)

A Look Forward

401

(1)

READING 14-1 The Social Network Map: Assessing Social Support in Clinical Practice

401

(9)

Elizabeth M. Tracy

James K. Whittaker

READING 14-2 Self-Help in African American Communities: A Historical Review

410

(5)

Elijah Mickel

Learning Exercises

415

(1)

References

416

(4)

Building Helping Communities

420

(17)

Chapter Preview

420

(1)

Contributing to Social Capital

420

(2)

Consulting Informal Helpers

422

(1)

Building Trust through Communication

422

(2)

Peacemaking

424

(1)

Organizing Helping Communities

425

(3)

Mentoring and support organizations

425

(1)

Community economic development

426

(2)

Social action groups

428

(1)

Chapter Summary

428

(1)

A Look Forward

428

(1)

READING 15-1 Regenerating Community

429

(5)

John McKnight

Learning Exercises

434

(1)

References

435

(2)

Teamwork for Social Work Practice

437

(19)

Chapter Preview

437

(1)

The Problem-Solving Approach to Teamwork

437

(3)

Teamwork as a resource

437

(1)

Involving clients in teams

438

(1)

The team leader

438

(1)

Types of teams

439

(1)

Intraprofessional and Interdisciplinary Teams

440

(3)

Obstacles to effective teamwork

440

(1)

Competition

441

(2)

Differences in professional and agency culture

443

(1)

Teamwork and advocacy

443

(1)

Natural Helper Teams

443

(2)

Disadvantages of Teamwork

445

(1)

Chapter Summary

446

(2)

A Look Forward

448

(1)

READING 16-1 The Dance Beyond the Family System

448

(5)

John Victor Compher

Learning Exercises

453

(1)

References

454

(2)

Evaluating Practice

456

(28)

Chapter Preview

456

(1)

Program Evaluation and Practice Evaluation

456

(3)

An evaluation model

457

(1)

The linking logic

458

(1)

The Social Worker as Practitioner-Researcher

459

(6)

Evaluation as a client service

459

(1)

Confronting

460

(2)

Evaluation as a continuous process

462

(1)

Goal attainment scaling

463

(1)

Single system designs

464

(1)

Assisting with Program Evaluation

465

(1)

Recording

465

(2)

Unintended Consequences

467

(1)

Chapter Summary

468

(1)

A Look Forward

468

(1)

READING 17-1 Does My Intervention Make a Difference? Single System Research

469

(7)

Robert W. Weinbach

READING 17-2 Do No Harm: Policy Options That Meet Human Needs

476

(6)

John McKnight

Learning Exercises

482

(1)

References

482

(2)

Endings in Social Work

484

(14)

Chapter Preview

484

(1)

Types of Endings

484

(1)

Client Reactions

484

(2)

Preparing Clients for Endings

486

(1)

Endings as a Learning Experience

487

(1)

Worker Reactions to Endings

488

(1)

Chapter Summary

488

(1)

A Look Forward

489

(1)

READING 18-1 Termination in Context

489

(7)

Howard Hess

Peg McCartt Hess

Learning Exercises

496

(1)

References

497

(1)

Avoiding Burnout

498

(42)

Chapter Preview

498

(1)

Self-Awareness

498

(1)

The Need to Control

499

(1)

Realistic Objectives

499

(1)

Support

500

(1)

Chapter Summary

501

(1)

A Look Forward

501

(1)

READING 19-1 Burnout: An Occupational Hazard for Social Workers

501

(6)

Jan L. Hagen

Learning Exercises

507

(1)

References

507

(2)

Appendix A CASE MATERIALS

Debbie Smith Case

509

(4)

The Stover Family

513

(12)

The House on Sixth Street, Francis P. Purcell and Henry Specht

525

(6)

Appendix B PROFESSIONAL ORGANIZATIONS

B-1 Chapters of the National Association of Social Workers (U.S.)

531

(3)

B-2 Social Work Associations in Canada

534

(1)

B-3 American Social Work Licensing Boards

535

(5)

Appendix C SOLUTIONS

540

Amazon no longer offers textbook rentals. We do!

Social Work Processes

Social Work Processes

9780534358709

0534358705

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Social Work Processes

Social Work Processes

9780534358709

0534358705

Summary

Table of Contents

Supplemental Materials

Write a Review

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