Peter M. Kettner is Professor Emeritus at Arizona State University School of Social Work. He is author or co-author of six books, four of which have been translated into multiple languages. He has also authored over 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems. In retirement he has continued his writing and consultation with local government and nonprofit agencies.

Steven L. McMurtry is a professor in the Helen Bader School of Social Welfare at the University of Wisconsin-Milwaukee. He is a graduate of Texas Tech University and the University of Texas-Arlington, and he received his Ph.D. in Social Welfare from the University of Wisconsin-Madison. Prior to assuming his current position he was a member of the faculty at Arizona State University and a Fulbright Research Fellow at the University of Calgary. Early in his career he served as a child welfare worker and evaluator. In addition to macro practice, his research and publications have examined issues such as prediction of successful exits from foster care and retention of staff in child welfare organizations. He currently chairs the Ph.D. program in his department and co-directs a federally funded training program for current and prospective child welfare workers.

M. Lori Thomas is an Assistant Professor of Social Work at the University of North Carolina at Charlotte. She completed her PhD in Social Work at Virginia Commonwealth University in Richmond, Virginia in 2008. Her scholarship interests include organization, community, and policy practice in homelessness, particularly for older adults and those experiencing serious mental illness or co-occurring disorders. Lori is also interested in the intersection of religion and social welfare, completing national collaborative research on best practices in faith-based human services and dissertation research on faith-based advocacy organizations. Lori has over 10 years of work experience in affordable housing and homeless services. Most recently, she coordinated and directed the development of a permanent housing and comprehensive mental health program for homeless individuals in the Greater Richmond, Virginia area.

Chapter 1: An Introduction to Macro Practice in Social Work   
Chapter 2: The Historical Roots of Macro Practice   
Chapter 3: Understanding Community and Organizational Problems   
Chapter 4: Understanding Populations   
Chapter 5: Understanding Communities   
Chapter 6: Assessing Communities   
Chapter 7: Understanding Organizations   
Chapter 8: Assessing Human Service Organizations   
Chapter 9: Building Support for the Proposed Change   
Chapter 10: Selecting Appropriate Strategies and Tactics   
Chapter 11: Planning, Implementing, Monitoring, and Evaluating the Intervention   

  
Chapter 1: An Introduction to Macro Practice in Social Work   
Macro Practice in Context   
What Is Macro Practice?   
The Foundation of Macro Practice   
Three Case Examples  
Surviving the Dilemmas   
Professional Identity   
Summary   
 
Chapter 2: The Historical Roots of Macro Practice   
Trends Underlying the Emergence of Social Work Roles   
Community Organization and Social Reform   
The Organizational Context of Social Work   
Contemporary Trends   
The Importance of Change   
Summary   
 
Chapter 3: Understanding Community and Organizational Problems   
What Is Social Work Practice?   
Guidelines for Planning Change   
Understanding Problems and Opportunities   
Summary   
Appendix: Framework for Understanding Community and Organizational Problems   
 
Chapter 4: Understanding Populations   
Selecting and Studying a Population   
Understanding Problems and Populations   
Summary   
Appendix: Framework for Understanding the Target Population 
 
Chapter 5: Understanding Communities   
Introduction   
Community Functions   
Systems Theory   
Human or Population Ecology Theory   
Human Behavior Theories   
Theories about Power, Politics, and Change   
Contemporary Perspectives   
Community Practice Models   
Summary   
 
Chapter 6: Assessing Communities   
Introduction   
Two Community Vignettes   
Framework for Community Assessment   
Summary   
Appendix: Framework for Assessing Community   
 
Chapter 7: Understanding Organizations   
Introduction   
Bureaucracy and Organizational Structure    Management Theories   
Organizational Goals and the Natural-System Perspective   
Decision Making   
Organizations as Open Systems   
Contemporary Perspectives   
Summary   
 
Chapter 8: Assessing Human Service Organizations   
Introduction   
Two Vignettes of Human Service Organizations   
Framework for Organizational Assessment   
Summary   
Appendix: Framework for Assessing a Human Service Organization   
 
Chapter 9: Building Support for the Proposed Change   
Designing the Intervention   
Building Support   
Selecting an Approach to Change   
Summary   
Appendix: Framework for Developing an Intervention   
 
Chapter 10: Selecting Appropriate Strategies and Tactics   
Assessing the Political and Economic Context   
Selecting Strategies and Tactics   
Summary   
Appendix: Framework for Selecting Appropriate Tactics   
 
Chapter 11: Planning, Implementing, Monitoring, and Evaluating the Intervention   
Planning the Details of the Intervention   
Intervention Planning   
Developing Objectives for the Intervention   
Implementing and Monitoring the Plan   
Summary   

Appendix – Part 1: Framework for Planning, Implementing, Monitoring, and Evaluating the Intervention   
Appendix –Part 2: Case Example: Jackson County Foster Care  

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