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Social Marketing : Improving the Quality of Life

ISBN: 9780761924340 | 0761924345
Edition: 2nd
Format: Paperback
Publisher: Sage Publications, Inc
Pub. Date: 3/1/2002

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SummaryTable of ContentsAuthor Biography
This book turns social marketing into a step-by-step process so that anyone can plan and execute an effective social marketing campaign. Actual cases and research efforts richly support each of the eight steps in the process. Included in the text are more than 25 in-depth cases, about 100 examples of social marketing campaigns, and ten research highlights to represent the scope of research methodologies. The appendix includes worksheets for each step to complete a marketing plan for students and practitioners. The methodologies in this text have been classroom tested and refined by students who prepared marketing campaigns using this eight step planning process. "As this book attests, social marketing is an extremely powerful set of concepts and tools that can accomplish much to relieve the pain and suffering of populations around the world and to address social problems that have their roots in undesirable behaviors. We are fortunate to have some of the best thinkers and writers in our fielda??such as represented in this volumea??committed to making this happen." --From the Foreword Alan R. Andreasen, Georgetown University "This second edition of Social Marketing pulls it all togethera??new science and new practice. Hopefully, this will become the standard on which we can all build a solid future for tomorrowa??s programs of social change." A? William A. Smith Executive Vice President Academy for Educational Development "Professor Kotlera??s dynamic team of marketers has created a valuable, comprehensive textbook. Didactic information is supplemented with marketing and research highlights that provide students with real-world examples of how social marketing is used to influence behavior change. This well-crafted text is an important resource for anyone teaching, studying, or working in the social change arena." A?Carol A. Bryant Co-Director Florida Prevention Research Center at the University of South Florida "This is perhaps the most comprehensive and well thought-out compilation of information for social marketing Ia??ve seen. A great blueprint for developing, implementing, and evaluating social marketing programs." A? Scott B. Downing American Cancer Society, Atlanta, GA Marketing Director, Brand Development "This book provides a rich concentration of social marketing theory and experience, from classic examples to the current thinking in the field. In clear language, with over 100 examples, this text gives both experienced and novice social marketers a blueprint for creating a social marketing plan that transforms theory into doable programs." A? Rebecca Brookes Planned Parenthood of Northern New England Vice President, Marketing & Communications and social marketing consultant "The book pulls it all togetherA? key concepts, case studies, and a step-by-step process for developing social marketing programs. World Bank supported programs and indeed all development practitioners can benefit from the ideas and concepts put forward by the authors." A? Cecilia Caba??ero-Verzosa World Bank Head, Knowledge and Capacity-Building Unit Development Communication Ext
... MORE
Forewordxi
Prefacexiii
Acknowledgmentsxv
PART I Understanding Social Marketing
Defining Social Marketing
3(26)
Marketing Highlight: The 21st Century
4(1)
What Is Social Marketing?
5(3)
Where Did the Concept Originate?
8(2)
How Does Social Marketing Differ From Commercial Sector Marketing?
10(2)
When Is Social Marketing Used and for What Purpose?
12(2)
What Social Issues Can Benefit From Social Marketing?
14(3)
What Are Other Ways to Influence Public Behavior?
17(2)
How Does Social Marketing Relate to Other Approaches?
19(2)
Marketing Dialogue
21(8)
Outlining the Strategic Marketing Planning Process
29(18)
Marketing Highlight: Lowering Blood Pressure
30(4)
Chapter Overview
34(1)
What Are the Steps in the Social Marketing Planning Process?
34(9)
Why is a Systematic Planning Process Important?
43(1)
Where Does Marketing Research Fit Into the Planning Process?
44(3)
Discovering Keys to Success
47(26)
Marketing Highlight: Tobacco Prevention
48(3)
Chapter Overview
51(1)
What Is a Successful Campaign?
51(1)
What Are the Key Elements of Successful Campaigns?
51(15)
Beyond Success
66(7)
PART II Analyzing the Social Marketing Environment
Determining Research Needs and Resources
73(18)
Marketing Highlight: Blood Donation
74(3)
Chapter Overview
77(1)
When Is Research Used in the Planning Process?
77(1)
What Major Types of Research Are Used?
77(4)
What Steps Are Included in Designing a Research Project?
81(4)
Research Highlight: Quantitative and Qualitative Research for Breast Cancer Screening
85(6)
Mapping the Internal and External Environments
91(20)
Marketing Highlight: Tobacco Industry Response
92(2)
Chapter Overview
94(1)
Choose a Campaign Focus
95(2)
Identify a Campaign Purpose
97(1)
Conduct a SWOT Analysis
97(8)
Research Highlight: Personal Interviews for Caring Adult Relationships With Youth
105(2)
Marketing Dialogue
107(4)
PART III Establishing Target Audiences, Objectives, and Goals
Selecting Target Markets
111(26)
Marketing Highlight: Physical Activity
112(4)
Chapter Overview
116(1)
What Steps Are Involved in Target Marketing?
116(1)
What Variables Are Used to Segment Markets?
117(7)
What Criteria Are Used for Evaluating Segments?
124(4)
How Are Target Markets Selected?
128(1)
What Approach Should Be Chosen?
129(3)
Research Highlight: Self-Administered Survey for Psychographic Segmentation
132(5)
Setting Objectives and Goals
137(24)
Marketing Highlight: Water Conservation
138(4)
Chapter Overview
142(1)
Behavior Objectives
143(3)
Knowledge and Belief Objectives
146(2)
The Nature of Social Marketing Goals
148(6)
Objectives and Goals at the Draft Stage
154(1)
The Role of Objectives and Goals in Campaign Evaluation
154(2)
Research Highlight: Secondary Data for Program Goal Setting
156(5)
Deepening Our Understanding of the Target Audience and the Competition
161(28)
Marketing Highlight: Drinking and Driving
162(4)
Chapter Overview
166(1)
What More Do We Need to Know About Our Target Audience?
167(2)
What Models Might Be Used to Explore Our Audience Perspectives Further?
169(5)
Who Is the Competition in a Social Marketing Environment?
174(1)
What Are Four Key Tactics to Create Competitive Advantages?
175(4)
Why Is It Necessary to Review and Potentially Revise Target Markets, Objectives, and Goals After This Step?
179(3)
Research Highlight: Formative and Evaluation Research Using Qualitative and Quantitative Techniques
182(7)
PART IV Developing Social Marketing Strategies
Product: Designing the Market Offering
189(24)
Marketing Highlight: Women & Infant Children Programs (WIC)
190(4)
Chapter Overview
194(1)
What Is the Product in a Social Marketing Effort?
195(1)
What Are Three Levels of the Product?
195(3)
What Decisions Will Need to Be Made at Each Level
198(5)
How Are These Decisions Made and How Do They Affect the Product's Positioning?
203(5)
Research Highlight: Focus Groups for Increased Contraceptive Use
208(5)
Price: Managing Costs of Behavior Change
213(24)
Marketing Highlight: Litter Prevention
214(3)
Chapter Overview
217(1)
What Is the Price of a Social Marketing Product?
217(1)
What Are Major Categories and Types of Costs?
217(3)
What Are Major Strategies for Managing Costs?
220(1)
What Pricing-Related Tactics Are Used to Manage Costs and Balance the Scale?
220(9)
Considerations When Setting Prices for Tangible Objects and Services
229(2)
Research Highlight: Informal Interviews for Teen Sexual Abstinence
231(6)
Place: Making Access Convenient
237(22)
Marketing Highlight: Safe Gun Storage
238(4)
Chapter Overview
242(1)
What Is Place in a Social Marketing Environment?
243(1)
What Is the Objective When Developing a Place Strategy?
243(1)
How Do We Make Access to the Social Marketing Product More Convenient?
244(7)
What Are Guidelines for Managing More Formal Distribution Channels?
251(3)
Research Highlight: Observation Research for Needle Exchange Programs
254(5)
Promotion: Creating Messages
259(28)
Marketing Highlight: Sexual Assault Prevention
260(4)
Chapter Overview
264(1)
Message Strategy: What Do We Want to Say?
264(2)
Message Execution Strategy: How Do We Want to Say It?
266(7)
Principles and Theories for Decision Making: Designing Messages and Choosing an Executional Strategy
273(6)
Pretesting
279(4)
Research Highlight: Telephone Survey for Prevention of Sudden Infant Death Syndrome (SIDS)
283(4)
Promotion: Selecting Media Channels
287(36)
Marketing Highlight: AIDS Prevention
288(4)
Chapter Overview
292(1)
What Are Major Media Channels to Consider?
292(11)
Choosing Specific Media Vehicles
303(1)
What Timing Decisions Need to Be Made?
303(1)
What Factors Influence Media Strategies?
304(3)
What Principles Can Guide Decision Making?
307(8)
Research Highlight: Clinical Trial for Skin Cancer Detection
315(8)
PART V Managing Social Marketing Programs
Developing a Plan for Evaluation and Monitoring
323(22)
Marketing Highlight: Nutrition
324(3)
Chapter Overview
327(1)
What Will Be Measured?
327(5)
How Will It Be Measured?
332(1)
When Will It Be Measured?
333(1)
Additional Considerations and Concerns
334(3)
Research Highlight: Evaluation Planning for Team Nutrition Program
337(8)
Establishing Budgets and Finding Funding Sources
345(26)
Marketing Highlight: Suicide Prevention
346(2)
Chapter Overview
348(1)
Determining Budgets
349(2)
Finding Funding Sources
351(9)
Appealing to Funders
360(2)
Implications to the Draft Plan
362(2)
Research Highlight: Baseline and Tracking Survey for Drowning Prevention
364(7)
Completing an Implementation Plan and Sustaining Behavior
371(20)
Marketing Highlight: Water Quality
372(4)
Chapter Overview
376(1)
Implementation Plans
376(7)
Sustainability
383(8)
Making Ethical Decisions
391(14)
Marketing Highlight: Animal Rights
392(2)
Chapter Overview
394(1)
Ethical Considerations: At Every Decision Point
395(4)
American Marketing Association Code of Ethics
399(6)
Appendix: Social Marketing Planning Worksheet405(14)
Credits419(2)
Name Index421(2)
Subject Index423(12)
About the Authors435
Philip Kotler: Northwestern University Ned Roberto: Asian Institute of Management Nancy Lee: Social Marketing Services Inc.

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