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Small Business Management

ISBN: 9780072540116 | 0072540117
Edition: 3rd
Format: Paperback
Publisher: McGraw Hill College Div
Pub. Date: 8/1/2000

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Table of Contents
PART I The Challenge of Owning and Managing A Small Business1(64)
The Dynamic Role of Small Business
2(20)
Profile: Trillium House: A Blue Ridge Mountain Country Inn
... MORE3(2)
It's an Interesting Time to Be Studying Small Business
5(5)
The Number of Small Businesses Is Growing Rapidly
5(1)
Small Firms Generate Most New Private Employment
6(1)
The Public Favors Small Business
6(1)
Interest Growing at High Schools, Colleges, and Universities
7(2)
Trend toward Self-Employment
9(1)
Entrepreneurship Is Attractive to All Ages
9(1)
Defining Small Business-No Easy Task
10(2)
What Is Small?
10(1)
Distinguishing between Entrepreneurial Ventures and Small Businesses
11(1)
Size, Sales, and Employment
12(1)
Some Unique Contributions of Small Business
12(3)
Encourage Innovation and Flexibility
13(1)
Maintain Close Relationships with Customers and Community
14(1)
Keep Larger Firms Competitive
14(1)
Provide Employees with Comprehensive Learning Experience
14(1)
Develop Risk Takers
15(1)
Generate New Employment
15(1)
Provide Greater Job Satisfaction
15(1)
Some Current Problems Facing Small Businesses
15(1)
Inadequate Financing
16(1)
Inadequate Management
16(1)
Burdensome Government Regulations and Paperwork
16(1)
Some Current Trends Challenging Small Business Owners
16(4)
A More Diverse Work Force
16(1)
Empowerment and Team Performance
17(1)
Exploding Technology
18(1)
Occupational and Industry Shifts
18(1)
Global Challenges
19(1)
Case 1-1 The Big Wash
20(1)
Case 1-2 Sue Thinks of Going into Business
21(1)
Opportunities and Challenges in Small Business
22(26)
Profile: Bob and Mai Gu: Making It in America!
23(1)
Why People Start Small Businesses
24(4)
To Satisfy Personal Objectives
24(3)
To Achieve Business Objectives
27(1)
Need to Mesh Objectives
28(1)
Characteristics of Successful Entrepreneurs
28(3)
Desire Independence
29(1)
Have a Strong Sense of Initiative
29(1)
Are Motivated by Personal and Family Considerations
29(1)
Expect Quick and Concrete Results
30(1)
Are Able to React Quickly
30(1)
Are Dedicated to Their Businesses
30(1)
Enter Business as Much by Chance as by Design
30(1)
What Leads to Success in Managing a Small Business?
31(3)
Serving an Adequate and Well-Defined Market
31(1)
Acquiring Sufficient Capital
31(1)
Recruiting and Using Human Resources Effectively
31(1)
Obtaining and Using Timely Information
32(1)
Coping with Government Regulations
32(1)
Having Expertise in the Field
32(1)
Managing Time Effectively
32(2)
Doing an Introspective Personal Analysis
34(1)
Analyzing Your Values
34(1)
Analyzing Your Mental Abilities
34(1)
Analyzing Your Attitudes
34(1)
Where Are the Opportunities for Small Businesses?
35(2)
What Are the Fastest-Growing Industries?
35(1)
Factors Affecting the Future of an Industry or a Business
36(1)
Some Practical Ideas for Small Businesses
36(1)
Growing Opportunities for Women and Diverse Ethnic Groups in Small Businesses
37(5)
Increasing Opportunities for Women
38(1)
Increasing Opportunities for Diverse Ethnic Groups
39(3)
Some Areas of Concern for Small Business Owners
42(4)
Poorly Planned Growth
42(1)
Threat of Failure
43(3)
Case 2-1 Judy Jones's Try J. Advertising Agency
46(1)
Case 2-2 Victor K. Kiam II-How to Succeed as an Entrepreneur
46(2)
Legal Forms of Ownership
48(17)
Profile: Henry E. Kloss-Proprietor, Partner, and Corporate Owner
49(1)
Selecting the Right Legal Form
50(1)
Factors to Consider
50(1)
Relative Importance of Each Form
50(1)
Why Form a Proprietorship?
51(1)
Why Form a Partnership?
52(3)
How a Partnership Operates
53(1)
Types of Partnerships
54(1)
Rights of Partners
55(1)
Why Form a Corporation?
55(3)
How to Form a Corporation
56(1)
How a Corporation Is Governed
57(1)
The S Corporation
57(1)
Other Forms of Business
58(2)
The Limited-Liability Company (LLC)
58(1)
The Cooperative
59(1)
The Joint Venture
59(1)
How to Evaluate the Legal Form of Organization
60(1)
Case 3-1 The Martin Family Grows a Business
61(2)
Case 3-2 DB Bikes
63(2)
PART II Planning for and Organizing A Business65(96)
How to Become the Owner of a Small Business
66(28)
Profile: Ray Kroc-Father of Franchising
67(1)
How to Go into Business for Yourself
68(1)
Finding Your Niche by Identifying a Needed Product
69(3)
How to Decide on a Product
70(1)
Choosing the Business to Enter
71(1)
Studying the Market for the Product
72(2)
Methods of Obtaining Information about the Market
73(1)
Methods Used to Study the Market
73(1)
Deciding Whether to Start a New Business, Buy an Existing One, or Buy a Franchise
74(4)
To Start a New Business?
74(1)
To Buy an Existing Business?
75(1)
To Buy a Franchise?
76(2)
Growing Opportunities in Franchising
78(1)
What Is Franchising?
78(1)
Extent of Franchising
79(1)
Types of Franchising Systems
79(1)
Why Franchising Is Growing in Importance
79(2)
Recent Rapid Growth
79(1)
Causes of Rapid Growth
80(1)
How to Tell Whether a Franchise Is Right for You
81(4)
See What the Franchise Can Do for You
81(2)
Investigate the Franchise
83(1)
Obtain Professional Advice
83(1)
Know Your Legal and Ethical Rights
84(1)
The Future of Franchising
85(4)
Expected Areas of Growth
85(1)
Other Areas of Expected Development
86(1)
Global Franchising
87(1)
Minority Ownwership of Franchises
88(1)
Turning Your Dream into Reality
89(3)
Case 4-1 Tim Lewis Fills a Niche
92(1)
Case 4-2 La-Van Hawkins: Urban Entrepreneur
93(1)
The Role of Planning in Organizing and Managing a Small Business
94(48)
Profile: Sam and Teresa Davis Do Their Homework before Launch
95(1)
Why Is Planning So Important to Small Businesses?
96(2)
Why Small Business Owners Need to Plan
97(1)
Why Small Business Owners Neglect Planning
97(1)
The Role of Strategic Planning
98(3)
Mission and Objectives
98(2)
Strategies
100(1)
The Role of Operational Planning
101(3)
Setting Up Policies, Methods, Procedures, and Budgets
101(1)
Planning to Operate the Business
102(2)
The Role of Financial Planning
104(4)
Estimating Income and Expenses
104(2)
Estimating Initial Investment
106(1)
Locating Sources of Funds
106(2)
The Role of the Business Plan in Strategic and Operational Planning
108(1)
Purposes of the Plan
108(1)
What the Plan Should Include
109(1)
Preparing the Plan
109(1)
Who Should Prepare the Plan?
110(1)
Developing Action Steps
110(1)
Components of the Plan
110(5)
Cover Sheet
111(1)
Executive Summary
112(1)
Table of Contents
113(1)
History of the (Proposed) Business
113(1)
Description of the Business
113(1)
Definition of the Market
113(1)
Description of the Product(s)
114(1)
Management Structure
114(1)
Objectives and Goals
114(1)
Financial Data
114(1)
Appendixes
114(1)
Presenting the Plan
115(1)
Writing the Plan
115(1)
The Written/Oral Presentation
115(1)
Implementing the Plan
116(1)
Sample Business Plan
116(2)
Appendix: A Sample Business Plan: The Business Center
118(24)
Obtaining the Right Financing for Your Business
142(19)
Profile: Roy Morgan-Pioneer in Air Medical Services
143(1)
Estimating Financial Needs
144(1)
Principles to Follow
144(1)
Using Cash Budgets
145(1)
Reasons for Using Equity and Debt Financing
145(1)
Role of Equity Financing
145(1)
Role of Debt Financing
146(1)
Types of Debt and Equity Securities
146(2)
Equity Securities
146(1)
Debt Securities
147(1)
Sources of Equity Financing
148(4)
Self
148(1)
Small Business Investment Companies (SBICs)
149(1)
Venture Capitalists
149(1)
Angel Capitalists
150(1)
Other Sources
151(1)
Sources of Debt Financing
152(4)
Trade Credit
152(1)
Commercial and Other Financial Institutions
153(1)
Small Business Administration (SBA)
154(2)
Small Business Investment Companies (SBICs)
156(1)
U.S. Department of Agriculture (USDA)
156(1)
What Lenders Look For
156(3)
Case 6-1 Ella Williams: Making It on Her Own
159(1)
Case 6-2 J&J Computers: Going Public
159(2)
PART III Marketing Goods and Services161(56)
Developing Marketing Strategies
162(26)
Profile: BSI: Marketing a Service
163(1)
The Marketing Concept
164(3)
Meeting Customers' Needs
164(1)
Implementing the Marketing Concept
165(1)
Seeking a Competitive Edge
166(1)
Using Marketing Research to Implement the Marketing Concept
167(4)
How Does Marketing Research Aid Marketing?
168(1)
How to Do Marketing Research
168(2)
Using Computerized Databases
170(1)
Developing a Marketing Strategy
171(3)
Setting Objectives
171(1)
Choosing Target Markets
171(3)
Developing an Effective Marketing Mix
174(1)
The Product Life Cycle
174(2)
Stages of the Product Life Cycle
174(2)
Need for a Wide Product Mix
176(1)
Packaging
176(1)
Pricing Your Product
177(4)
Establishing Pricing Policies
177(2)
How Prices Are Set by Small Businesses
179(1)
Other Aspects of Pricing
180(1)
Strategy for Marketing Services
181(2)
Nature of Service Businesses
181(1)
How Services Differ
181(1)
Developing Service Marketing Strategies
182(1)
Implementing Your Marketing Strategy
183(2)
The Introductory Stage
183(1)
The Growth Stage
183(2)
Case 7-1 Parkview Drug Store: Adding the ``Personal Touch''
185(1)
Case 7-2 Akim's Lawn Care Service
186(2)
Product Promotion and Distribution
188(29)
Profile: Springdale Travel, Inc.
189(1)
Choosing a Distribution Channel
190(2)
Factors to Consider in Choosing a Distribution Channel
190(1)
Distribution Channels for Consumer Goods
191(1)
Distribution Channels for Industrial Goods
192(1)
Selling through Intermediaries
192(2)
Brokers
192(1)
Agents
193(1)
Wholesalers
193(1)
Retailers
193(1)
Selling with Your Own Sales Force
194(3)
Need for Personal Selling
194(1)
Steps in the Creative Selling Process
195(2)
Attributes of a Creative Salesperson
197(1)
Advertising
197(4)
Types of Advertising
198(1)
Developing the Advertising Program
198(1)
Setting the Budget
198(1)
Selecting Advertising Media
199(1)
Developing the Message
200(1)
When and How to Use an Advertising Agency
201(1)
Measuring the Results of Advertising
201(1)
Merchandising, Sales Promotion, and Publicity
201(1)
Merchandising
201(1)
Sales Promotion
202(1)
Publicity
202(1)
Considering Ethnic Differences
202(1)
Opportunities for Small Firms in Global Marketing
203(6)
Importing by Small Firms
204(1)
Exporting by Small Firms
205(4)
Distribution
209(1)
Storing
209(1)
Order Processing
209(1)
Transportation
209(1)
Credit Management
210(5)
Methods of Payment
210(2)
Setting Credit Policies
212(1)
Carrying Out Credit Policies
212(1)
Classifying Credit Risks
212(1)
Investigating Customers' Creditworthiness
212(1)
Establishing Collection Procedures
213(2)
Case 8-1 Taking Your Store to Your Customers
215(1)
Case 8-2 Clark Copy International Corporation's China Experience
215(2)
PART IV Organizing and Managing the Business217(58)
Managing Human Resources and Diversity in Small Firms
218(30)
Profile: Mary H. Partridge and Michael Levy: Even Small Companies Merge!
219(1)
Planning for Human Resource Needs
220(4)
Determining Types of Employees Needed
221(1)
Developing Sources From Which to Recruit Potential Employees
222(2)
Recruiting and Selecting Employees
224(5)
Methods of Recruiting Employees
224(1)
Methods of Selecting the Right Person for the Job
224(5)
Training and Developing Employees
229(2)
Ways of Training Nonmanagerial Employees
229(1)
Outside Help with Training
230(1)
Selecting and Developing Managers
231(1)
Selecting Managers
231(1)
Developing Managers
231(1)
Complying with Equal Employment Opportunity (EEO) Laws
231(4)
Laws Providing for Equal Employment Opportunity
231(1)
Enforcing EEO Laws
232(3)
Compensating Employees
235(2)
Legal Influences
235(1)
Setting Rates of Pay
235(1)
Using Money to Motivate
235(2)
Compensating Managerial and Professional Personnel
237(1)
Providing Employee Benefits
237(4)
Legally Required Benefits
238(2)
Some Other Popular Benefits
240(1)
Flexible Approach to Benefits
241(1)
Protecting Employees' Health and Safety
241(4)
Factors Influencing Workers' Health and Safety
241(1)
The Role of the Occupational Safety and Health Act
242(1)
Environmental Protection
243(2)
Case 9-1 Supreme Plumbing and Heating Company: Where Are the Workers?
245(1)
Case 9-2 The Case of Sam Sawyer
246(2)
Maintaining Relationships with Your Employees and Their Representatives
248(27)
Profile: Cathy Anderson-Giles: Master Motivator
249(1)
Setting Up the Organizational Structure
250(5)
Some Basic Organizational Concepts
250(1)
Some Organizational Problems in Small Firms
251(1)
Some Ways of Organizing a Small Business
252(1)
Preparing an Organization Chart
253(1)
Using Team Management to Improve Performance
254(1)
Good Human Relations Is Needed in Small Firms
255(1)
Exercising Effective Leadership
255(1)
Communicating with Employees and Others
256(2)
What Happens When You Communicate?
256(1)
Barriers to Effective Communication
257(1)
How to Improve Communication
258(1)
Motivating Employees
258(5)
What is Motivation?
259(1)
Why Motivate Employees?
260(1)
How to Motivate Employees
261(1)
Some Practical Ways to Improve Motivation
261(1)
Does Money Motivate?
262(1)
Motivation is More than Mere Technique
262(1)
Appraising Employees' Performance
263(1)
Counseling Troubled Employees
264(2)
Job-Related Areas Needing Counseling
264(1)
Personal Problems Needing Counseling
265(1)
Handling Employee Complaints
266(1)
Imposing Discipline
266(1)
Encouraging Self-Discipline
267(1)
Using Positive Discipline
267(1)
How to Discipline Employees Legally
267(1)
Dealing with Unions
267(4)
Laws Governing Union-Management Relations
268(1)
What Happens When the Union Enters
268(1)
Negotiating the Agreement
269(2)
Living with the Agreement
271(1)
Terminating Employees
271(2)
Case 10-1 Personnel Policies Help Intermatic Grow
273(1)
Case 10-2 Carlos Expands His Business
273(2)
PART V Operating the Business275(44)
Locating and Laying Out Operating Facilities
276(20)
Profile: Oakwood Inn: It's Location, Location, Location!
277(1)
Developing Operating Systems
278(2)
What Are Operating Systems?
279(1)
How Operating Systems Work
279(1)
How to Begin Operations
280(1)
Choosing the Right Location
280(3)
Why Choosing the Right Location is So Important
281(1)
Some Important Factors Affecting Location Choice
281(2)
Locating Retail Stores
283(4)
Types of Stores
284(1)
Types of Locations
284(3)
Locating Manufacturing Plants
287(1)
Planning Physical Facilities
287(5)
Determine Product to Be Produced
287(1)
Identify Operations and Activities to Be Performed
287(1)
Determine Space Requirements
287(1)
How Telecommuting Affects Physical Facility Needs
288(1)
Decide on the Best Layout
288(4)
Implement Your Plans
292(1)
How to Improve Operations
292(1)
State the Problem
292(1)
Collect and Record Information
292(1)
Develop and Analyze Alternatives
292(1)
Select, Install, and Follow Up on New Methods
293(1)
Setting and Using Performance Standards
293(1)
Case 11-1 Telecommuting in the Rockies
294(1)
Case 11-2 Nell Hill's: An Adventure in Shopping
295(1)
Purchasing, Inventory, and Quality Control
296(23)
Profile: Anders Book Stores: Dealing with Hundreds of Suppliers
297(1)
The Importance of Purchasing
298(2)
What Purchasing Involves
298(1)
Why Purchasing Is So Important
299(1)
Assing Responsibility for Purchasing to One Person
300(1)
Selecting the Right Supplier
300(2)
Types of Suppliers
301(1)
Use Few or Many Suppliers?
301(1)
Investigating Potential Suppliers
301(1)
Evaluating Supplier Performance
302(1)
Establishing an Effective Purchasing Procedure
302(3)
Requisitioning Goods or Services
302(1)
Making and Placing the Purchase Order
303(1)
Paying a Satisfactory Price
304(1)
Receiving the Items
305(1)
Using Computers to Aid Purchasing and Inventory Control
305(1)
Controlling Inventory
305(3)
The Role Played by Inventory
305(1)
Types of Inventory
306(1)
Inventory Mix
307(1)
Costs of Carrying Inventory
307(1)
Determining When to Place an Order
307(1)
Determining How Much to Order
308(1)
Operations Planning and Control
308(1)
Handling Variations in Demand
308(1)
Scheduling Operations
309(1)
Controlling Operations
309(1)
Quality and Its Control
309(6)
What is Quality?
310(1)
Improving and Controlling Quality
311(4)
Case 12-1 Universal Fleet Services, Inc. (UFS): Selling a Unique Service
315(2)
Case 12-2 Eddie & Company: Exceeding the Relevant Range
317(2)
PART VI Financial Planning and Control319(70)
Planning for Profit
320(20)
Profile: What is Profit?
321(1)
What is Profit Planning?
322(1)
How a Business's Financial Position Changes
323(2)
Tracing Changes in a Company's Financial Position
323(1)
Importance of Accounting
324(1)
What is the Financial Structure of a Business?
325(3)
Assets
325(2)
Liabilities
327(1)
Owners' Equity
327(1)
Profit-Making Activities of a Business
328(1)
Revenue and Expenses
328(1)
Profit
329(1)
How to Plan for Profit in a Small Business
329(1)
Need for Profit Planning
329(1)
Steps in Profit Planning
329(1)
Need for Realism in Profit Planning
330(1)
Profit Planning Applied in a Typical Small Business
330(8)
Step 1: Establish the Profit Goal
330(1)
Step 2: Determine the Planned Sales Volume
331(1)
Step 3: Estimate Expenses for Planned Sales Volume
331(2)
Step 4: Determine the Estimated Profit
333(1)
Step 5: Compare Estimated Profit with Profit Goal
333(1)
Step 6: List Possible Alternatives to Improve Profits
334(1)
Step 7: Determine How Expenses Vary with Changes in Sales Volume
334(1)
Step 8: Determine How Profits Vary with Changes in Sales Volume
335(1)
Step 9: Analyze Alternatives from a Profit Standpoint
336(1)
Step 10: Select and Implement the Plan
336(2)
Case 13-1 Eillen Dorsey and Walter Hill, Jr., Use Financial Planning
338(1)
Case 13-2 The Need for a Cash Budget
338(2)
Budgeting and Controlling Operations and Taxes
340(24)
Profile: Herman J. Russell: On Time and Within Budget
340(2)
What Is Involved in Control?
342(1)
The Role of Control
342(1)
Steps in Control
342(1)
Setting Performance Standards
343(1)
Characteristics of Effective Control Systems
343(1)
Using Budgets to Communicate Standards
343(2)
Types of Budgets
343(1)
Preparing the Operating Budget
344(1)
Preparing the Cash Flow Budget
344(1)
Procedure for Planning Cash Needs
345(1)
Using Budgetary Control
345(3)
Controlling Credit, Collections, and Accounts Receivable
347(1)
Other Types of Budgetary Control
347(1)
Using Audits to Control the Budget
347(1)
Obtaining and Using Performance Information for Control Purposes
348(1)
Obtaining the Information
348(1)
Comparing Actual Performance with Performance Standards
348(1)
Determining Causes of Poor Performance
348(1)
Evaluating the Firm's Financial Condition
349(1)
Some Important Ratios and Their Meanings
349(3)
Are Profits Satisfactory?
349(1)
Are Assets Productive?
349(1)
Can the Business Pay Its Debts?
350(1)
How Good Are the Business's Assets?
351(1)
Is Your Equity in the Business Satisfactory?
351(1)
Ratios Are Interrelated
351(1)
The U.S. Tax System
352(2)
Who Pays the Taxes?
352(1)
How Taxes Affect Small Businesses
352(1)
Get Professional Help!
353(1)
Types of Taxes
354(1)
Taxes Imposed on the Business
354(3)
Taxes and Fees Paid to Operate the Business
354(1)
Excise and Intangible Property Taxes
354(1)
State and Local Sales and Use Taxes
354(1)
Federal, State, and Local Income Taxes
355(1)
How the Form of a Business Affects Its Taxes
356(1)
Treatment of Federal Corporate Income Taxes
356(1)
Employment-Related Taxes
357(2)
Income Tax Withholding
357(1)
Social Security/Medicare Taxes
358(1)
Unemployment Compensation Insurance
358(1)
Workers' Compensation
359(1)
Personal Taxes Paid by Owners
359(1)
Taxes on Amounts Withdrawn from the Business
359(1)
Taxes on Amounts Received from Sale of the Business
359(1)
Record Keeping and Tax Reporting
360(1)
Maintaining Tax Records
360(1)
Reporting Your Taxes
360(1)
Case 14-1 Theme Restaurants
361(1)
Case 14-2 How to Deal with Cash Flow Problems
362(2)
Using Computer Technology in Small Businesses
364(25)
Profile: Tom Williams is Off to a Heady Start in Computers
365(1)
The Role of Information in Small Business
366(1)
Elements of a Management Information System (MIS)
367(3)
What Information is Needed?
367(2)
Timing of Information Flow(s)
369(1)
Choosing an MIS
370(1)
The Role of Computers in Business
370(5)
Early Business Use of Computers
370(1)
The Microcomputer-The Small Business Computer
370(4)
The Laptop, or Notebook, Computer
374(1)
Strengths and Weaknesses of Computers for Small Firms
374(1)
And Now-the Internet!
375(4)
What is the Internet?
375(1)
How to Use the Internet
376(1)
The World Wide Web
376(1)
Entrepreneurship on the Net
377(2)
Some Potential Problems with Computer Technology
379(4)
Computers Require Added Security
380(1)
The Y2K Problem or ``Millennium Bug''
380(1)
Resistance of Some Owners to Use Computer Technology
381(1)
Choosing Software, Hardware, and Employee Training
382(1)
The Accounting System as MIS
383(4)
Sales
383(1)
Cash Income and Outgo
384(1)
Accounts Receivable
384(1)
Accounts Payable
384(1)
Inventory
384(1)
Expenses
385(1)
Financial Statements
386(1)
Case 15-1 Herman Valentine: Customizing Computers for Military Use
387(1)
Case 15-2 Let Your Fingers Do the Walking-to Lunch
388(1)
PART VII Providing Present and Future Security for the Business389(58)
Risk Management, Insurance, and Crime Prevention
390(18)
Profile: Dr. Jeffrey F. Van Petten: A Unique Entrepreneur
391(1)
Risk and Its Mangement
392(2)
Types of Risk
392(1)
Ways of Coping with Risk
393(1)
Using Insurance to Minimize Loss Due to Risk
394(4)
Types of Insurance Coverage
394(3)
Guides to Choosing an Insurer
397(1)
Crime Prevention to Protect People and Assets
398(7)
Armed Robbery
399(1)
Theft
400(2)
White-Collar Crime
402(3)
Document Security
405(1)
Safeguarding Employees with Preventive Measures
405(2)
Case 16-1 Beware of ``Softlifting''
407(1)
Case 16-2 When Inventory and Sales Don't Balance
407(1)
Business-Government Relations and Business Ethics
408(20)
Profile: Zeiner Funeral Homes
409(1)
Understanding the Legal Environment
410(1)
Some Basic Laws Affecting Small Business
411(1)
The Uniform Commercial Code
411(1)
Torts
411(1)
Bankruptcy
412(1)
Government Help for Small Businesses
412(1)
Small Business Administration (SBA)
412(1)
U.S. Department of Commerce
413(1)
Other Government Agencies
413(1)
Handling Government Regulations and Paperwork
413(5)
Dealing with Regulatory Agencies
414(1)
Some Benefits of Government Regulation
414(1)
Some Problems with Government Regulation
415(2)
How Owners of Small Firms Can Cope with Government Regulations
417(1)
Dealing with Private Regulators
417(1)
Choosing and Using a Lawyer
418(1)
Choosing the Lawyer
418(1)
Maintaining Relationships with Lawyers
419(1)
Socially and Ethically Responsible Behavior
419(6)
Social Responsibility
420(2)
Business Ethics
422(3)
Case 17-1 ``Hannadowns...''
425(1)
Case 17-2 What to Do?
426(2)
Family-Owned Businesses: Planning for the Future
428(19)
Profile: Jan Weiler-Showing Tourists the Sites
429(2)
Role of the Family-Owned Business
431(5)
The Family and the Business
431(1)
Family Interactions
432(1)
Family Limitations
433(2)
Family Resources
435(1)
Preparing the Next Generation
435(1)
Preparing for Management Succession
436(1)
Why Succession is a Problem
436(1)
An Overlooked Problem
437(1)
Plan Ahead!
437(3)
Sudden Departure
437(1)
Planned Departure
437(2)
Selling to Family Members
439(1)
Selling to Outsiders
439(1)
Making the Transition Easier
440(1)
Tax and Estate Planning
440(2)
Tax Planning
440(1)
Estate Planning
440(2)
Estate Planning to Minimize Taxes
442(2)
Estate Planning Issues
442(1)
Estate Planning Techniques
442(2)
Case 18-1 The Son-in-Law
444(1)
Case 18-2 Choosing a Successor
445(2)
Workbook for Developing a Successful Business Plan447(30)
Glossary477(9)
Endnotes486(16)
Photo Credits502(1)
Index503

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