"This straightforward, applications-oriented text presents the Six Sigma problem-solving process and focuses on the most commonly used Six Sigma tools and techniques. Concepts, tools, and techniques are supported by industry-based examples, cases, and problems that have been carefully cultivated from real-life experiences of people who apply Six Sigma tools in their daily work activities. Contributors represent a wide cross-section of industries, including utilities, hospitals, manufacturing, government, services, and building trades."--BOOK JACKET.