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Services Marketing

ISBN: 9780131138650 | 0131138650
Edition: 6th
Format: Hardcover
Publisher: Prentice Hall
Pub. Date: 1/1/2007

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For graduate-level/MBA courses in Services Marketing. Significantly revised, restructured, and updated to reflect the challenges facing today's service managers, this text/reader/casebook combines conceptual rigor with real world examples and practical applications. Exploring both concepts and techniques of marketing for an exceptionally broad range of service categories and industries, the Fifth Edition also features, eight current readings from leading thinkers in the field, and 15 compelling classroom-tested cases.

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