Service Operations Management Improving Service Delivery
Service Operations Management Improving Service Delivery
- ISBN 13:
9780273740483
- ISBN 10:
0273740482
- Edition: 4th
- Format: Paperback
- Copyright: 04/19/2012
- Publisher: Pearson
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Summary
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.