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Seamless Government A Practical Guide to Re-Engineering in the Public Sector

9780787900151

Seamless Government A Practical Guide to Re-Engineering in the Public Sector

  • ISBN 13:

    9780787900151

  • ISBN 10:

    078790015X

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 09/28/1994
  • Publisher: Jossey-Bass

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Summary

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.

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