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Reaching Out : Interpersonal Effectiveness and Self-Actualization

ISBN: 9780205367412 | 0205367410
Edition: 8th
Format: Paperback
Publisher: Allyn & Bacon
Pub. Date: 1/1/2003

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SummaryTable of Contents
Reaching Out provides the theory and experience necessary for students to develop effective interpersonal skills. By reviewing current psychological research on how to build and maintain friendships and then integrating this material with a rich array of skill-building exercises, the text provides a thorough and appealing approach to learning about interpersonal skills. Readers acquire the skills and knowledge to do the following: a) get to know and trust each other; b) communicate with each other accurately and unambiguously; c) resolve conflicts and relationship problems constructively; and d) encourage and appreciate diversity. No matter what occupations or relationships students become involved in, their success will largely be determined by how skilled they are interpersonally. With this text, students begin a journey of continuous improvement.
Prefacexiii
The Importance of Interpersonal Skills
1(38)
The Power of Interpersonal Skills
1(1)
... MORE
The Relationship Imperative
2(3)
Why Improve Your Interpersonal Skills?
5(1)
Your Invitation to Improve Your Interpersonal Skills
6(1)
What's in This Book
7(2)
Interpersonal Interaction and Relationships
9(3)
The Value of Interpersonal Relationships
12(7)
Difficulties in Forming Relationships
19(4)
The Application of Social Science Research to Interpersonal Skills
23(1)
Learning from Experience
24(2)
Learning Interpersonal Skills
26(3)
Accepting the Invitation
29(7)
Comprehension Test A
30(1)
Comprehension Test B
31(5)
Summary
36(1)
Answers
37(2)
Self-Disclosure
39(54)
Introduction
39(6)
Being Open with and to Other People
45(1)
Openness with Other Individuals
46(5)
Self-Disclosure and Self-Awareness
51(6)
Self-Awareness Through Feedback from Others
57(5)
Self-Acceptance and Self-Disclosure
62(1)
Self-Disclosure and Self-Presentation
63(25)
Comprehension Test A
86(1)
Comprehension Test B
87(1)
Self-Diagnosis
88(1)
Summary
89(2)
Answers
91(2)
Developing and Maintaining Trust
93(30)
Introduction
93(1)
Developing and Maintaining Trust
94(2)
Building Interpersonal Trust
96(1)
Being Trusting and Trustworthy
97(2)
Trust and Communication
99(1)
Destroying Trust
99(1)
Reestablishing Trust After It Has Been Broken
100(1)
Trusting Appropriately
101(1)
Trusting as a Self-Fulfilling Prophecy
102(1)
Personal Proclivity to Trust
102(1)
Trust in Friendships
103(17)
Comprehension Test
103(16)
Chapter Review
119(1)
Self-Diagnosis
120(1)
Summary
121(1)
Answers
121(2)
Increasing Your Communication Skills
123(1)
Introduction
123(1)
What Is Communication?
124(4)
Effective Communication Versus Misunderstandings
128(4)
Comprehension Test A
131(1)
Sending Messages Effectively
132(16)
Comprehension Test B
135(12)
Comprehension Test C
147(1)
Improving Your Receiving Skills
148(3)
Theory on Listening and Responding
151(4)
Comprehension Test D
153(2)
Theory on Selective Perception in Listening and Responding
155(6)
Comprehension Test E
157(1)
Comprehension Test F
158(3)
Toward Improved Communication Skills
161(2)
Chapter Review
161(2)
Self-Diagnosis
163(1)
Summary
164(1)
Answers
164(3)
Expressing Your Feelings Verbally
167(177)
The Power of Feelings
167(1)
Saying What You Feel
168(2)
What's Going on Inside?
170(6)
Comprehension Test A
175(1)
When Feelings Are Not Expressed
176(2)
Comprehension Test B
177(1)
Expressing Your Feelings Verbally
178(9)
Comprehension Test C
180(7)
Checking Your Perception of Another's Feelings
187(3)
Chapter Review
189(1)
Self-Diagnosis
190(1)
Summary
190(1)
Answers
191(2)
Expressing Your Feelings Nonverbally
193(22)
Introduction
193(1)
Nonverbal Communication
194(2)
Characteristics of Nonverbal Communication
196(2)
The Importance of Congruence Between Verbal and Nonverbal Messages
198(1)
Status and Power in Nonverbal Expressions
199(13)
Chapter Review
211(1)
Self-Diagnosis
212(1)
Summary
212(1)
Answers
213(2)
Helpful Listening and Responding
215(36)
Responding to Another Person's Problems
215(9)
Intentions Underlying the Responses
224(9)
Comprehension Test A
232(1)
Helping People Solve Their Problems
233(1)
Listening and Responding Alternatives
234(2)
Comprehension Test B
236(1)
Phrasing an Accurate Understanding Response
236(12)
Chapter Review
247(1)
Self-Diagnosis
248(1)
Summary
248(1)
Answers
249(2)
Resolving Interpersonal Conflicts
251(48)
Inevitability of Conflicts
251(1)
Understanding Conflicts of Interest
252(2)
Comprehension Test A
253(1)
Mastering the Conflict Strategies
254(6)
Comprehension Test B
260(1)
Negotiating to Solve the Problem
260(12)
Try, Try Again
272(1)
Refusal Skills: This Issue Is Nonnegotiable
272(24)
Chapter Review
295(1)
Self-Diagnosis
296(1)
Summary
297(1)
Answers
297(2)
Anger, Stress, and Managing Feelings
299(42)
The Nature of Stress
299(6)
Managing Stress Through Social Support Systems
305(1)
The Nature and Value of Anger
306(3)
Comprehension Test
309(1)
Rules for Managing Anger Constructively
309(14)
Eliminating Unwanted Feelings from Your Life
323(10)
How to Deal with an Angry Person
333(3)
Anger and Negotiations
336(2)
Chapter Review
338(1)
Self-Diagnosis
338(1)
Summary
339(1)
Answers
339(2)
Building Relationships with Diverse Individuals
341(36)
Introduction
341(2)
Step One: Recognize and Value Diversity
343(1)
Step Two: Interact with Diverse Individuals in a Cooperative Context
344(1)
Step Three: Build Pride in Your Historical and Cultural Identity
345(5)
Step Four: Appreciate Others' Historical and Cultural Backgrounds
350(2)
Step Five: Establish a Superordinate Identity
352(3)
Step Six: Reduce Internal Barriers to Constructive Interaction
355(10)
Step Seven: Resolve Conflicts Constructively
365(1)
Step Eight: Internalize Pluralistic Values
365(1)
Other Aspects of Diversity
366(5)
Friendships
371(3)
Chapter Review
373(1)
Self-Diagnosis
374(1)
Summary
374(1)
Answers
375(2)
Ethics of Relationships
377(16)
Relationships and Ethics
377(1)
Guidelines for Ethical Relationships
378(11)
Chapter Review
388(1)
Self-Diagnosis
389(1)
Summary
390(1)
Answers
391(2)
Epilogue
393(14)
Importance of Interpersonal Skills
393(2)
Interpersonal Effectiveness, Self-Actualization, and Interpersonal Skills
395(5)
Looking Forward
400(7)
Appendix407(4)
Glossary411(10)
References421(3)
Index424

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