Rent 9780205367412 | Reaching Out : Interpersonal Effectiveness and Self-Actualization

Summary Table of Contents

Reaching Out provides the theory and experience necessary for students to develop effective interpersonal skills. By reviewing current psychological research on how to build and maintain friendships and then integrating this material with a rich array of skill-building exercises, the text provides a thorough and appealing approach to learning about interpersonal skills. Readers acquire the skills and knowledge to do the following: a) get to know and trust each other; b) communicate with each other accurately and unambiguously; c) resolve conflicts and relationship problems constructively; and d) encourage and appreciate diversity. No matter what occupations or relationships students become involved in, their success will largely be determined by how skilled they are interpersonally. With this text, students begin a journey of continuous improvement.

Preface

xiii

The Importance of Interpersonal Skills

(38)

The Power of Interpersonal Skills

(1)

... MORE

The Relationship Imperative

(3)

Why Improve Your Interpersonal Skills?

(1)

Your Invitation to Improve Your Interpersonal Skills

(1)

What's in This Book

(2)

Interpersonal Interaction and Relationships

(3)

The Value of Interpersonal Relationships

(7)

Difficulties in Forming Relationships

(4)

The Application of Social Science Research to Interpersonal Skills

(1)

Learning from Experience

(2)

Learning Interpersonal Skills

(3)

Accepting the Invitation

(7)

Comprehension Test A

(1)

Comprehension Test B

(5)

Summary

(1)

Answers

(2)

Self-Disclosure

(54)

Introduction

(6)

Being Open with and to Other People

(1)

Openness with Other Individuals

(5)

Self-Disclosure and Self-Awareness

(6)

Self-Awareness Through Feedback from Others

(5)

Self-Acceptance and Self-Disclosure

(1)

Self-Disclosure and Self-Presentation

(25)

Comprehension Test A

(1)

Comprehension Test B

(1)

Self-Diagnosis

(1)

Summary

(2)

Answers

(2)

Developing and Maintaining Trust

(30)

Introduction

(1)

Developing and Maintaining Trust

(2)

Building Interpersonal Trust

(1)

Being Trusting and Trustworthy

(2)

Trust and Communication

(1)

Destroying Trust

(1)

Reestablishing Trust After It Has Been Broken

100

(1)

Trusting Appropriately

101

(1)

Trusting as a Self-Fulfilling Prophecy

102

(1)

Personal Proclivity to Trust

102

(1)

Trust in Friendships

103

(17)

Comprehension Test

103

(16)

Chapter Review

119

(1)

Self-Diagnosis

120

(1)

Summary

121

(1)

Answers

121

(2)

Increasing Your Communication Skills

123

(1)

Introduction

123

(1)

What Is Communication?

124

(4)

Effective Communication Versus Misunderstandings

128

(4)

Comprehension Test A

131

(1)

Sending Messages Effectively

132

(16)

Comprehension Test B

135

(12)

Comprehension Test C

147

(1)

Improving Your Receiving Skills

148

(3)

Theory on Listening and Responding

151

(4)

Comprehension Test D

153

(2)

Theory on Selective Perception in Listening and Responding

155

(6)

Comprehension Test E

157

(1)

Comprehension Test F

158

(3)

Toward Improved Communication Skills

161

(2)

Chapter Review

161

(2)

Self-Diagnosis

163

(1)

Summary

164

(1)

Answers

164

(3)

Expressing Your Feelings Verbally

167

(177)

The Power of Feelings

167

(1)

Saying What You Feel

168

(2)

What's Going on Inside?

170

(6)

Comprehension Test A

175

(1)

When Feelings Are Not Expressed

176

(2)

Comprehension Test B

177

(1)

Expressing Your Feelings Verbally

178

(9)

Comprehension Test C

180

(7)

Checking Your Perception of Another's Feelings

187

(3)

Chapter Review

189

(1)

Self-Diagnosis

190

(1)

Summary

190

(1)

Answers

191

(2)

Expressing Your Feelings Nonverbally

193

(22)

Introduction

193

(1)

Nonverbal Communication

194

(2)

Characteristics of Nonverbal Communication

196

(2)

The Importance of Congruence Between Verbal and Nonverbal Messages

198

(1)

Status and Power in Nonverbal Expressions

199

(13)

Chapter Review

211

(1)

Self-Diagnosis

212

(1)

Summary

212

(1)

Answers

213

(2)

Helpful Listening and Responding

215

(36)

Responding to Another Person's Problems

215

(9)

Intentions Underlying the Responses

224

(9)

Comprehension Test A

232

(1)

Helping People Solve Their Problems

233

(1)

Listening and Responding Alternatives

234

(2)

Comprehension Test B

236

(1)

Phrasing an Accurate Understanding Response

236

(12)

Chapter Review

247

(1)

Self-Diagnosis

248

(1)

Summary

248

(1)

Answers

249

(2)

Resolving Interpersonal Conflicts

251

(48)

Inevitability of Conflicts

251

(1)

Understanding Conflicts of Interest

252

(2)

Comprehension Test A

253

(1)

Mastering the Conflict Strategies

254

(6)

Comprehension Test B

260

(1)

Negotiating to Solve the Problem

260

(12)

Try, Try Again

272

(1)

Refusal Skills: This Issue Is Nonnegotiable

272

(24)

Chapter Review

295

(1)

Self-Diagnosis

296

(1)

Summary

297

(1)

Answers

297

(2)

Anger, Stress, and Managing Feelings

299

(42)

The Nature of Stress

299

(6)

Managing Stress Through Social Support Systems

305

(1)

The Nature and Value of Anger

306

(3)

Comprehension Test

309

(1)

Rules for Managing Anger Constructively

309

(14)

Eliminating Unwanted Feelings from Your Life

323

(10)

How to Deal with an Angry Person

333

(3)

Anger and Negotiations

336

(2)

Chapter Review

338

(1)

Self-Diagnosis

338

(1)

Summary

339

(1)

Answers

339

(2)

Building Relationships with Diverse Individuals

341

(36)

Introduction

341

(2)

Step One: Recognize and Value Diversity

343

(1)

Step Two: Interact with Diverse Individuals in a Cooperative Context

344

(1)

Step Three: Build Pride in Your Historical and Cultural Identity

345

(5)

Step Four: Appreciate Others' Historical and Cultural Backgrounds

350

(2)

Step Five: Establish a Superordinate Identity

352

(3)

Step Six: Reduce Internal Barriers to Constructive Interaction

355

(10)

Step Seven: Resolve Conflicts Constructively

365

(1)

Step Eight: Internalize Pluralistic Values

365

(1)

Other Aspects of Diversity

366

(5)

Friendships

371

(3)

Chapter Review

373

(1)

Self-Diagnosis

374

(1)

Summary

374

(1)

Answers

375

(2)

Ethics of Relationships

377

(16)

Relationships and Ethics

377

(1)

Guidelines for Ethical Relationships

378

(11)

Chapter Review

388

(1)

Self-Diagnosis

389

(1)

Summary

390

(1)

Answers

391

(2)

Epilogue

393

(14)

Importance of Interpersonal Skills

393

(2)

Interpersonal Effectiveness, Self-Actualization, and Interpersonal Skills

395

(5)

Looking Forward

400

(7)

Appendix

407

(4)

Glossary

411

(10)

References

421

(3)

Index

424

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Reaching Out : Interpersonal Effectiveness and Self-Actualization

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