Rent 9780205308354 | Reaching Out : Interpersonal Effectiveness and Self-Actualization

Summary Table of Contents

Reaching Out provides the theory and experience necessary for students to develop effective interpersonal skills. By reviewing current psychological research on how to build and maintain friendships and then integrating this material with a rich array of skill-building exercises, the text provides a thorough and appealing approach to learning about interpersonal skills. Readers acquire the skills and knowledge to do the following: a) get to know and trust each other; b) communicate with each other accurately and unambiguously; c) resolve conflicts and relationship problems constructively; and d) encourage and appreciate diversity. No matter what occupations or relationships students become involved in, their success will largely be determined by how skilled they are interpersonally. With this book, students begin a journey of continuous improvement.

Preface

Importance of Interpersonal Skills

(38)

The Power of Interpersonal Skills

(1)

... MORE

The Relationship Imperative

(3)

Why Improve Your Interpersonal Skills?

(1)

Your Invitation to Improve Your Interpersonal Skills

(1)

What's in This Book

(2)

Interpersonal Interaction and Relationships

(3)

The Value of Interpersonal Relationships

(7)

Difficulties in Forming Relationships

(4)

The Application of Social Science Research to Interpersonal Skills

(1)

Learning from Experience

(2)

Learning Interpersonal Skills

(3)

Accepting the Invitation

(7)

Comprehension Test A

(1)

Comprehension Test B

(5)

Summary

(1)

Answers

(2)

Self-Disclosure

(54)

Introduction

(6)

Being Open with and to Other People

(1)

Openness with Other Individuals

(5)

Self-Disclosure and Self-Awareness

(6)

Self-Awareness Through Feedback from Others

(5)

Self-Acceptance and Self-Disclosure

(1)

Self-Disclosure and Self-Presentation

(25)

Comprehension Test A

(1)

Comprehension Test B

(1)

Self-Diagnosis

(1)

Summary

(2)

Answers

(2)

Developing and Maintaining Trust

(30)

Introduction

(1)

Developing and Maintaining Trust

(2)

Being Trusting and Trustworthy

(1)

Building Interpersonal Trust

(2)

Destroying Trust

(1)

Reestablishing Trust After It Has Been Broken

100

(1)

Trusting Appropriately

100

(21)

Comprehension Test

103

(17)

Chapter Review

120

(1)

Self-Diagnosis

121

(1)

Summary

121

(1)

Answers

121

(2)

Increasing Your Communication Skills

123

(44)

Introduction

123

(1)

What Is Communication?

124

(4)

Effective Communication Versus Misunderstandings

128

(4)

Comprehension Test A

131

(1)

Sending Messages Effectively

132

(16)

Comprehension Test B

135

(12)

Comprehension Test C

147

(1)

Improving Your Receiving Skills

148

(3)

Theory on Listening and Responding

151

(4)

Comprehension Test D

153

(2)

Theory on Selective Perception in Listening and Responding

155

(6)

Comprehension Test E

157

(1)

Comprehension Test F

158

(3)

Toward Improved Communication Skills

161

(2)

Chapter Review

161

(2)

Self-Diagnosis

163

(1)

Summary

164

(1)

Answers

164

(3)

Expressing Your Feelings Verbally

167

(26)

The Power of Feelings

167

(1)

Saying What You Feel

168

(2)

What's Going on Inside?

170

(6)

Comprehension Test A

175

(1)

When Feelings Are Not Expressed

176

(2)

Comprehension Test B

177

(1)

Expressing Your Feelings Verbally

178

(9)

Comprehension Test C

180

(7)

Checking Your Perception of Another's Feelings

187

(3)

Chapter Review

189

(1)

Self-Diagnosis

190

(1)

Summary

190

(1)

Answers

191

(2)

Expressing Your Feelings Nonverbally

193

(20)

Introduction

193

(1)

Nonverbal Communication

194

(11)

Importance of Making Your Verbal and Nonverbal Messages Congruent

205

(5)

Chapter Review

210

(1)

Self-Diagnosis

210

(1)

Summary

211

(1)

Answers

211

(2)

Helpful Listening and Responding

213

(36)

Responding to Another Person's Problems

213

(9)

Intentions Underlying the Responses

222

(9)

Comprehension Test A

230

(1)

Helping People Solve Their Problems

231

(1)

Listening and Responding Alternatives

232

(2)

Comprehension Test B

234

(1)

Phrasing an Accurate Understanding Response

234

(12)

Chapter Review

245

(1)

Self-Diagnosis

246

(1)

Summary

246

(1)

Answers

247

(2)

Resolving Interpersonal Conflicts

249

(56)

You Must Negotiate

249

(13)

Comprehension Test A

260

(2)

Conflict Strategies

262

(7)

Comprehension Test B

267

(2)

Negotiating

269

(6)

Effective Problem-Solving Negotiating

275

(22)

Refusal Skills: This Issue Is Nonnegotiable

297

(2)

Negotiation: A Review of the Rules

299

(3)

Chapter Review

301

(1)

Self-Diagnosis

302

(1)

Summary

303

(1)

Answers

303

(2)

Anger, Stress, and Managing Feelings

305

(42)

The Nature of Stress

305

(6)

Managing Stress Through Social Support Systems

311

(1)

The Nature and Value of Anger

312

(3)

Comprehension Test

315

(1)

Rules for Managing Anger Constructively

315

(14)

Eliminating Unwanted Feelings from Your Life

329

(10)

How to Deal with an Angry Person

339

(3)

Anger and Negotiations

342

(2)

Chapter Review

344

(1)

Self-Diagnosis

344

(1)

Summary

345

(1)

Answers

345

(2)

Building Relationships with Diverse Individuals

347

(36)

Introduction

347

(2)

Step One: Recognize and Value Diversity

349

(1)

Step Two: Interact with Diverse Individuals in a Cooperative Context

350

(1)

Step Three: Build Pride in Your Historical and Cultural Identity

351

(5)

Step Four: Appreciate Others' Historical and Cultural Backgrounds

356

(2)

Step Five: Establish a Superordinate Identity

358

(3)

Step Six: Reduce Internal Barriers to Constructive Interaction

361

(9)

Step Seven: Resolve Conflicts Constructively

370

(1)

Step Eight: Internalize Pluralistic Values

371

(2)

Other Aspects of Diversity

373

(4)

Friendships

377

(3)

Chapter Review

379

(1)

Self-Diagnosis

380

(1)

Summary

380

(1)

Answers

381

(2)

Barriers to Interpersonal Effectiveness

383

(20)

Introduction

383

(1)

Managing Anxiety and Fear

384

(5)

Breathing

389

(1)

Progressive Muscle Relaxation

390

(2)

Shyness

392

(1)

Understanding Your Shyness

393

(1)

Building Your Self-Esteem

394

(3)

Avoiding Self-Blame

397

(1)

Mistakes and Self-Talk

398

(2)

Chapter Review

400

(1)

Self-Diagnosis

400

(1)

Summary

401

(1)

Answers

401

(2)

Epilogue

403

(14)

Importance of Interpersonal Skills

403

(2)

Interpersonal Effectiveness, Self-Actualization, and Interpersonal Skills

405

(5)

Looking Forward

410

(7)

Appendix

417

(4)

Glossary

421

(8)

References

429

(2)

Index

431

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Reaching Out : Interpersonal Effectiveness and Self-Actualization

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