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The Quality Technician's Handbook

ISBN: 9780136742500 | 0136742505
Edition: 4th
Format: Hardcover
Publisher: Prentice Hall
Pub. Date: 1/1/2000

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SummaryTable of Contents
An ASQ best-seller, this text covers a variety of the basic skills that contribute to outgoing quality at the technician level. It is now one of the primary reference books used by people taking the ASQ Certification Exams.
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Introduction to Quality
1(10)
The Quality Organization
2(1)
Quality Systems
2(3)
Quality and Communication
5(1)
Motivation (Human Factors) and Quality
6(2)
Review Questions
8(2)
Total Quality Management
10(29)
Quality Functions
11(1)
Responsibility for Quality
12(10)
TQM Tools
22(8)
A Systematic Approach to TQM
30(2)
Management Involvement and Commitment
32(1)
Metrics
33(1)
Problem Solving
34(1)
Summary
34(1)
Review Questions
35(4)
Quality Costs
39(12)
Categories of Quality Costs
39(1)
Quality Cost Relationships
40(1)
Pareto's Law and Quality Costs
41(2)
Graphs, Charts, and Quality Costs
43(1)
Prevention: The Return on Quality Investment (ROQI)
44(2)
Quality Cost Reporting
46(1)
Quality Cost System Results
47(2)
Review Questions
49(2)
Quality Audits
51(12)
Why Audit?
51(1)
Key Steps of the Auditing Process
52(1)
Audit Findings and Observations
52(1)
Types of Quality Audits
52(1)
Audit Approaches and Purposes
53(1)
Auditors and Audit Teams
54(1)
Planning the Audit
55(1)
Coducting the Audit
56(2)
Audit Reporting
58(1)
Corrective Action
59(1)
Closing the Audit
60(1)
Review Questions
60(3)
Inspection Systems and Planning
63(20)
Inspection Systems
63(1)
Inspection Points
64(2)
Inspection Personnel
66(1)
Inspection Planning
66(14)
Review Questions
80(3)
Reading Engineering Drawings
83(20)
Lines on an Engineering Drawing
83(4)
Orthographic Projection Views
87(2)
Change Block, Notes, and Tabular Dimensions
89(2)
The Title Block
91(1)
Rules to Follow When Using Engineering Drawings
92(1)
Tolerances
93(2)
Allowances and Fits
95(1)
Threads (Nomenclature)
96(2)
Chamfers
98(1)
Review Questions
99(4)
Geometric Dimensioning and Tolerancing
103(56)
Comparison of ANSI Y14.5 Symbols
105(1)
Other Drawing Symbols
105(1)
The Dimension Origin Symbol
105(5)
Maximum Material Condition---Least Material Condition
110(2)
The Virtual Condition
112(2)
General Rules for ASME Y14.5M---1994 Tolerancing
114(1)
Inspecting Size Tolerances per ASME Y14.5 Rule 1
115(1)
Datums
116(2)
Datum Targets
118(4)
How to Contact Feature Datums
122(1)
Coordinate Method of Positioning Features
123(2)
Position Tolerancing
125(3)
When Features Are Out of Position Tolerance
128(3)
Converting Position Tolerances to Coordinate Tolerances
131(2)
Understanding Bonus Tolerancing
133(2)
Additional Tolerance from Size Datums
135(1)
Chain, Baseline, and Direct Dimensioning
135(1)
Composite Position Tolerances
136(1)
Position Tolerance Stated at LMC
137(2)
Zero Position Tolerances at MMC
139(1)
Bidirectional Position Tolerances
140(2)
Position: Fixed and Floating Fastener Cases
142(2)
Projected Tolerance Zones
144(2)
Functional Gages
146(4)
The Chain Line
150(2)
Changes in the Geometric Tolerancing Standard
152(1)
Review Questions
152(7)
Graphical Inspection Analysis
159(30)
Geometric Tolerancing Principles
159(9)
Graphical Inspection Analysis Procedure
168(10)
Work Problems
178(4)
Graphical Inspection Analysis Advantages
182(4)
Computer Inspection Analysis
186(1)
Review Questions
187(2)
Common Measuring Tools and Measurements
189(78)
Dimensional Measurement
189(1)
Measuring Tools
189(2)
Measurements and Accuracy
191(2)
Types of Measurement Errors
193(1)
The Steel Rule
193(2)
Spring Calipers
195(1)
Gage Blocks
196(3)
Mechanical Indicators
199(5)
Cosine Error in Indicators
204(2)
TIR, FIR, and FIM
206(1)
Dial Indicating Gages
207(11)
Micrometers
218(12)
Vernier Instruments
230(3)
Telescoping Gages
233(4)
Small Hole Gages
237(1)
Attribute Gages
237(7)
Radius Gages
244(1)
Tapered (Adjustable) Parallels
245(3)
Centerline Attachments
248(3)
Mechanical Comparators
251(4)
Measuring and Gaging Internal Threads
255(1)
Measuring and Gaging External Threads
256(2)
Measuring Threads: The Three-Wire Method
258(3)
Basic Calibration Techniques
261(1)
Review Questions
262(5)
Surface Plate Inspection Methods
267(37)
Surface Plates
267(3)
Fixed Parallels
270(2)
Care of Surface Plates
272(1)
Surface Gages
272(3)
Possible Sources of Errors in Measurement
275(1)
Making Linear Measurements Using the Transfer Method or the Direct Reading Method
275(3)
Centerline Measurement of Features
278(1)
Parallelism Measurement
279(2)
Flatness Measurement
281(2)
Concentricity Measurement
283(1)
Runout Tolerances
284(3)
Perpendicularity (Squareness) Measurement
287(2)
Coaxiality Measurement (Using Position Tolerance)
289(1)
Angularity Measurement: Angularity versus Simple Angles
290(4)
Symmetry
294(2)
Straightness (of an Axis)
296(2)
Straightness Measurement: Straightness of Surface Elements
298(1)
Using Profile Tolerances for Coplanarity
299(1)
Review Questions
300(4)
Special Measuring Equipment and Techniques
304(48)
Digital Measuring Equipment
304(1)
Flatness Measurement (Using Optical Flats)
305(5)
Mesuring Surface Finish
310(8)
Pneumatic Comparators (Air Gages)
318(3)
Circularity (Roundness) Measurement
321(3)
Cylindricity
324(2)
Free State Variation
326(2)
Optical Comparators (Profile Tolerances)
328(4)
Profile Tolerances per ANSI Y14.5M---1982
332(3)
Coordinate Measuring Machines
335(5)
Torque Measurement
340(2)
Hardness Testing
342(6)
Review Questions
348(4)
Lot-by-Lot Acceptance Sampling Plans
352(47)
Basic Probability
352(4)
Sample Statistics versus Population Parameters
356(1)
Probability Distributions for Attributes
357(4)
Relationships Between Sampling and 100% Inspection
361(2)
Lot-by-Lot Acceptance Sampling versus Process Control Sampling
363(1)
Random Sampling
364(3)
Using ANSI/ASQC Z1.4 for Sampling Inspection
367(6)
Introduction to Dodge-Romig Sampling Tables
373(1)
ANSI/ASQC Z1.9 Variables Sampling Tables
374(15)
Operating Characteristic (OC) Curves
389(5)
Review Questions
394(5)
Statistical Process Control
399(84)
Objectives of SPC
399(1)
Tools for Process Control
400(1)
The Importance of Distribution
401(5)
Measures of Central Tendency
406(3)
Measures of Dispersion (Variation)
409(4)
Computing the Average, Range, and Standard Deviation with Negative Numbers in the Data
413(2)
Definition of a Process in Control
415(1)
Control Limits versus Specification Limits
416(2)
Table for the Initial Selection of Subgroup Sizes and Intervals
418(1)
Various Plotting Errors to Avoid
418(1)
How Measurement Errors Affect Charts
419(1)
Importance of Rational Subgroups
419(1)
How Calculation Errors Affect Charts
420(1)
Guidelines for Starting an Average and Range Control Chart
421(4)
Average and Sigma Charts
425(3)
Median Control Charts
428(2)
Control Charts for Individuals and Moving Ranges
430(4)
Attribute Control Charts
434(16)
Interpreting Control Charts: Pattern Analysis
450(5)
Process Capability
455(15)
Gage Repeatability and Reproducibility Studies
470(7)
Miscellaneous Topics
477(2)
Review Questions
479(4)
Shop Mathematics
483(58)
Adding and Subtracting Fractions
483(5)
Multiplying and Dividing Fractions
488(1)
Working with Decimals
489(3)
Adding and Subtracting Angles
492(2)
Working with Equations
494(2)
The Circle
496(6)
Perimeters
502(2)
Areas
504(3)
Volumes
507(3)
Solving the Right Triangles for Sides Only: The Pythagorean Theorem
510(3)
Solving the Right Triangle
513(8)
Memorizing the Trigonometry Formulas for the Right Triangle
521(1)
Solving Oblique Triangles
522(4)
Tapers
526(5)
Units of Measurement
531(1)
Metric of English: A Comparison
532(2)
Ratios
534(1)
Temperature Conversion
534(2)
The Real Number Line
536(1)
The Cartesian Coordinate System
536(2)
Scientific Notation
538(1)
Review Questions
539(2)
Glossary A Quality Terms and Definitions541(8)
Glossary B Various Manufacturing Processes549(4)
Glossary C Terms Used in Reliability553(4)
Glossary D Overview of Nondestructive Evaluation (NDE) Methods557(2)
Bibliography559(2)
Appendix Tables561(6)
Subject Index567(10)
Formulas Index577

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