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The Quality Technician's Handbook

ISBN: 9780134373287 | 0134373286
Edition: 3rd
Format: Hardcover
Publisher: Prentice Hall Professional Technical Reference
Pub. Date: 1/1/1996

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SummaryTable of ContentsAuthor Biography
An ASQ best-seller, this volume covers a variety of the basic skills that contribute to ongoing quality at the technician level. It is now one of the primary reference books used by people taking the ASQ Certification Exams. The volume provides an introduction to quality, and examines total quality management, quality costs and audits, inspection systems and planning, reading engineering drawings, geometric dimensioning and tolerancing, graphical inspection analysis, common measuring tools and measurements, plate inspection methods, special measuring equipment and techniques, lot-by-lot acceptance sampling plans, statistical process control and shop mathematics. For Quality Engineers, Quality Technicians and Inspectors.
1 Introduction to Quality
1(10)
The Quality of Organization
2(1)
Quality Systems
... MORE2(4)
Quality and Communication
6(1)
Motivation (Human Factors) and Quality
6(5)
2 Total Quality Management
11(21)
Quality Functions
12(1)
Responsibility for Quality
13(12)
TQM Tools
25(6)
A Systematic Approach to TQM
31(1)
Senior Management Involvement and Commitment
32(1)
Metrics
33(1)
Problem Solving
33(8)
3 Quality Costs
41(14)
Categories of Quality Costs
41(2)
Quality Cost Relationships
43(1)
Pareto's Law and Quality Costs
43(2)
Graphs, Charts, and Quality Costs
45(3)
Prevention: The Return on Quality Investment (ROQI)
48(1)
Quality Cost Reporting
49(1)
Quality Cost System Results
50(5)
4 Quality Audits
55(14)
Key Steps of the Auditing Process
55(1)
Audit Findings and Observations
56(1)
Types of Quality Audits
56(1)
Audit Approaches and Purposes
57(1)
Auditors and Audit Teams
58(1)
Planning the Audit
59(1)
Conducting the Audit
60(3)
Audit Reporting
63(1)
Corrective Action
64(1)
Closing the Audit
64(1)
Why Audit?
65(4)
5 Inspection Systems and Planning
69(22)
Inspection Systems
69(2)
Inspection Points
71(1)
Inspection Personnel
72(1)
Inspection Planning
72(19)
6 Reading Engineering Drawings
91(20)
Lines on an Engineering Drawing
91(4)
Orthographic Projection Views
95(2)
Change Block, Notes, and Tabular Dimensions
97(2)
The Title Block
99(2)
Rules to Follow When Using Engineering Drawings
101(1)
Tolerances
101(2)
Allowances and Fits
103(2)
Threads (Nomenclature)
105(2)
Chamfers
107(4)
7 Geometric Dimensioning and Tolerancing
111(56)
Comparison of ANSI Y14.5 Symbols
113(1)
Optional Drawing Symbols
113(1)
The Dimension Origin Symbol
113(6)
Maximum Material Condition--Least Material Condition
119(1)
The Virtual Condition
120(2)
General Rules for ANSI Y14.5M-1982 Tolerancing
122(1)
Inspecting Size Tolerances per ANSI Y14.5 Rule 1
123(2)
Datums
125(2)
Datum Targets (per ANSI Y14.5M-1982)
127(3)
How to Contact Feature Datums
130(2)
Coordinate Method of Positioning Features
132(1)
Position (per ANSI Y14.5)
133(3)
When Features Are Out of Position Tolerance
136(3)
Converting Position Tolerances to Coordinate Tolerances
139(2)
Understanding ANSI Y14.5 Bonus Tolerancing
141(2)
Additional Tolerance from Size Datums
143(1)
Chain, Baseline, and Direct Dimensioning
144(1)
Composite Position Tolerances
145(1)
Position Tolerance Stated at LMC
146(1)
Zero Position Tolerance at MMC
147(2)
Bidirectional Position Tolerances
149(2)
Position: Fixed and Floating Fastener Cases
151(2)
Projected Tolerance Zones
153(2)
Functional Gages per ANSI Y14.5
155(4)
The Chain Line
159(8)
8 Graphical Inspection Analysis
167(32)
Geometric Tolerancing Principles
167(9)
Graphical Inspection Analysis Procedure
176(12)
Work Problems
188(3)
Graphical Inspection Analysis Advantages
191(5)
Computer Inspection Analysis
196(3)
9 Common Measuring Tools and Measurements
199(82)
Dimensional Measurement
199(1)
Measuring Tools
199(3)
Measurements and Accuracy
202(1)
Types of Measurement Errors
203(1)
The Steel Rule
204(2)
Spring Calipers
206(1)
Gage Blocks
207(3)
Mechanical Indicators
210(5)
Cosine Error in Indicators
215(2)
TIR, FIR, and FIM
217(2)
Dial Indicating Gages
219(11)
Micrometers
230(11)
Vernier Instruments
241(5)
Telescoping Gages
246(3)
Small Hole Gages
249(3)
Attribute Gages
252(5)
Radius Gages
257(2)
Tapered (Adjustable) Parallels
259(2)
Centerline Attachments
261(2)
Mechanical Comparators
263(4)
Measuring and Gaging Internal Threads
267(2)
Measuring and Gaging External Threads
269(3)
Measuring Threads: The Three-Wire Method
272(2)
Basic Calibration Techniques
274(7)
10 Surface Plate Inspection Methods
281(40)
Surface Plates
281(4)
Fixed Parallels
285(1)
Care of Surface Plates
286(1)
Surface Gages
287(2)
Possible Sources of Errors in Measurement
289(1)
Making Linear Measurements Using the Transfer Method or the Direct Reading Method
290(2)
Centerline Measurement of Features
292(2)
Parallelism Measurement
294(2)
Flatness Measurement
296(2)
Concentricity Measurement
298(2)
Runout Tolerances
300(2)
Perpendicularity (Squareness) Measurement
302(2)
Coaxiality Measurement (Using Position Tolerance)
304(2)
Angularity Measurement: Angularity versus Simple Angles
306(4)
Symmetry (Recently Changed to Position)
310(2)
Straightness (of an Axis)
312(2)
Straightness Measurement: Straightness of Surface Elements
314(1)
Using Profile Tolerances for Coplanarity
315(6)
11 Special Measuring Equipment and Techniques
321(52)
Digital Measuring Equipment
321(2)
Flatness Measurement (Using Optical Flats)
323(4)
Measuring Surface Finish
327(9)
Pneumatic Comparators (Air Gages)
336(4)
Circularity (Roundness) Measurement
340(3)
Cylindricity
343(2)
Free State Variation per ANSI Y14.5M-1982
345(2)
Optical Comparators (Profile Tolerances)
347(4)
Profile Tolerances per ANSI Y14.5M-1982
351(3)
Coordinate Measuring Machines
354(5)
Torque Measurement
359(3)
Hardness Testing
362(11)
12 Lot-by-Lot Acceptance Sampling Plans
373(38)
Basic Probability
374(4)
Sample Statistics versus Population Parameters
378(1)
Probability Distributions for Attributes
379(6)
Relationships Between Sampling and 100 Percent Inspection
385(1)
Lot-by-Lot Acceptance Sampling versus Process Control Sampling
386(1)
Random Sampling
387(4)
Using Mil-Std-105E for Sampling Inspection
391(6)
Introduction to Dodge-Romig Sampling Tables
397(1)
Mil-Std-414 Variables Sampling Tables
398(6)
Operating Characteristic (OC) Curves
404(7)
13 Statistical Process Control
411(76)
Objectives of SPC
412(1)
Tools for Process Control
412(1)
The Importance of Distribution
413(5)
Measures of Central Tendency
418(4)
Measures of Dispersion (Variation)
422(3)
Computing the Average, Range, and Standard Deviation with Negative Numbers in the Data
425(3)
Definition of a Process in Control
428(1)
Control Limits versus Specification Limits
429(1)
Table for the Initial Selection of Subgroup Sizes and Intervals
430(1)
Various Plotting Errors to Avoid
431(1)
How Measurement Errors Affect Charts
431(1)
Importance of Rational Subgroups
432(1)
How Calculation Errors Affect Charts
433(1)
Guidelines for Starting an Average and Range Control Chart
434(3)
Average and Sigma Charts
437(3)
Median Control Charts
440(1)
Control Charts for Individuals and Moving Ranges
441(4)
Attribute Control Charts
445(9)
Interpreting Control Charts: Pattern Analysis
454(5)
Process Capability
459(16)
Gage Repeatability and Reproducibility Studies
475(7)
Miscellaneous Topics
482(5)
14 Shop Mathematics
487(58)
Adding and Subtracting Fractions
487(5)
Multiplying and Dividing Fractions
492(1)
Working with Decimals
493(4)
Adding and Subtracting Angles
497(2)
Working with Equations
499(2)
The Circle
501(6)
Perimeters
507(2)
Areas
509(3)
Volumes
512(4)
Solving the Right Triangle for Sides Only: The Pythagorean Theorem
516(3)
Solving the Right Triangle
519(6)
Memorizing the Trigonometry Formulas for the Right Triangle
525(1)
Solving Oblique Triangles
526(4)
Tapers
530(4)
Units of Measurement
534(1)
Metric or English: A Comparison
535(2)
Ratios
537(1)
Temperature Conversion
537(2)
The Real Number Line
539(1)
The Cartesian Coordinate System
539(2)
Scientific Notation
541(4)
Glossary A Quality Terms and Definitions545(8)
Glossary B Various Manufacturing Processes553(4)
Glossary C Terms Used in Reliability557(4)
Glossary D Overview of Nondestructive Evaluation (NDE) Methods561(2)
Bibliography563(2)
Appendix Tables and Charts565(46)
Subject Index611(10)
Formulas Index621
Gary K. Griffith is President of Griffith Training, a productivity and quality consulting firm in Huntington Beach, California. He is a Senior Member of the American Society for Quality (ASQ), an ASQ Certified Quality Engineer, and a Fellow of the Institute for Advancement of Engineering (IAE).

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