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Quality Control

ISBN: 9780136325710 | 0136325718
Format: Hardcover
Publisher: Prentice Hall
Pub. Date: 8/1/1997

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SummaryTable of Contents
This highly successful book provides fundamental, yet comprehensive, coverage of quality control concepts. A practical state-of-the-art approach is stressed throughout. Sufficient theory is presented to ensure that the student has a sound understanding of the basic principles of quality control. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts.
PREFACEiii
1 INTRODUCTION TO QUALITY
1(14)
Introduction
1(1)
... MOREResponsibility for Quality
5(8)
Chief Executive Officer
13(2)
2 QUALITY-IMPROVEMENT TECHNIQUES
15(32)
Introduction
15(1)
Pareto Diagram
15(3)
Matrix Analysis
18(1)
Grier Diagram
19(2)
Time Series
21(1)
Cause-and-Effect Diagram
22(5)
Check Sheets
27(2)
Histogram
29(1)
Control Charts
29(1)
Process Capability
30(1)
Precontrol
30(1)
Scatter Diagram
30(3)
Run Chart
33(1)
Flow Diagram
33(1)
Seven Management and Planning Tools
34(1)
Problem-solving Method
35(12)
3 FUNDAMENTALS OF STATISTICS
47(60)
Introduction
47(5)
Frequency Distribution
52(14)
Measures of Central Tendency
66(7)
Measures of Dispersion
73(5)
Other Measures
78(3)
Concept of a Population and a Sample
81(3)
The Normal Curve
84(8)
Tests for Normality
92(5)
Computer Program
97(10)
4 CONTROL CHARTS FOR VARIABLES
107(70)
Introduction
107(8)
Control Chart Techniques
115(20)
State of Control
135(9)
Specifications
144(9)
Process Capability
153(6)
Different Control Charts
159(9)
Computer Program
168(9)
5 ADDITIONAL SPC TECHNIQUES FOR VARIABLES
177(30)
Introduction
177(1)
Continuous and Batch Processes
177(6)
Short-Run SPC
183(15)
Gage Control
198(9)
6 FUNDAMENTALS OF PROBABILITY
207(32)
Basic Concepts
207(12)
Discrete Probability Distributions
219(10)
Continuous Probability Distributions
229(2)
Distribution Interrelationship
231(2)
Computer Program
233(6)
7 CONTROL CHARTS FOR ATTRIBUTES
239(48)
Introduction
239(2)
Control Charts for Nonconforming Units
241(22)
Control Charts for Count of Nonconformities
263(11)
A Quality Rating System
274(3)
Computer Program
277(10)
8 LOT-BY-LOT ACCEPTANCE SAMPLING BY ATTRIBUTES
287(42)
Fundamental Concepts
287(8)
Statistical Aspects
295(22)
Sampling Plan Design
317(8)
Computer Program
325(4)
9 ACCEPTANCE SAMPLING SYSTEMS
329(62)
Lot-by-lot Acceptance Sampling Plans for Attributes
329(35)
Acceptance Sampling Plans for Continuous Production
364(8)
Acceptance Sampling Plans for Variables
372(12)
Computer Program
384(7)
10 RELIABILITY
391(28)
Fundamental Aspects
391(6)
Additional Statistical Aspects
397(10)
Life and Reliability Testing Plans
407(12)
11 COST OF POOR QUALITY
419(26)
Introduction
419(1)
Management Technique
420(1)
Cost of Poor Quality Categories and Elements
421(5)
Collection and Reporting
426(4)
Analysis
430(4)
Optimum
434(2)
Quality-Improvement Strategy
436(3)
Program Implementation
439(6)
12 COMPUTERS AND QUALITY CONTROL
445(12)
Introduction
445(1)
Data Collection
446(2)
Data Analysis, Reduction, and Reporting
448(3)
Statistical Analysis
451(1)
Process Control
451(2)
Automated Test and Inspection
453(1)
System Design
454(3)
13 TOTAL QUALITY MANAGEMENT
457(33)
Introduction
457(1)
Basic Approach
458(2)
Leadership
460(8)
Customer Satisfaction
468(4)
Employee Involvement
472(4)
Continuous Process Improvement
476(2)
Supplier Management
478(2)
Performance Measures
480(2)
Technical Techniques
482(4)
Deming's 14 Points
486(1)
Final Comments
486(4)
APPENDIX490(13)
Table A Areas Under the Normal Curve
490(2)
Table B Factors for Computing Central Lines and 3XXX Control Limits for XXX, s, and R Charts
492(1)
Table C The Poisson Distribution
493(5)
Table D Random Numbers
498(1)
Table E Commonly Used Conversion Factors
499(2)
SELECTED BIBLIOGRAPHY501(2)
GLOSSARY503(4)
ANSWERS TO SELECTED PROBLEMS507(8)
INDEX515

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