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Quality Control

ISBN: 9780131131279 | 0131131273
Edition: 8th
Format: Hardcover
Publisher: Prentice Hall
Pub. Date: 1/1/2009

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SummaryTable of Contents
For undergraduate/graduate-level courses in Quality Control, Statistical Process Control, Quality Improvement and Quality Assurance. Practical and state-of-the-art in approach, this text provides fundamentalyet comprehensivecoverage of quality control concepts. Sufficient theory is presented to ensure that students gain a sound understanding of the basic principles of quality control. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts.
1 INTRODUCTION TO QUALITY1(22)
Introduction
1(4)
Responsibility for Quality
5(7)
... MORE
Chief Executive Officer
12(1)
Computers and Quality Control
13(10)
2 TOTAL QUALITY MANAGEMENT PRINCIPLES AND PRACTICES23(52)
Introduction
23(1)
Basic Approach
24(2)
Leadership
26(9)
Customer Satisfaction
35(4)
Employee Involvement
39(4)
Continuous Process Improvement
43(10)
Supplier Partnership
53(1)
Performance Measures
54(18)
Deming's 14 Points
72(1)
Final Comments
72(3)
3 TOTAL QUALITY MANAGEMENT TOOLS AND TECHNIQUES75(42)
Statistical Process Control
75(15)
Acceptance Sampling
90(1)
Reliability
90(1)
Design of Experiments
90(1)
Taguchi's Quality Engineering
90(1)
Failure Mode and Effect Analysis
91(1)
Quality Function Deployment
91(1)
ISO 9000
92(16)
ISO 14000
108(1)
Benchmarking
109(1)
Total Productive Maintenance
109(1)
Management and Planning Tools
109(1)
Quality by Design
110(1)
Products Liability
110(1)
Information Technology
111(1)
Computer Program
111(6)
4 FUNDAMENTALS OF STATISTICS117(56)
Introduction
117(5)
Frequency Distribution
122(14)
Measures of Central Tendency
136(7)
Measures of Dispersion
143(5)
Other Measures
148(3)
Concept of a Population and a Sample
151(2)
The Normal Curve
153(7)
Tests for Normality
160(4)
Computer Program
164(9)
5 CONTROL CHARTS FOR VARIABLES173(68)
Introduction
173(8)
Control Chart Techniques
181(19)
State of Control
200(9)
Specifications
209(9)
Process Capability
218(5)
Six Sigma
223(2)
Different Control Charts
225(8)
Computer Program
233(8)
6 ADDITIONAL SPC TECHNIQUES FOR VARIABLES241(32)
Introduction
241(1)
Continuous and Batch Processes
241(6)
Multi-Vari Chart
247(1)
Short-Run SPC
248(16)
Gage Control
264(5)
Computer Program
269(4)
7 FUNDAMENTALS OF PROBABILITY273(28)
Basic Concepts
273(11)
Discrete Probability Distributions
284(10)
Continuous Probability Distributions
294(2)
Distribution Interrelationship
296(1)
Computer Program
297(4)
8 CONTROL CHARTS FOR ATTRIBUTES301(46)
Introduction
301(2)
Control Charts for Nonconforming Units
303(21)
Control Charts for Count of Nonconformities
324(10)
A Quality Rating System
334(4)
Computer Program
338(9)
9 LOT-BY-LOT ACCEPTANCE SAMPLING BY ATTRIBUTES347(40)
Fundamental Concepts
347(8)
Statistical Aspects
355(20)
Sampling Plan Design
375(8)
Computer Program
383(4)
10 ACCEPTANCE SAMPLING SYSTEMS387
Lot-by-Lot Acceptance Sampling Plans for Attributes
388(33)
Acceptance Sampling Plans for Continuous Production
421(8)
Acceptance Sampling Plans for Variables
429
11 RELIABILITY47(428)
Fundamental Aspects
447(6)
Additional Statistical Aspects
453(10)
Life and Reliability Testing Plans
463(7)
Availability and Maintainability
470(1)
Computer Program
471(4)
12 MANAGEMENT AN PLANNING TOOLS475(16)
Introduction
475(1)
Why, Why
476(1)
Forced Field Analysis
476(1)
Nominal Group Technique
477(1)
Affinity Diagram
477(1)
Interrelationship Diagram
477(3)
Tree Diagram
480(1)
Matrix Diagram
481(2)
Prioritization Matrices
483(2)
Process Decision Program Chart
485(1)
Activity Network Diagram
486(3)
Summary
489(2)
APPENDIX491(12)
Table A Areas Under the Normal Curve
492(2)
Table B Factors for Computing Central Lines and 3α Control Limits for X, s, and R Charts
494(1)
Table C The Poisson Distribution
495(5)
Table D Random Numbers
500(1)
Table E Commonly Used Conversion Factors
501(2)
SELECTED BIBLIOGRAPHY503(4)
GLOSSARY507(4)
ANSWERS TO SELECTED PROBLEMS511(6)
INDEX517

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