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| Preface | p. xi |
| Introduction | p. 1 |
| Quantitative Versus Qualitative Schools of Thought | p. 2 |
| Use of Triangulation in Research Methodology | p. 5 |
| Qualitative Strategies: Defining an Orientation | p. 8 |
| From a Symbolic Interactionist Perspective | p. 9 |
| Why Use Qualitative Methods? | p. 15 |
| A Plan of Presentation | p. 16 |
| References | p. 17 |