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| Preface | p. ix |
| Something has happened to communications | p. 1 |
| The impact of a changing society | p. 2 |
| How communications has changed | p. 4 |
| The key milestones | p. 8 |
| The implications for communicators | p. 11 |
| Fragmentation of the media | p. 11 |
| Relinquishing control | p. 14 |
| The lunatics have taken over the asylum | p. 19 |
| New ... MORE | p. 21 |
| Conversations with the audience | p. 23 |
| The new channels | p. 25 |
| Blogs | p. 26 |
| Wikis | p. 38 |
| RSS | p. 42 |
| Podcasting | p. 44 |
| Social bookmarking | p. 48 |
| Social networking | p. 50 |
| Digital PR and search engine optimization | p. 53 |
| How search engine optimization evolved | p. 53 |
| PR and natural search | p. 55 |
| Social search | p. 57 |
| The power of the new media | p. 59 |
| The Scrabulous story | p. 60 |
| The new ethics | p. 67 |
| The old ethics | p. 68 |
| The new ethics and enlightened self-interest | p. 72 |
| The wider impact | p. 74 |
| The blurring of channels | p. 77 |
| Integration through disintegration | p. 78 |
| It's the content not the channel | p. 79 |
| The battle for influence at the digital frontier | p. 83 |
| The third wave of online influence | p. 84 |
| Why the time has come for PR 2.0 | p. 85 |
| Issues management in the new Wild West | p. 86 |
| Horses and courses | p. 91 |
| Evaluating the need for digital PR | p. 92 |
| Politics | p. 96 |
| Entertainment | p. 102 |
| Industry and commerce | p. 104 |
| Digital PR architecture | p. 111 |
| The same...but different | p. 114 |
| Semantics | p. 122 |
| Tools of the trade | p. 125 |
| The Social Media Release | p. 125 |
| Social Media Newsroom | p. 130 |
| Creative digital assets | p. 131 |
| Evaluation and measurement | p. 133 |
| Search ranking as evaluation | p. 135 |
| Online tools | p. 136 |
| Outsourcing | p. 145 |
| Things to consider | p. 155 |
| Dodging bear traps | p. 157 |
| Fact and fiction | p. 157 |
| We are in public | p. 159 |
| Brand jacking | p. 159 |
| Parody | p. 160 |
| Economies with the truth | p. 161 |
| Failing expectations | p. 161 |
| Tone of voice | p. 162 |
| The major players | p. 163 |
| Video sharing | p. 164 |
| Social networks | p. 164 |
| Photo sharing | p. 169 |
| Blogging platforms | p. 170 |
| Content sharing | p. 172 |
| Other communities | p. 173 |
| The next big thing | p. 175 |
| The rise (and fall and rise again?) of Facebook | p. 175 |
| Twitter-the early bird? | p. 176 |
| Born again Friendster | p. 176 |
| Huddle time | p. 176 |
| More mashups | p. 177 |
| Scour | p. 177 |
| Index | p. 179 |
| Table of Contents provided by Ingram. All Rights Reserved. |