Amazon no longer offers textbook rentals. We do!

IT Project Management: On Track from Start to Finish, Second Edition

by: Phillips, Joseph

IT Project Management: On Track from Start to Finish, Second Edition

by: Phillips, Joseph

ISBN 13:
9780072232028
ISBN 10:
0072232021
Edition: 2nd
Format: Paperback
Copyright: 03/22/2004
Publisher: McGraw-Hill Australia

Rent

Sorry, this item is currently unavailable.

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Extend or Purchase Your Rental at Any Time

Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.

Summary

Renowned IT project management expert, Joseph Phillips, again delivers an authoritative, easy-to-understand guide that delves into all CompTIA IT Project+ certification objectives. The '¬SInside the Exam'¬ sections focus on the necessary topics to pass the new CompTIA exam. Each chapter features an end-of-chapter review, and the CD-ROM includes an IT Project+ practice test, plus templates and worksheets to use when managing a project. The included real-world examples that provide on-the-job insight from practicing project management professionals, and tie discussed theory to practice, make this comprehensive reference a must-have for IT staff.

Acknowledgments

xix

Introduction

xxi

1 Initiating the Project

(34)

Gathering Project Information

(11)

Establishing the Project Requirements

(4)

Possessing Multiple Personas

(2)

No Other Choices?

(1)

Interviewing Management

(2)

Interviewing the Stakeholders

(2)

Identify the Project Needs

(22)

Creating Reasonable Expectations

(1)

Creating the Project Charter

(1)

Project Charter Elements

(3)

Finding the Completion Date

(7)

Chapter Quiz

(3)

Chapter Exercises

(2)

Quiz Answers

(1)

Exercise solutions

(3)

2 Planning the Project

(36)

How to Plan

(8)

Creating a Feasibility Plan

(6)

Establishing Project Priority

(7)

Obtaining Budget Dollars

(3)

Creating an Approach

(20)

Create a Milestone List

(2)

Manage the Planning

(1)

Contingency Plans

(6)

Chapter Quiz

(3)

Chapter Exercises

(2)

Quiz Answers

(1)

Exercise Solutions

(4)

3 Working with Management

(40)

Defining the Organizational Structure

(3)

Working in a Functional Organization

(1)

Working in a Matrix Organization

(1)

Working in a Projectized Organization

(1)

Using Project Management Power

(1)

Presenting the Project to Management

(5)

Start at the End

(1)

The WIIFM Principle

(1)

Tailor the Presentation

(2)

Role of a Salesperson

(1)

Defining Management's Role

(6)

Management Theories

(2)

Delegate Duties

(2)

Focusing on the Results

(1)

Inventing a Project Kickoff

(3)

Set the Stage

(1)

How Management Fits In

(1)

Defining the Purpose

(1)

Creating Management Alliances

(22)

Creating the Communications Plan

(1)

Working Together

(1)

Dealing with Challenging Bosses

(2)

Working with Good Bosses

(6)

Chapter Quiz

(3)

Chapter Exercises

102

(4)

Quiz Answers

106

(1)

Exercise Solutions

107

(4)

4 Creating the Budget

111

(46)

Budget Basics

112

(2)

Determine the Estimate Type

114

(1)

Implementing Bottom-Up Cost Estimates

114

(7)

Allowance for Change

118

(3)

Using Top-Down Estimating

121

(1)

Using Analogous Estimating

121

(1)

Using Parametric Modeling

122

(1)

Budget at Completion

122

(2)

Zero-Based Budgeting

124

(1)

Determining Project Expenses

125

(9)

The Cost of Goods

125

(3)

Software Licensing

128

(2)

Outsourcing

130

(1)

Estimating Work Hours

131

(3)

Using PERT

134

(1)

Tracking Budgetary Expenses

134

(23)

Runaway Projects

135

(1)

Keeping Track of Expenses

136

(9)

Chapter Quiz

145

(3)

Chapter Exercises

148

(4)

Quiz Answers

152

(1)

Exercise Solutions

153

(4)

5 Creating a Work Breakdown Structure

157

(34)

Defining the Work Breakdown Structure

158

(1)

Working with a WBS

159

(1)

Coordinating WBS Components

160

(4)

Why You Need a WBS

161

(1)

Examining a Sample WBS

162

(2)

Creating a WBS

164

(5)

The Process of Creating a WBS

166

(1)

Introducing Microsoft Project

167

(1)

Examine the Deliverables

168

(1)

Obtaining Management Approval

169

(22)

Presenting to the Project Sponsor

169

(1)

Presenting to Key Stakeholders

170

(6)

Chapter Quiz

176

(3)

Chapter Exercises

179

(7)

Quiz Answers

186

(1)

Exercise solutions

187

(4)

6 Organizing a Project Team

191

(50)

Assessing Internal Skills

192

(5)

Experience Is the Best Barometer

193

(1)

Resumes and Skill Assessments

194

(1)

Create a Roles and Responsibilities Matrix

194

(1)

Learning Is Hard Work

195

(2)

Creating a Team

197

(5)

Defining Project Manager Power

197

(1)

Hello! My Name Is

198

(1)

Where Do You Live?

199

(2)

Building Relationships

201

(1)

Interviewing Potential Team Members

202

(3)

Why You Need Interviews

202

(1)

How to Interview

203

(2)

Managing Team Issues

205

(8)

Dealing with Team Disagreements

206

(1)

Phases of Team Development

207

(1)

Project Management Is Not a Democracy

208

(2)

Dealing with Personalities

210

(1)

Use Experience

211

(1)

Disciplining Team Members

212

(1)

Using External Resources

213

(28)

Finding an Excellent IT Vendor

214

(2)

Interviewing the Vendor

216

(12)

Chapter Quiz

228

(3)

Chapter Exercises

231

(5)

Quiz Answers

236

(1)

Exercise Solutions

237

(4)

7 Building the Project Plan

241

(40)

Building the Project Plans

242

(4)

Project Plan Elements

243

(2)

Adding Subsidiary Plans

245

(1)

Defining the Project Schedule

246

(1)

Deadline-Orientated Projects

246

(2)

Creating a Project Network Diagram

248

(5)

Utilizing the Precedence Diagramming Method

251

(2)

Working with Project Constraints

253

(3)

Date Constraints

254

(1)

Management Constraints

255

(1)

Technical Constraints

255

(1)

Organizational Constraints

256

(1)

Building the Network Diagram

256

(2)

Analyzing the Project Network Diagram

258

(5)

Calculating Project Slack

258

(3)

Adjusting the Project Schedule

261

(2)

Management Reserve

263

(1)

Using Microsoft Project

264

(17)

Chapter Quiz

272

(3)

Chapter Exercises

275

(4)

Quiz Answers

279

(1)

Exercise Solutions

280

(1)

8 Implementing the Project Plan

281

(34)

Reviewing Assignments with the Project Team

282

(1)

Focus on the Work

283

(1)

Hosting a Project Status Meeting

284

(2)

Tracking Progress

286

(5)

Creating a Reporting Process

287

(2)

Status Collecting Tools

289

(2)

Tracking Financial Obligations

291

(24)

Controlling Finances

291

(1)

Tracking Actual Costs

292

(2)

Determining Earned Value

294

(3)

Calculating the Cost Performance Index

297

(1)

Calculating the Scheduled Performance Index

297

(1)

Calculating the To-Complete Performance Index

298

(6)

Chapter Quiz

304

(2)

Chapter Exercises

306

(5)

Quiz Answers

311

(1)

Exercise Solutions

312

(3)

9 Revising the Project Plan

315

(36)

Defining the Need for Revision

316

(1)

Establishing Change Control

317

(9)

Impacts of Change

318

(1)

Project Change Request

319

(4)

Change Impact Statement

323

(1)

Internal Project Trouble

324

(2)

Implementing Project Changes

326

(3)

Changes from Internal Forces

326

(1)

Changes from External Forces

327

(1)

Negotiate for Tiered Structures

328

(1)

Extension of Time for Delivery

329

(1)

Issue Management Meetings

329

(1)

Delaying a Project

330

(21)

Coping with Vendor Delays

331

(1)

Rebuilding Management Support

332

(1)

Focus and Refocus

333

(1)

Renewal of Commitment

333

(7)

Chapter Quiz

340

(3)

Chapter Exercises

343

(5)

Quiz Answers

348

(1)

Exercise Solutions

349

(2)

10 Enforcing Quality

351

(38)

Defining Quality

352

(1)

Quality of the Deliverables

353

(5)

Producing a Service

353

(3)

Producing Goods

356

(1)

Quality Versus Grade

357

(1)

Quality of the Process

358

(4)

Managing the Quality

359

(2)

Project Information Center

361

(1)

Web Solutions

361

(1)

Software Solutions

362

(1)

Quality Management as a Process

362

(2)

Quality Phases of Project Management

362

(2)

Ensuring Quality Throughout the Project

364

(9)

Planning for Quality

364

(3)

Traditional Quality Assurance

367

(1)

Traditional Quality Control

367

(1)

Implementing Quality Control

368

(2)

Analyzing Quality

370

(3)

Total Quality Management

373

(1)

Creating a Strategy for Quality

373

(16)

Revisiting the Iron Triangle

374

(1)

Progress Reports

375

(6)

Chapter Quiz

381

(3)

Chapter Exercises

384

(2)

Quiz Answers

386

(1)

Exercise solutions

387

(2)

11 Managing Teams

389

(32)

Leading the Team

390

(1)

Establishing the Project Authority

391

(1)

Mechanics of Leading a Team

392

(4)

Decision Making

392

(2)

Working with Team Members

394

(2)

Team Meetings

396

(2)

Meeting Frequency

396

(1)

Meeting Purpose

396

(1)

Using a Meeting Coordinator

397

(1)

Meeting Minutes

397

(1)

Maintaining Team Leadership

398

(2)

Background and Experience

398

(2)

Industry Certifications

400

(1)

Working Toward the Finish

400

(3)

Commitment from the Project Team's Managers

401

(1)

Project Completion and Team Members' Growth

402

(1)

Motivating the Team

403

(18)

Chapter Quiz

411

(3)

Chapter Exercises

414

(3)

Quiz Answers

417

(1)

Exercise Solutions

418

(3)

12 Completing the Project

421

(30)

Completing the Final Tasks

422

(4)

Going the Distance

423

(1)

Examine the Critical Path

424

(2)

98 Percent Done Is Not Complete

426

(1)

The Project Postmortem

426

(4)

Reviewing for Quality

426

(1)

Assessing the Project Deliverables

427

(1)

Examining the Project's Worth

428

(1)

Third-Party Review

429

(1)

Obtaining Final Sign-Off

430

(2)

Obtaining Client Approval

430

(2)

Post-Project Audit

432

(1)

Creating the Final Report

433

(1)

Evaluating Team Members' Performance

434

(1)

Declaring Victory

434

(1)

Declaring Failure

435

(1)

Cheers! Celebrating Victory

436

(15)

Chapter Quiz

443

(3)

Chapter Exercises

446

(2)

Quiz Answers

448

(1)

Exercise Solutions

449

(2)

A IT Project+ Exam Objectives

451

(28)

Response Limits

452

(1)

Domain 1.0 IT Project Initiation and Scope Definition

453

(6)

Domain 2.0: IT Project Planning

459

(9)

Domain 3.0: IT Project Execution, Control and Coordination

468

(9)

Domain 4.0: Project Closure, Acceptance, and Support

477

(2)

B Critical Exam Information

479

(12)

Overview

480

(1)

Test-Passing Tips

480

(3)

Everything You Must Know

483

(8)

C Working as an Independent Contractor

491

(4)

Getting (and Keeping) the Deal

492

(1)

Making Yourself at Home

492

(1)

Becoming a Leader

493

(1)

Delivering More Than What You Promise

494

(1)

D About the CD

495

(4)

System Requirements

496

(1)

Installing and Running MasterExam

496

(1)

MasterExam

496

(1)

Help

496

(1)

Removing Installation(s)

497

(1)

Technical Support

497

(2)

LearnKey Technical Support

497

(2)

Glossary

499

(24)

Index

523

Amazon no longer offers textbook rentals. We do!

IT Project Management: On Track from Start to Finish, Second Edition

IT Project Management: On Track from Start to Finish, Second Edition

9780072232028

0072232021

Summary

Author Biography

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

IT Project Management: On Track from Start to Finish, Second Edition

IT Project Management: On Track from Start to Finish, Second Edition

9780072232028

0072232021

Summary

Author Biography

Table of Contents

Supplemental Materials

Write a Review

Related Products