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| Production/Operations Management | p. 1 |
| P/OM Strategy and International Competition | p. 29 |
| Supplement: Decision-Making Tools | p. 52 |
| Total Quality Management | p. 75 |
| Statistical Quality Control | p. 107 |
| Supplement: Statistical Tools for Managers | p. 143 |
| Forecasting | p. 155 |
| Product Strategy | p. 207 |
| Supplement: Linear Programming | p. 239 | ... MORE
| Process Strategies | p. 283 |
| State-of-the-Art Technology in P/OM | p. 321 |
| Location Strategies | p. 343 |
| Supplement: Transportation Modeling | p. 373 |
| Operations Layout Strategy | p. 401 |
| Supplement: Waiting-Line Models | p. 444 |
| Human Resource Strategy | p. 477 |
| Supplement: Work Measurement | p. 503 |
| Purchasing Management and Just-in-Time Strategies | p. 527 |
| Supplement: Learning Curves | p. 554 |
| Inventory Management and Just-in-Time Tactics | p. 571 |
| Supplement: Simulation | p. 617 |
| Material Requirements Planning (MRP) | p. 647 |
| Aggregate Planning | p. 689 |
| Scheduling Tactics | p. 725 |
| Project Management | p. 771 |
| Maintenance and Reliability | p. 819 |
| Appendices | p. 841 |
| Solutions to Even-Numbered Problems | p. 847 |
| Glossary | p. 857 |
| Indices | p. 871 |
| Table of Contents provided by Blackwell. All Rights Reserved. |